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Solved: Touch Screen Alignment/Calibration

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xl, screen, touch, dead, problems, iq, calibration, sync, go 720, screen calibration, alignment,

TG626 Author

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Neophyte Traveler
Replies: 3

28 December 2011, 17:55

My Story

During a map update several months ago my computer froze and corrupted the data on my tom tom.  I followed advice on the internet and managed to wipe the internal memory of the device, and then re-update it using Tom Tom Home.  All seemed well.

 

There was still a problem however.  Now the touch screen buttons are miss aligned.  Touch a button, and the device thinks you touched one next to it. 

 

The problem "scaled" across the screen, better in the middle, worse at the edges. 

 

After some net searching I found out that a text file, with the right name, and in the root directory of the device would change the calibration of the screen.  I created and saved just such a file, using x,y coordinates that the poster had used, and then manually tweaked it until it was close to being right.

My Question

What I want to know is this.  Is there a tool to properly create this touchscreen calibration file?  Certainly, you can't be doing the "guess and save" at the factory.  It seems ridiculous to send this unit in just for this little issue - the unit is usable, but it's a bit annoying.

Marked as answer: beachkat on 1 January 2012, 17:43

If the screen is unresponsive or you touch one icon and it lights up another one.

 

Before you all go fiddling with complicated calibration settings, try this simple solution with an old toothbrush:

 

Use a card or fingernail to slightly lift the screen bezel around the touch screen, only needs to be just enough to get a few toothbrush bristles under it.

Work the brush bristles gradually right around the screen and note what drops out on a clean sheet of paper. A few grains of sand / grit is enough to screw up your screen sensitivity.

 

Better yet, blast air under the bezel as you lift it. Use a can of air (as used for cleaning photographic lenses) with a fine nozzle attached. Now gasp in awe as your touch screen works properly again.

 

you may kiss my hand if this works out for you :smileyhappy:

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124 comments

  • Traylaw

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    Elite Voyager
    Replies: 3675

    28 December 2011, 18:02

    No not really, the problem is a hardawire problem with the digitizer (touch sensor) on the display.  Calibrating can help get you going but its just a band aid for the problem. Replacement of the screen is the only true fix.

  • TG626 Author

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    Neophyte Traveler
    Replies: 3

    28 December 2011, 19:32

    And what exactly is the nature of this malfunction?  Feel free to get as technical as you like, I'm an electronics Tech and Engineer - albeit not of touch screen devices.

     

    Of course it does beg two questions, one of which is unanswerable - #1 Why did the occur at the EXACT same time that I wiped all the data from the device.  & #2 Why does the software look for this file if any loss of co-ordination between the touch sensor and the display means that the screen needs to be replaced?  (which btw seems to be an all too common refrain)

     

  • TG626 Author

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    Neophyte Traveler
    Replies: 3

    28 December 2011, 21:17

    I'll add that I was using the post v8.051 directions and found that:

     

    • MaxX MinX = Left/Right
    • MaxY MinY = Up/Down

     

    I had no trouble with the Y axis so I didn't fool with it.

     

    MaxX affects the LEFT edge of the screen

    • Increase MaxX - touch point moves to the RIGHT of where you touched
    • Decrease MaxX - touch point moves to the LEFT of where you touched


    MinX affects the RIGHT edge of the screen

    • Increase MinX - touch point moves to the RIGHT of where you touched
    • Decrease MinX - touch point moves to the LEFT of where you touched

     

    These numbers seem to affect the effective TOUCH resolution of the physical screen.  Increased numbers result in "cramming more rows and columns" into the physical space of the screen.

  • beachkat Answer

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    Legendary Explorer
    Replies: 8

    1 January 2012, 17:43

    If the screen is unresponsive or you touch one icon and it lights up another one.

     

    Before you all go fiddling with complicated calibration settings, try this simple solution with an old toothbrush:

     

    Use a card or fingernail to slightly lift the screen bezel around the touch screen, only needs to be just enough to get a few toothbrush bristles under it.

    Work the brush bristles gradually right around the screen and note what drops out on a clean sheet of paper. A few grains of sand / grit is enough to screw up your screen sensitivity.

     

    Better yet, blast air under the bezel as you lift it. Use a can of air (as used for cleaning photographic lenses) with a fine nozzle attached. Now gasp in awe as your touch screen works properly again.

     

    you may kiss my hand if this works out for you :smileyhappy:

  • russblade

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    Neophyte Traveler
    Replies: 2

    5 January 2012, 01:27

    epic!!!!!!!!!!!!!!!!!!!!

  • PeterL

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    Apprentice Traveler
    Replies: 1

    10 January 2012, 11:12

    Please help my touchscreen is not working

    when I power up my TomTom One IQ Routes

    to unit starts up and stops at the blue screen -drive responsibly.....

    with the continue button and the welcome to TmTom ONE IQ Router Edition! logo on top right corner

    no response to the touchscreen anywere

    after about 30 seconds the unit restarts and cycles through the same screens again

    please help how to reset, reboot or reinstall everything new

  • Traylaw

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    Elite Voyager
    Replies: 3675

    10 January 2012, 15:37

    First create a backup of your gps with windows explorer using the procedures in this link.This is important in protecting your map data which if you lose you may have to purchase a new map.

    http://www.tomtomforums.com/general-tomtom-discussion/17864-how-backup-contents-your-unit-computer.html

     

    To reset you gps hold the power button down for about 20 sec until you hear a drum beat then release the button.

     

    To get the gps talking to your computer when you don't get the "connect to computer?" screen just plug the gps into the computer and reset the gps. It will connect to your computer when it resets.

     

    To reinstall the application software use the procedure in this link.

    http://www.tomtomforums.com/general-tomtom-discussion/17864-how-backup-contents-your-unit-computer.html

  • toby897

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    Apprentice Traveler
    Replies: 1

    12 January 2012, 05:57

  • hama4262

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    Apprentice Traveler
    Replies: 1

    13 April 2012, 00:15

    This worked great!!!!!!  After going through a bunch of junk with the tech support weinie he tells me to take it to Best Buy for them to fix....

  • sinan

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    Master Traveler
    Replies: 4

    25 May 2012, 01:02

    Hi,

    I have tt iq routes  and my display area is shifted right and down. (left side is black, upper side is white I tried to update calib file as explain at this forum but I couldn't find calib file on the device. Is there any other file that hold this screen parameters?

    thanks,

    sinan

  • browncow

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    Apprentice Traveler
    Replies: 1

    1 August 2012, 17:57

    I have tried lifting this bezel but with no success. I have a TOMTOM 730 and the screen alignment is off. Any tips? Please explain simply as I am no good with this stuff.

     

    Thanks

  • TG626 Author

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    Neophyte Traveler
    Replies: 3

    2 August 2012, 01:58

    These proceedures are for coordinating where you touch the screen and where the GPD *thinks* you touched the screen.  It sounds like you have an issue with the graphics appearing to have moved on the screen.  As far as I know, there are no parameters to fix that making it a hardware issue.

  • sinan

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    Master Traveler
    Replies: 4

    2 August 2012, 10:26

    thank you , TG626

     

    the fault is  not from calibration file, as you said. I changed calibration file it works but it just change touch screen and device  screen matching parameters.  then I thought device screen may be not working and I bought a new screen but still same fault . 

    Thanks a lot  to reply.

  • Daddu04287

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    Neophyte Traveler
    Replies: 2

    13 August 2012, 03:59

    I've had this problem as well as other problems from day 1 and no satisfaction is forthcomming. I there doesn't even seem to be a way to contact this company, I guess for good reason, everyone would be calling to complain.


     


    I'm posting everywhere telling people not to buy this piece of junk!


     


    Like I said, from the first day I got this (XXL550TM) there have been problems and no solutions.


     


    I shouldn't have to go through some act of God just to get this to respond the way it is supposed to.

  • southgateee

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    Neophyte Traveler
    Replies: 3

    14 August 2012, 11:51

    Hi,If you have tried to replace not working (but not cracked) touchscreen  or complete lcd and it doesn't help... your main board is broken. This is the problem. Tomtom support won't help you. If you have warranty - send it back to them and they will send you a new unit.

     

    The problem with not working touchscreen on XL/XXL/x20/x30 and many other tomtom devices is not the software issue.

    One of the SMD circuits on the main board needs to be replaced. I do this very often as I have sat nav service.

     

     

    sorry for my english - I hope you know what I mean.

     

     

  • southgateee

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    Neophyte Traveler
    Replies: 3

    14 August 2012, 11:53

    Daddu04287 - please send the tomtom to the official tomtom service! it's the only solution if you still have it under warranty,.

  • sinan

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    Master Traveler
    Replies: 4

    14 August 2012, 12:09

    thanks for your reply,

     

    Because of I have no warranty and it costed me too much (new screen), I will buy new device.

  • southgateee

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    Neophyte Traveler
    Replies: 3

    14 August 2012, 13:47

    please try to do the last thing to be 100% sure that the PCB is broken.

    Make a full backup of your tomtom with tomtom home.

    Format your device using Panasonic SDFormatter program-> options ->full erase ON - it may take about 1 hour to format. (google for this program)

    restore backup copy of your tomtom from your PC

    and?

     

  • sinan

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    Master Traveler
    Replies: 4

    14 August 2012, 19:46

    and it doesn't work! :(

    I done it before but I used windows format and this time I used the program you advice ( Panasonic SDFormater). but result is same.

     

    Thanks a lot for your help.

  • bgluckma

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    Apprentice Traveler
    Replies: 2

    14 September 2012, 17:42

    I had the exact same problem. I fooled around with the calibration settings and the calibration appeared to improve somewhat, but the screen calibration is still too far off.

     

    The problem is so frustrating that I have relegated my TomTom to the glove compartment and I'm using Waze on my cell phone as my GPS.

     

    I can't believe that TomTom has no easier and authorized way of fixing the screen calibration problem. And I'm sorry, but I have better use for my time than sitting for hours with my TomTom and my PC, making guesses as to what X and Y coordinates should be in a file, only to improve the calibration to "better" from "un-useable", but not back to something working like the unit did when I first bought it.

     

    No knock on TomTom Support - they've always been very helpful to me, but TomTom apparently cannot provide me with an adequate solution to this problem. As a result, I can't see buying another TomTom unit. There are other manufacturers out there. And although Waze does have limitations, at least the screen calibration on my cell phone works correctly.

  • oldfogy

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    Prominent Wayfarer
    Replies: 26

    4 October 2012, 18:36

    I believe TomTom can supply a solution but do not want to because that way it improves their sales figures.

     

    Yes there used to be a third party calibration program available, but unfortunatley the only source I knew of has since been blocked with the closure of one of the file download storage/download sites.

  • joewel

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    Apprentice Traveler
    Replies: 1

    31 October 2012, 20:32

    Cleaned it and it works just fine!!!

  • oldfogy

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    Prominent Wayfarer
    Replies: 26

    31 October 2012, 22:04

    This might look confusing but believe me once you read it a couple of times it all makes sense.What I would suggest first of all it to copy it to a text document for save keeping and possibly even print it out, it works. How To Calibrate your TomTom TouchscreenSo, your TT no longer selects the correct digit when you enter an address or you have to press on weird spots in the menu to select something?It usually means the digitiser for the screen is partially faulty but you might be able to "fix" it without buying a new one.N.B.: - All current Navcores can use a texfile which when located in the root of the device            will override the default calibration settings of the digitiser that is in the settings of the TT.N.B.: - Pre and Post v8.051 Navcores use a file with different names and a slightly different format: -            See No 24a for details.    First you need to know how to make the correct text file?Making a 'calib.txt' file for "Pre" 8.051 Navcores.Making a 'cal.txt' file for "Post" 8.051 Navcores.    Where and how to checkLater when testing your new settings, use the TomTom keyboard such as when you type to go to an address etcand use a pointer or stylus to see where you are and what is being selected, do not just try using the TomTom map screen."Not that it really matters very much but my belief is, this is NOT a Navcore fault (as suggested by some) but the Firmware on the TT"Why?1. If I change my SD card from one navcore version to another the problem is still exactly the same.2. If I remove my SD card the linux screen still shows the original firmware settings,     so the setting is in the TT and not in the navcore which is on my SD card and not even in the TT.3. My problem only started since I upgraded the Firmware to be able to use larger SD cards.4. Even after correcting the problem with the new cal.txt file, the linux screen will still show the original setting, so don't worry about it.I also copied the new "cal.txt" file over to any other SD and that also solves the problem again.*************OK.... Lets get started. take it slow and follow the following steps.The first bit of what you're trying to do (making the text file and putting it in the right place) is actually pretty simple once you've done it a few times and in fact there are several shorter ways to do it.It also seems terribly long-winded when you type it out in full like this, but this should (hopefully) be foolproof.    To Create the Text File: -1. Right click anywhere there is an empty space on the PC's desktop (i.e. not on any icons)2. A pop-up menu should appear.3. One of the items on that menu should be "New..."4. Put the mouse cursor on "New..." and it should open out to several more options.5. One of those should be "Text Document". Click on it.6. A new icon should now appear on the desktop with the name "New Text Document.txt".7. (You can either name/rename it now or later.)8. This bit is important - if you cannot see ".txt" at the end of its name or need confirmation, follow steps 9-14, otherwise skip to step 15.    Just in-case you need to see the .txt extension: -9.   For Windows XP open Windows Explorer from the Start menu.10. Go to the Tools menu.11. Select "Folder Options"12. Go to the "View" tab in the window that opens up.13. Scroll down and UN-tick the option that says "Hide extensions for known file types"14. Click "OK" then CLOSE Windows Explorer.      (Different version of Windows may not have exactly the same names of the menus and options may be slightly different, but should be close enough for you to be able to find it)    Naming the text file: -15. Go back to the new text document you created on your desktop, and right click on it.16. Go to the option "Rename"17. Depending on which format you are using either rename it to "calib.txt" for Pre 8.051 Firmwares or "cal.txt" for Post 8.051 Firmwares versions (without the quotes) and hit 'return' or 'enter' on the keyboard.18. The New icon should now be called "calib.txt" or "cal.txt" (without the quotes) (Depending on which format you are using)19. Right click on it again and select "Open". the file should now open with Notepad. showing a blank page.    Getting the initial data which you will definatley need: -** Pay special attention to this next step especially the set of number and their layout.** This next step can also be very confusing, so you need to persevere.** Fortunatley this step only needs to be done the once.20a. Turn ON your TomTom, then when/if you hear a "Drum Roll" press and hold the power switch again until a black screen with white writing appears, then let go of the switch, or maybe hold it for about 20 seconds.20b. or, hard reset the TomTom, then try again.20c. or, if your unit is only fitted with a SD card, then remove the SD card and reboot your TomTom (This is the easiest option)21. Find the line that says Touchscreen calib.data: followed by four sets of number.      (4th row from the bottom)22. These numbers are referred to as: MinX  MaxX  MinY  MaxY (*in that order*).      (Write them down don't try remembering them)      (They should initially look similar to these, but all units have different sets of numbers       and your numbers will now be used as your starting point)      My readind was 86 924 99 877      The values are:      86 = MinX    924 = MaxX      99 = MinY    877 = MaxY23. Go back to the PC where you should still have your open window with the blank text file.24. TEMPORARILY type your four sets of numbers into the blank window with only one space between each set of numbers.24a Now you have to alter the sequence of numbers into a different order to how you first saw them on the TomTom screen.    This time it is: -    For calib.txt formats. (pre 8.051) Navcore versions    MaxX  MinX  MinY  MaxY    924      86       99      877 OR    For cal.txt formats. (Post 8.051) Navcore versions    MaxX  MinX  MaxY  MinY    924     86       877      99    25a. Your page should only contain the set of numbers that you decide to try and nothing else .25b. Only enter the actual sets of numbers, not the Max/Min typing etc,        then without pressing "return" or "enter", go to the menu at the top of the page and from the 'File' menu, select "Save" then close.25c. I originally started with: -             924 86 877 9925d. But by the time I had finished, my new figures were: -    904 146 877 99    Where and how to save the file: -26. Right click on the icon yet again and select "Copy". You've now saved a copy of the file in temporary memory.27. Connect the TomTom to your computer with a USB cable (or plug the SD card into a card reader) and switch it ON.28. A screen should appear on the TomTom saying "Do you wish to connect to Computer?" Tap on "Yes".29. If TomTom "Home" starts up, shut it down again. We don't need it.29. Go back to Windows Explorer and scroll down in the left half of the window, to find "My Computer"30. There should be a new "Disk drive letter" showing called "TomTom One" or just "TomTom". Left click on it once.31. A new list of folders (yellow icons) and files (various icons) should appear in the right pane.32. Move your mouse over to the right pane and in a blank/empty space right click, then from the pop-up menu that appears, select "Paste"33. The file is now saved in the root of your TomTom directory. (or simply drag and drop the file from the desktop)You have now successfully created a (calib.txt) or (or cal.txt file) and moved it into the root directory of tour TomTom. Phew!    How to eject your TomTom or SD card.34. Back at step 27 and 28 when you connected the TomTom to the PC,      a new little icon will have appeared in the system tray area (next to the clock).      click on that and it should ask if you want to "Safely remove Hardware.      Follow the prompt to disconnect the TomTom, which should now re-boot.35. If everything has been done correctly, the screen appearance and response should be just the same as before.Now you are on your own and so far nothing has changed.*******************************Now, starting back at step 27, you can re-connect your TomTom to the computer, run Windows Explorer again, open the TomTom window and (by right clicking on it etc.) re-open the new text file.NOW, by changing the numbers slightly, re-saving, then disconnecting and running the TomTom to check it, you should find the screen changed slightly on the TomTom.What you change the numbers to get it right for your machine is something you have to discover for yourself by lots of experimentation!Ok, now to actually use those (your) numbersand by changing them you will move the pointer selection closer to where you need it.Keep in mind this is only an example and you have to start with the values as shown on your status screen!When making cal.txt file then it needs to be set as:MaxX    MinX    MaxY    MinY924    86    877    99Normal touch screens use a co-ordinate system and a point calibration, TT prefers to calibrate the start and end of the X- and Y- axis, so be prepared for a lot of reboots and changes inside the cal.txt!I only describe how to calibrate the Y-axis (Vertical), changing the X- axis (Horizontal) procedure is an identical procedure.This is very much a Hit-or-Miss procedure and you will have to keep altering your figures until you get the setting you want, so make notes and take it slowly, start with a couple of smallish steps and keep checking forimprovements.Also, don't try altering X & Y figures at the same time, work on one set at a time.MaxX        Affects the LEFT edge of the screenIncrease MaxX    =    Touch point moves further to the RIGHT of where touchedDecrease MaxX    =    Touch point moves further to the LEFT of where touched        MinX        Affects the RIGHT edge of the screenIncrease MinX    =    Touch point moves further to the RIGHT of where touchedDecrease MinX    =    Touch point moves further to the LEFT of where touched        MaxY        Affects the Top edge of the screenIncrease MaxY    =    Touch point moves closer to the Top of the screenDecrease MaxY    =    Touch point moves closer to the Centre of the screen        MinY        Affects the Bottom edge of the screenIncrease MinY    =    Touch point moves towards the Bottom of the screenDecrease MinY    =    Touch point moves towards the Centre of the screenMake sure you remember by how much it has changed to get an estimate on how much further you need to change the value.Once you reach a point were you think it feels ok start the address input with the big keyboard for the fine-tuning.Hint: If you notice after the changing the max value there is barely any change adjust it by about 200 and try again, if still no real change then use the min value to start the calibration.You now change both the min and the max value to get the most accurate result, using a touchpen is a good idea.Only minor changes in the values should be made at this stage and only one value at a time, otherwise you might end up messing around.The final check should confirm the menu buttons work fine, all characters and numbers in the screen keyboard are assigned correctly and the zoom buttons in the map screen are working.Don't be too disappointed to notice the keyboard works but the zoom buttons don't - they are very small and in the corners so only a perfect calibration will get them back working.In case the input is off in both axis you should still start with the Y axis to get the height correct before adjusting the X axis.Changing both at the same time makes it really hard to figure out what change caused the reaction on the screen.I hope this will to get your TT going again.    As a real world example:My original problem was that I had difficulty selecting digits on the far right hand side of the screenwhen trying to use the keyboard to input details for address's etc.Top, Bottom and Left sides were fine, so with the Top and Bottom settings I did not have to alter anything.But I did eventually have to alter both X-axis figures, but as you can also see one a lot more than the other.axis    MaxX    MinX    MaxY    MinYBefore    924    86    877    99After    904            146            877            99As can be seen from the above,"Before & After" only the  MaxX & MinX axis on my TT One v2 was out of calibration and had to be loweredThe original X values, on the Linux status screen, were:             924 86After re-calibrating the X-axis back into alignment, the new X-axis values were:     904 146These new values were entered into the cal.txt file.Keep in mind this is only an example, and you have to use the values as shown on your status screenThis file is a combination of text from (and other sources): -Andy_P, Downunder35m and myself oldfogy(Hope it's what you want and need)
  • brol

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    Apprentice Traveler
    Replies: 2

    20 November 2012, 15:03

    I had my ONE XL touchscreen suddenly not working at all (just a very small portion of the screen was still responding) I create that cal.txt file in the root using generic number as provided above,reboot,issue got miraculously solved! Thank you for pointing out this easy fix for this massive issue (we were close dropping the unit into the trash!)
  • oldfogy

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    Prominent Wayfarer
    Replies: 26

    20 November 2012, 21:58

    Thanks brol,

     

    At least we now know for sure (not that I doubted it) it works on at least one other persons, but as I said in my post, most of the information came from a variety of well known and well trusted people.

     

     

    Unless people admit to trying it and and post back the results, as with any other problem we would just be peeing in the wind.

     

    So thanks again.

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