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Question: xl... flashing red x ...


Icutyourlawn Author

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Legendary Explorer
Replies: 6

12 February 2012, 21:32

 stupid me tried to update. After having a month of use, now red x.  Have had a dead tomtom xl350m for a month now. tech support is crappy... chearful but of no use.

... bought from Canadian Tire... only bought due to lifetime maps and spoken street names.

now nothing works.

was even told to format... still nothing.

lost maps, reloaded with alternate map that was provided by tomtom, still won't work.

where can I shoot this thing?

 

  • Icutyourlawn Author

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    Legendary Explorer
    Replies: 6

    12 February 2012, 22:10

    looked up what others said to fix... but removal of aplication and reinstall only allowed me to get that one update. No other updates available. and when installed it won't reboot. stays on flashing red x.

    :catmad:

  • Icutyourlawn Author

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    Legendary Explorer
    Replies: 6

    12 February 2012, 22:12

    also when hooked up using home2, it showes up as ONE, though it is an XL350m.

     

    Windows clearly knows this is an XL, but tomtom does not?

     

  • Traylaw

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    Elite Voyager
    Replies: 3675

    13 February 2012, 00:54

    Take a deep breath and and glass of wine,  we will see if we can get you back running again. First some information.

    You said you have lifetime map updates. Did you enter the activation code that came on a card with the gps?

    When you formatted the gps did it format without any errors. Also would you provice the first two characters of the serial number?

    I also assume that you do not have a backup of the gps is this corrected?

     

    Where is said it was a TomTom One is normal for most XL models

  • Icutyourlawn Author

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    Legendary Explorer
    Replies: 6

    13 February 2012, 03:13

    deep breath, loads and aims.. ok not yet.

     

     

     

     

     

    I could not invoke the lifetime maps due to an error as soon as I hooked up. it said my software was the wrong version even though it was brand new and never hooked up before to any computer. I had map of us,can and mexico.

    Spoken street names and red light cameras.

    after hooking up nothing.

    map was removed as was software while going through 4 or 5 people from tech support. finally after many deletes and installs a new map was put in by tomtom. but it was a map of only us and canada. and spoken street names option is also greyed as is other options. redlight cameras are also not available and lifetime maps is "not available for my device".

    Two techs "helped" install the lifetime maps, but it did little and does not show that it is even possible.

    first two letters are gk

    never any errors with formatting.

     

    ps thanks.

     

  • Traylaw

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    Elite Voyager
    Replies: 3675

    13 February 2012, 03:52

    Well since you have tried about everything we'll go to the end game. We are going to bypass Home for right now and manually download the current version of the application and install it. I am assuming that the map folder is still on the gps.

     

    I. Get current version of navcore

     

    Download the current version of navcore ( gps application ) from this link.

    http://download.tomtom.com/sweet/navcore/9.151.ghjkl.tts.CAB-navcore-XL-S.cab

     

    Unpack the file into an empty folder on your pc. If you need a utility to unpack the file you can get a free one from here.

    http://www.7-zip.org/

     

    II. Remove the application from your gps

     

    Using windows explorer (My Computer icon)  locate the map folder in the gps. It should be name USA_Canada_and_Mexico_P. 

    Delete all files and folders except the map folder.

     

    III. Install the current navcore in the gps

     

    Using windows explorer copy all the files and folder that you unpacked earlier to the gps.

    When all the files have been copied over to the gps, the gps directory should look something like this.

     

    Untitled.jpg

     

    Right click on the gps's drive and select eject.

    You may unplug the gps and restart it. If everything is working you should not see the flashing red X now.

    and if the map data is ok you should have a working gps.

     

    There may be a few files missing like the startup / shutdown screens and voices but we can take care of that

    later.

     

     

  • Icutyourlawn Author

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    Legendary Explorer
    Replies: 6

    14 February 2012, 13:28

    wow,

     

     

     

    thank you.

     

     

     

     

    it would be nice to have direct great answers like yours from the techs. I now have a working tomtom! yes it is still the wrong map, I don't have mexico, and it is 2009 instead of updated... tried to update, it says the number worked for lifetime maps but no updates. also imported voices, but still have to find computer voices for spoken street names. Start up and shutdown pics were installed but they don't show.

    Red light cams are still grey. But it mostly works!!! I will be using it tonight likely... so the timing was perfect.

    is there a link for the proper map that came with this thing?

     

  • Traylaw

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    Elite Voyager
    Replies: 3675

    14 February 2012, 14:27

    If you have lifetime map updates with your unit and you still have the activation code, you can connect customer service. The lifetime map option is actually set at the TomTom server in your account. If you are not getting the updates customer service can manually set the option in your account. I do not know if you should have mexico or not. some units are shipped with it and some without.The current map version number is 880.xxx which will go to 885.xxx sometime this week (map updates due for release this week).

     

    For your traffic cams, you should be able to set that option by selecting "TomTom Services" in the gps and performing an update.

    But if you still are not getting them talk to customer service because it to is set in your account information, I believe.

     

    In any case if you still can't get things all worked out, remember your gps is under warranty. Just hang on to the proof of purchase and the sheet with the activation code.

  • Icutyourlawn Author

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    Legendary Explorer
    Replies: 6

    19 February 2012, 19:27

    I have been able to update, but only can/us map. box shows mexico too.

    Spoken streetnames not possible, grey... but on box, as are iq routes...

    I did put in the lifetime map updates... it did.

    redlight cam still grey.

     

    the listing of files to unpack was much shorter than what you displayed is that a factor?

     

  • Traylaw

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    Elite Voyager
    Replies: 3675

    20 February 2012, 07:31

    The reason there are a differences in the number of files and folders is that I have a different model gps

     

    As for the cameras try this, go to Home -> Manage my device -> Install items from Computer, look for an item on the list called safety cameras. If you open this item (click on the plus symbol) you can click on the "add" button to install it on the gps. If there are more than one safety camera entry, select the one with the highest version number ( the version number will be displayed when you click on "more info".

     

    Let me know how this goes.

     

  • Icutyourlawn Author

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    Legendary Explorer
    Replies: 6

    20 February 2012, 15:38

    I had no back up, due to formatting, and the only map I got was the wrong one from tech support. I think it is home 2 that is messing up. as everytime I back up a working tomtom, it flashes a red x till I uninstall home2 and let it put just the basics back in.

    as soon as I try to put in splash screens and voices it shows that they are there, but will not use them. in "use my device" it is usually greyed out, but at times it is ok, but it shows up as a "tomtom one" with the 7 pages of settings.

    when most things were working I created a backup both with home2 and with windows.

    I reformatted when it locked up and restored the windows files and... it flashes red...x

    now I'm re installing through home2.

    I have a feeling tech support saved the wrong version in my file.

     

    ok through home2 it does not flash a red x, but it shows no progressbar on startup. just hangs with the blue screen with a pic of tomtom, and a diskdrive but nothing more.it won't turn off either.

    i can only hard reset it.

    restarts the same. no go.

     

     

     

  • Traylaw

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    Elite Voyager
    Replies: 3675

    20 February 2012, 16:50

    I think its is time to send the unit back for exchange, since the gps is only a couple of months old it is in warranty. Just call customer service again and tell them you can't get it working and you a replacement.

     

    When you send it off there are something you need to do.

    1. Perform an "advanced" uninstall of Home, this will remove all traces of the previous gps from your computer.

        see the attached instructions. http://us.support.tomtom.com/app/answers/detail/a_id/9545/kw/uninstall%20Home

     

    2. When you get your replacement gps, and before perfoming any updates you need to create a backup of the gps using windows explorer not home. Here is the procedure.

    http://www.tomtomforums.com/general-tomtom-discussion/17864-how-backup-contents-your-unit-computer.html

     

    3. After the backup, update the gps using Home.  You will probable need to contact customer support to transfer the new gps to your tomtom account. There can be only one gps per tomtom account. You will also need to have customer service set the new gps up for lifetime map updates.

     

    4. Once the gps is updated and has the current map, create a new but separate backup ( you should always keep the orginal backup) using window explorer.

     

     

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