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Solved: Will not hold a charge


gigem Author

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Apprentice Traveler
Replies: 1

13 January 2012, 15:31

My XXL will not hold a charge. The bottom green light is on. Have tried the car charger where it was first noticed and both wall power charger and USB as it is plugged in now. Over the past week, it will charge and then start discharging while plugged in within an hour, and that's what it's doing right now. I unplugged it last night, plugged it into a USB connector and it started charging (green light) but right now it's discharging (yellow light). It's about 6 months old. Anyone know a fix? Thanks

Marked as answer: Traylaw on 13 January 2012, 15:59

Sorry to hear that, normally a battery will last a couple of years or more. Since it is still under warranty you should sending it back to get the battery replaced. If it were out of warranty you can replace the battery yourself. But doing that now can void the warranty.

 

866 486 6866 Monday - Friday: 7:00 a.m. to 11:00 p.m. EST
Saturday: 9:00 a.m. to 8:00 p.m. EST

 

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  • Traylaw Answer

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    Elite Voyager
    Replies: 3675

    13 January 2012, 15:59

    Sorry to hear that, normally a battery will last a couple of years or more. Since it is still under warranty you should sending it back to get the battery replaced. If it were out of warranty you can replace the battery yourself. But doing that now can void the warranty.

     

    866 486 6866 Monday - Friday: 7:00 a.m. to 11:00 p.m. EST
    Saturday: 9:00 a.m. to 8:00 p.m. EST

     

  • gigem Author

    You can see here how much reputation gigem has received from other members.

    Apprentice Traveler
    Replies: 1

    13 January 2012, 16:13

    Thought that was the problem and will get replacement process started. Much thanks!!!

     

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