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Question: Vista Driver for TomTom XXL Classic Edition


gerwal Author

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Replies: 5

9 July 2013, 22:17

Just bought a TomTom XXL Classic but I cant get my PC to recognise it as I dont have the driver software-is there anywhere I can get this to dowload-many thanks.

 

Gerry

  • Zsolt

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    9 July 2013, 22:20

    You need to install the TomTom HOME software. That includes the drivers as well.
    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***
  • gerwal Author

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    9 July 2013, 22:53

    Thanks for your reply -Have installed TomTom Home software but still unit not recognised - says no device detected.   Tried to update driver in device manager with tomtom folder location but no driver detected either?

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    9 July 2013, 23:34

    Are you using USB 3? Can be also a broken USB lead.
    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***
  • gerwal Author

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    10 July 2013, 00:14

    I am using the USB lead that came with the unit- its new and not used- all thats needed for it to work is the driver for this model?

    thanks again for your help.

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    10 July 2013, 06:55

    The driver is included in TomTom HOME. Even the Windows would download it via Windows Update Which OS are you using exactly?
    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***
  • gerwal Author

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    10 July 2013, 10:50

    I am using Windows Vista Home Premium Service Pack 2-  Have tried to update the driver for tomtom via device manager which shows it as unknown device but it cant find it anywhere in windows system.

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    10 July 2013, 11:06

    Try to uninstall the TT HOME, download the installer and run as administrator. Also set it up to run in Win XP compatibility mode.
    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***
  • gerwal Author

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    11 July 2013, 14:55

    Can you tell me is there driver software available anywhere for TomTom XXL Classic IQ routes edition and if so where can I find it?

    Have tried all your recommendations but yet nothing seems to work.  Many thanks.

     

    Gerwal

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    12 July 2013, 18:53

    The driver is built-in in the HOME installer. Also available via Windows Update.
    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***
  • gerwal Author

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    12 July 2013, 20:43

    Thanks for that but if TomTom Home wont recognise it in the first instance how can it install its driver-it says connect device but when I do it continues with No Device Detected?

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    12 July 2013, 21:10

    The driver should be also extracted in one of the TomTom folders.
     
    Edit: Have a look at this:
     
    https://uk.support.tomtom.com/app/answers/detail/a_id/7046/
     
    and this:
     
    https://uk.support.tomtom.com/app/answers/detail/a_id/7375/
    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***
  • njgrl4evr

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    Replies: 1

    1 April 2015, 04:13

    I am having the same problem. My computer shows the device is connected but TomTom Home does not see it..
    When I check the properties of the device I get a message that says "Device is not configured properly Code 1
  • dhn
    dhn

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    1 April 2015, 11:52

    What is your model?

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