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Question: Windows unable to format


groovey2shoes Author

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Master Traveler
Replies: 3

8 December 2011, 14:58

Had problems with tomtom home recognising device (XXL). Followed instructions on online help which said I needed to reformat the device. It took the best part of a day to format at the end of which it gave an error - windows unable to format. Windows sees the device but when you click on it it says 'Please insert a disk into Removeable Disk (E:). I am now trying to format it again but it looks like it is going to take as long as last time - progress bar barely moves. Any thoughts?

  • Lupus1

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    Elite Voyager
    Replies: 3967

    8 December 2011, 15:51

    Hi,

     

    you may try a low level format. As another user on this forum already posted this information I won't explain it here but just provide the link to his post.

     

    Low level format (hyperlink)

     

    Many thanks @Traylaw.

     

     

    Regards

    Lars.

  • groovey2shoes Author

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    Master Traveler
    Replies: 3

    8 December 2011, 16:32

    Thanks for your reply. I'm running the low level format just now but it is generating formatting error messages at a rate of one per second. I don't want to interupt it but it's not looking good! Progress is very slow - looks like it will take the best part of a day to complete and somehow I don't think its going to be a favourable outcome judging by all the error messages.

  • Traylaw

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    Elite Voyager
    Replies: 3675

    8 December 2011, 17:34

    Just let it run until it finishes, then when its is done try to use windows format utility to place the File allocation Table on the memory. Ignore any remarks for the low level format utility about partitioning..... does not apply to the flash memory.

  • groovey2shoes Author

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    Master Traveler
    Replies: 3

    10 December 2011, 11:56

    Completed low level format, ran windows format but after many hours it indicated that windows was not able to complete format. I think it's still under warranty since I bought it last spring but I'm afraid I do not have the receipt - oh dear!

  • groovey2shoes Author

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    Master Traveler
    Replies: 3

    14 December 2011, 18:35

    I notice that it's only a year warranty. Are there any last ditch, last throw of the dice solutions to try before I throw it in the bin?

  • Lupus1

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    Elite Voyager
    Replies: 3967

    14 December 2011, 23:07

    Hi,

     

    I fear there's no other solution. If even the low level format doesn't help it really sounds like memory failure. So the flash memory built into your device is broken and you won't be able to repair it. I fear you'll have to purchase a new device.

     

     

    Regards

    Lars.

  • Traylaw

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    Elite Voyager
    Replies: 3675

    14 December 2011, 23:44

    If you deside to purchase a similar unit don't throw out the broke one..... the screen is still good and can be used as a spare...

  • dhn
    dhn

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    Exalted Vanguard
    Replies: 14199
    Expert (Car navigation)

    Expert (Car navigation)

    14 December 2011, 23:59


    groovey2shoes wrote:

    I notice that it's only a year warranty. Are there any last ditch, last throw of the dice solutions to try before I throw it in the bin?


    Did you ever try the Clear Flash tool on the device? If not, dl it here: http://us.support.tomtom.com/app/answers/detail/a_id/6211/kw/clear%20flash/sno/1

     

    and run it 3 times.

  • FastFood

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    Apprentice Traveler
    Replies: 1

    12 April 2012, 04:46

    I have had the same problem with one of the six xxl's I purchased. It only started after I updated it and it started to give HOME I/O errors. I went to the TOMTOM support page and  it said to format the devise memory after backing it up. Formatting went good, at lease I thought. Now my GPS will not connect to HOME or even my OS. Windows won't let me format it again because sector secuity that protects the devise or like you said memory is trashed. Sure it looks like the flash memory is fried, only after support told me to format it. Can't blame you for telling people to buy a new one, but the next six I buy for my company are not going to be tomtom. I feel tomtom support is the one that cause this problem, since the GPS was working before the formatting.

  • whathassle

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    Apprentice Traveler
    Replies: 1

    14 July 2012, 18:56

    I know this sounds daft but it WORKS.  use a good quality cable to connect to the computer... or the original tomtom cable!!!

    lots of wires will fit the hole but it has to transmit the data.

     

    other things to try

     

    rename the file "HOME" in my docs>>>tomtom>>>home   rename it to "old" or something. and re try.

     

    anyways i've wasted hours on this so i created an account to save you the hassle.

     

    if it works for you please give kudos.

     

     

    Jimmy

  • Glaw

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    Apprentice Traveler
    Replies: 1

    9 September 2012, 21:08

    I am having the same problem with my Tomtom after updating it. It is now unworkable. Tomtom should replace our devices as its their fault, they have destroyed our devices with their updates.

  • raecampus

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    Legendary Explorer
    Replies: 5

    10 September 2012, 21:40

    Ditto, Following the all wise TT tech, fried my unit, just wanted to update?

  • labradorian

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    Apprentice Traveler
    Replies: 1

    7 February 2013, 20:59

    Funny thing you say that , yesterday I desided to update the tomtom cause I was missing a few streets. Since I did. It was living hell . Tried exacted what they said. Tried updating , got a flashing x. Tried removing files . Formatting and now it cant even access files .this unit was great until i updated. Now Considering what I read , this is a on going problem and I will have to purchase a new one. Knowing that the update and procedures run you in circles, I would have never got a tomtom.
  • Traylaw

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    Elite Voyager
    Replies: 3675

    7 February 2013, 21:39

    Did the format complete without errors. And I'm assuming that it was formatted as FAT32.


    The update was not the cause of the problem but a hardware problem with the flash memory. Flash memory is a bit quirky in that you may read from the memory without any problems But when you try to write to the memory you discover the problem that the flash memory is generating write errors.

  • GregJanssens

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    Apprentice Traveler
    Replies: 1

    16 May 2013, 22:33

    weirdly, it worked

     

    First off al try another pc!

     

    secondly try it on an old pc (xp or lower)

    Format it 3 times (fat32) and than format it again on windows 7 or higher.

    Note: Always type in "TOMTOM" as the device's name and format in fat32!

    It takes some time, but it's worth it, since it helped me out.

     

    You don't have an old computer, try running a mirror version or execute it in a physical '98 environment.

    Greetings Greg

     

    just trying to help

  • rumrai

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    Apprentice Traveler
    Replies: 1

    23 July 2013, 14:22

    I just did what you've said and it works! After trying to format the xxl for many times and each time took more than 6 hours but unable to format it. Then I just changed the cable and formatted it, this time it took just a few minutes and now I got a new map and up to date application. Thanks a lot.
  • terrysmith

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    Apprentice Traveler
    Replies: 1

    29 July 2013, 18:25

    having problem formatting TomTom XL IQ  using windows 8 following an update TOMTOM freeses ie red flashing cross and no access

     

    I have spent about 20 - 25 hours so far trying to solve this spoken with TOMTOM support 3 times each time telling me to do the same operations procedure  even though I tell them it will not work.

    Finally went through my system with one of their tech guys remotely operating my computer after 2 hours he tells me he can not format TOMTOM using Windows 8

     

    This all came about by doing an update on windows 8 TOMTOM have told me Windows8 is compatible but obviously not so any one out there with windows 8 and TOMTOM be very careful what you do

     

    I think Ill ditch my TOMTOM and buy another make with better back up facilities

  • Zsolt

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    Replies: 24229
    Expert (Android App)

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    30 July 2013, 07:32

    Try to format it with a free low level format tool. Not Win8 or TT HOME killed the device. The storage is/was faulty even before, but the faulty are was not in use so far. When tried to update, it looks like the bad sectors were accessed, hence the fault came up.
    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***
  • scoop

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    Apprentice Traveler
    Replies: 2

    30 November 2013, 05:17

    Thanks, @whathassle!  Another cable did the trick!  My XXL needed a low-level format, and the HDDguru tool kept printing error messages about every 64K bytes and then stopping after at most 19%, saying the device had been disconnected (when I hadn't touched it!).  I dug out an old WD Passport drive and borrowed its cable, and the low-level format worked the first time, no errors, took about three quarters of an hour.  I was then able to run format normally, then downloaded the files saved on my PC back onto the XXL.  I now have a working GPS again when I was afraid all that was left was a brick.  Happy camper here.  :-)

  • scoop

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    Apprentice Traveler
    Replies: 2

    30 November 2013, 05:21

    Thanks, @Lupus1.  Between the fresh cable and the low-level format, my temporarily-bricked XXL is now a working GPS again.  :-)

  • catledog

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    Apprentice Traveler
    Replies: 1

    21 December 2013, 23:25

    I agree, the same thing has happened to me after receiving the same error. I also followed the instructions from Tom Tom home.

    My XXL no longer works, I have tried to re-format many times, just can't get it to do any thing. I'm running windows 7.

    We also run a large number of Tom Tom GPS's in our company, we will be considering replacing with another brand, after this!

  • Riroxi

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    Apprentice Traveler
    Replies: 1

    31 December 2013, 18:05

    Cable issue too.


    New cable works after hours of searching.


    Thx guys

  • HD_Support

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    Apprentice Traveler
    Replies: 1

    16 January 2014, 19:35

    AFTER A WEEK... GET A NEW CABLE !!!!!    Download and run LLF Below. 

    1. https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&ved=0CCsQFjAA&url=http%3A%2F%2Fhddguru.com%2Fsoftware%2FHDD-LLF-Low-Level-Format-Tool%2F&ei=uSXYUrjyNNLyoATd24BQ&usg=AFQjCNGf6ykKfWvazfSHdzgbv-qEp5qlPw&bvm=bv.59568121,d.cGU

     

    2. Use Orig or get new HD Cable  GENERIC WILL NOT NOT NOT WORK

     

    3. After LLF , Format in disk manager OR from "My COmputer" 

     

    4. after it completes. load up home, and reinstall.

     

    Good Luck.  after LLF took about 2 hours.  LLF can take between 4-18 hrs, 

     

  • GKjk

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    Apprentice Traveler
    Replies: 1

    3 October 2014, 12:18

    I had the same problem with my XXL until I used the original USB cable that came with the unit.

    Don't use any other cable. I use an generic cable and  Thats when the problems started.

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