Home

Solved: TomTom XXL with Lifetime maps activated

Tags:
lifetime,

PhilTheVoid Author

You can see here how much reputation PhilTheVoid has received from other members.

Master Traveler
Replies: 2

12 May 2011, 05:00

I purchased and activated a TomTom XXL with Lifetime maps.

 

However, I am not seeing any option to download the latest maps, nor do I see anything in my profile to suggest that I am a lifetime map customer.

 

Please help me confirm that I do indeed have access to lifetime maps.

 

Thanks,

 

Phil

Marked as answer: rettik on 13 May 2011, 17:52

I found this link (using Google) that will tell you if your maps are up to date:  https://www.tomtom.com/en_us/mytomtom/overview/#  This is the My TomTom Overview page.  

 

I can't figure out how to get to that link via the web site, so better just bookmark it.  When I click the "My TomTom Button" from the home page, it only allows me to go to AccountDetails https://www.tomtom.com/en_us/mytomtom/accountdetails/ -- but you need to see the "Overview" page above to see if you're up to date.

 

I've had a TomTom XL with Lifetime Maps for the last six months.  I've also been concerned that nowhere online or in TomTom Home does it indicate that I am entitled to Lifetime maps.  However, when a new map comes out, it does appear in Tomtom home as a download, and I am able to download it for free.

 

I would suggest to Tomtom would make the "Overview" page the default when selecting the "My TomTom" button.  In addition to saying "Your navigation device is up to date. There are no updates waiting for installation.", I would suggest that TomTom also displays "Your devices has been activiated for lifetime maps".  That would help make me (and others) confident that everything is working correctly.

View original comment

30 comments

  • dhn
    dhn

    You can see here how much reputation dhn has received from other members.

    Exalted Vanguard
    Replies: 14195
    Expert (Car navigation)

    Expert (Car navigation)

    12 May 2011, 13:17

    Don't know where you are from but if North America, call CS at 866-486-6866 and have them sort this out.

  • rettik Answer

    You can see here how much reputation rettik has received from other members.

    Apprentice Traveler
    Replies: 1

    13 May 2011, 17:52

    I found this link (using Google) that will tell you if your maps are up to date:  https://www.tomtom.com/en_us/mytomtom/overview/#  This is the My TomTom Overview page.  

     

    I can't figure out how to get to that link via the web site, so better just bookmark it.  When I click the "My TomTom Button" from the home page, it only allows me to go to AccountDetails https://www.tomtom.com/en_us/mytomtom/accountdetails/ -- but you need to see the "Overview" page above to see if you're up to date.

     

    I've had a TomTom XL with Lifetime Maps for the last six months.  I've also been concerned that nowhere online or in TomTom Home does it indicate that I am entitled to Lifetime maps.  However, when a new map comes out, it does appear in Tomtom home as a download, and I am able to download it for free.

     

    I would suggest to Tomtom would make the "Overview" page the default when selecting the "My TomTom" button.  In addition to saying "Your navigation device is up to date. There are no updates waiting for installation.", I would suggest that TomTom also displays "Your devices has been activiated for lifetime maps".  That would help make me (and others) confident that everything is working correctly.

  • RA
    RA

    You can see here how much reputation RA has received from other members.

    Apprentice Traveler
    Replies: 1

    21 May 2011, 08:40

    Have you entered your Promotion Code when you activated your TomTom?

    You should have done that before you activated it.

  • beavco

    You can see here how much reputation beavco has received from other members.

    Neophyte Traveler
    Replies: 3

    21 May 2011, 14:07

    I just got my XXL yesterday, after setting up my account, the next step was to find the lifetime map paper in the box. It has instructions. Basically you find the "use my activation code" icon in HOME. Enter your code.  When I did so it gave me a couple of messages indicating that I did indeed have lifetime maps. Not sure if there is any other indications except those on that first activation. 

  • dhn
    dhn

    You can see here how much reputation dhn has received from other members.

    Exalted Vanguard
    Replies: 14195
    Expert (Car navigation)

    Expert (Car navigation)

    21 May 2011, 14:27

    If it recognizes you have activated lifetime maps when you log in with your email address/pw, then you are good to go.

     

     

  • plefloch

    You can see here how much reputation plefloch has received from other members.

    Apprentice Traveler
    Replies: 2

    21 May 2011, 17:19

    I wish TT HOME would state more clearly what the difference is between Latest Maps Guarantee and Lifetime Maps. After a lot of googling i found

     

    "Latest Map Guarantee: if a newer map becomes available for your device within 90 days of first use, you can download a free map here."

     

    Lifetime Map Updates
    TomToms Lifetime Map Updates feature allows users to keep their maps fresh by downloading, every few months, the industry's most accurate and up-to-date maps. The maps include one million more miles than competing maps and, in certified tests, rate highest in terms of quality and reliability. The road network changes on average 18 percent annually, so they are continually refreshed to include improvements across the entire road network and updates to Points of Interest.  Source: http://www.tomtom.com/news/category.php?ID=4&NID=949&Language=4 

     

    Wouldn't a reasonable person think that Lifetime maps do not "expire"? Tomtom HOME should clarify this. This is causing unnecessary angst among TomTom users, who may be misled into thinking they just got jipped. 

  • PhilTheVoid Author

    You can see here how much reputation PhilTheVoid has received from other members.

    Master Traveler
    Replies: 2

    21 May 2011, 18:16

    This says I'm updated, so it must be active.  Thanks!

  • Ralph02813

    You can see here how much reputation Ralph02813 has received from other members.

    Apprentice Traveler
    Replies: 1

    14 February 2012, 14:15

    I think I am going nuts, I just got my xxl540 yesterday, I download tom tom home registered, and for the life of me I cannot find the place to put in my activation/promo code

  • Traylaw

    You can see here how much reputation Traylaw has received from other members.

    Elite Voyager
    Replies: 3675

    14 February 2012, 14:37

    Try here, you also need to have the gps connected.

     

    active.jpg

     

     

  • dhn
    dhn

    You can see here how much reputation dhn has received from other members.

    Exalted Vanguard
    Replies: 14195
    Expert (Car navigation)

    Expert (Car navigation)

    14 February 2012, 14:46

    There it is in theory. In practice, doesn't work very well for many users in North America.

     

    Call CS at 866-486-6866 and let them activate from their end.

  • slinkerd

    You can see here how much reputation slinkerd has received from other members.

    Apprentice Traveler
    Replies: 1

    3 May 2012, 15:35

    I received my TomTom XXL 550M for Christas last year.  I did activate the Livetime Maps using the provided code.  However, after a recent computer failure, i'm having to reinstall all software including TomTom Home.  QUESTION:  Does my activation carry over to this reinstall or do I have to resubmit the code again?  I'm not sure.  I'm seeing in the update list my "one time" update which i would have done some time ago before the failure.  However,  I'm not as certain about the lifetime maps update.   Can someone shed some light on this?

  • dhn
    dhn

    You can see here how much reputation dhn has received from other members.

    Exalted Vanguard
    Replies: 14195
    Expert (Car navigation)

    Expert (Car navigation)

    3 May 2012, 15:39

    If you log in with the same email address/password used when you registered the lifetime maps, the server should match the serial number of your device with the activation code provided.


     


     

  • AmesDP

    You can see here how much reputation AmesDP has received from other members.

    Outstanding Wayfarer
    Replies: 46

    24 May 2012, 21:00

    I had a lot of trouble activating and updating my new XL 540TM yesterday, and now I'm not sure if the Lifetime Maps activation worked correctly or not since there's apparently no way to verify it until the next map update comes out. Any suggestions (other than call the TomTom support number and ask them)?

     

    What happened with mine was this:

     

    - I plugged the new TomTom into my computer. Nothing launched, because like all sensible people I have Autorun disabled for security, but the GPS appeared as a removeable drive.

    - The first thing I did was back up the entire memory contents by copying from the GPS to a backup drive.

    - Then I launched the TomTom Home program from the removeable drive just like autorun would have launched it.

    - TomTom Home installed, then asked to update itself to a newer version. I let it do that.

    - I then created a new TomTom account (successful on the 2nd try after "No response from TomTom servers" on the first try). There were several unexplained error message popups from TomTom Home along the way that I clicked the button to report to TomTom. But the program seemed to be installed and working.

    - Then, keeping in mind the directions I've seen to NOT update the map on the device until it's backed up through the Home program and has a few voices deleted to make more room in the memory, I checked the Manage function in the Home pgram to see what voices I could delete from the device.

    - At this point TomTom Home told me there was no content on my GPS. Indeed when I checked the removeable drive, it showed completely empty. WTF!! I did nothing to the device!! I have no idea what TomTom Home did here, but the product testers should be shot!

    - Nothing was in progress, so I tried disconnecting the device and doing a full 15-second-hold reset. It came up with a rolling LCD screen that I couldn't read. The removeable drive showed up when connected to USB, but still no content.

    - Ok... got to move on... I let Home download all available updates and update the attached device, making sure that I only checked two voices to load.

    - After a l..o..n..g update, content reappeared and it was functional again, albeit with some of the original folders missing compared to my backup.

    - I next tried entering my activation code for Lifetime Maps from the printed card in the box. That produced an error message that my activation code is valid, but doesn't apply to this device, do an update. The Update function said "no updates available". Now we seem to be stuck.

    - I found the 30-day map guaranteed update link buried on one of the Home menus and tried that. That succesfully downloaded an updated map to Home and then to my device (another long update). But still the same error message with my Activation.

    - I went back to my own original backup, and copied back everything that might be missing from the updated device (not overwriting anything new). I also renamed the removeable drive back to TomTom because the update had changed the name to INTERNAL. Then I disconnected and reconnected again. This time Home prompted me immediately to enter my Activation code, which it had not done before. I did, and it appeared to be accepted. However there's no new indication that the attached device or my account is activated for Lifetime Maps.

    - I checked Updates again, and it offered to download a new map update (the one I already updated to). If I say Continue, it then says there are no updates, presumably because my map is already up to date.

    - I tried the Enter Activation Code function again, and it told me that my code is already used.

     

    So I'm guessing that my unit is fully functional again, no thanks to TomTom Home, that the maps are currently up to date, and that it may or may not be activated for Lifetime Maps. The unit type on my account page is identified as just XL-S, although Support knows that my serial number is an XL 540TM.

     

    Overall this is probably the worst out-of-the-box activation experience I've had with any device ever, so I'm not feeling very positive about TomTom so far. But my opinion will probably recover a little if it has been activated correctly with LifeTIme Maps and there are no further serious problems. Here's hoping!

     

    Update: I couldn't find any way to check the LifeTime Maps status, so I contacted TomTom support by email. They confirmed within 24 hours that LifeTime Maps is activated on my account. The problem I had activating initially remains unexplained.

     

    I also checked in more detail on the files and folders that went missing from the original backed-up contents, and it looks like the update process removes some unimportant stuff deliberately to save space. The problem I had initially with TomTom Home erasing the contents and leaving the unit non-functional remains unexplained, but it seems to have recovered fully after completing the update process.

     

    I think a lot of this is down to two problems:

    - The TomTom Home program obscures what it's doing behind an overly-simplified interface, and provides very poor progress information and error messages.

    - The USB 1.1 interface on the XL 340 is extremely slow, making every operation take a really long time - an unfortunate combination with a program that shows poor progress information.

  • mat1618

    You can see here how much reputation mat1618 has received from other members.

    Apprentice Traveler
    Replies: 1

    23 October 2012, 17:13

    Thanks. I had to waste a lot of time and frustration trying to download my free maps and found it very confusing at best untill I used your info.

  • PhilTheVoid Author

    You can see here how much reputation PhilTheVoid has received from other members.

    Master Traveler
    Replies: 2

    26 October 2012, 18:31

    What drives me nuts, is that I'm still not confident that my lifetime subscription is associated with my device.

     

    When I use TomTom Home and from the menu bar I choose "Tools" and then I select "Use Latest Map Guarentee", I get a screen that says my 90 day period has expired.  

    So, while they have told me that I have the latest map, anytime I drive somewhere and I come upon an incorrect road layout, I can only feel that the tech support person was incorrect.

     

    map.png

  • roadrunner4spd

    You can see here how much reputation roadrunner4spd has received from other members.

    Apprentice Traveler
    Replies: 2

    13 November 2012, 06:33

    mine won't load maps put if the box, lifetime maps code states it is not compatable with the device it came with. i am restoring power from huricane sandy and don't have time for this joke 550 xxl. Returning asap.
  • dhn
    dhn

    You can see here how much reputation dhn has received from other members.

    Exalted Vanguard
    Replies: 14195
    Expert (Car navigation)

    Expert (Car navigation)

    13 November 2012, 12:40

    Call CS at 1-866-486-6866 and they can activate lifetime maps at their end.

  • roadrunner4spd

    You can see here how much reputation roadrunner4spd has received from other members.

    Apprentice Traveler
    Replies: 2

    13 November 2012, 13:56

    dhn,

     

    I appreciate your reply with a phone number to call, and help as a forum moderator.   I received this unit last night after a 14 hour shift of storm restoration in New Jersey due to Hurricane Sandy.  I do not have the time to call up the number to deal with a GPS that shipped defective, one may argue by design.   In the mean time I am back to using my old non Tom Tom GPS and my rooted android phone for gps location in the field.

     

    My other issue is I normally work reliability (of my system in the field), and with a major error that I paid extra for like this Mapping error, I can not have faith with this Tom Tom 550 XXL TM.  I mainly wanted to post on here hoping that Tom Tom, the company itself, realizes people are returning this product without use since it is unusable out of the box.  This mistake is unacceptable, and I will definitely be passing on my experience to others.

     

    Again Thank you dhn, I see you are a moderator and helping people out on these forums.  However, I am still returning this product as I do find it unacceptable I have to call up a number to activate lifetime maps, which the software states that it is not compatible with my device.  Besides I already brought my old Garmin to work this morning, because it just works.  So, I dont have the Tom Tom with me, and by the time I get off work at about 9PM tonight, I will not be able to call.   The 48 Hour Return period is a far better option than having to call up customer support for a band new product that is unable to be used out of the Box.  So much for Tom Tom making a quality product that can be used.

  • dhn
    dhn

    You can see here how much reputation dhn has received from other members.

    Exalted Vanguard
    Replies: 14195
    Expert (Car navigation)

    Expert (Car navigation)

    13 November 2012, 15:10

    I'm not a moderator here but at another forum. Be that as it may, I understand your position and the stress, etc. you have gone through because of Sandy. I hope things work out ok for you .............

  • AmesDP

    You can see here how much reputation AmesDP has received from other members.

    Outstanding Wayfarer
    Replies: 46

    13 November 2012, 15:35

    I had plenty of problems with mine originally (see the details earlier in this thread), but I have updated the maps once since then, and it looks like my Lifetime Maps are working.

  • kivatom

    You can see here how much reputation kivatom has received from other members.

    Legendary Explorer
    Replies: 7

    8 February 2013, 06:22

    My Tom Tom came with lifetime mapa feature Id really like to use.  The past few weeks Ive been getting messages on my Tom Tom that my map is out of date and should be upgraded.  Every week I plug it into my computer, sign in to my Tom Tom account and download their latest offerings(updates).

    Question:

    1.  Are those latest Updates doing the Lifetime Map thing, or are they just adding gas stations and the like?
    2. Where in the Hell is the Download my Lifetime Map button when I sign in?  Youd think a company as big as Tom Tom would try to make it easy for their customers as possible, so that they can brag about your great service.
    3. How about sending me an email, with detailed instructions, how to download one of my FREE Lifetime Maps?  One that doesnt end up sending me to the Tom Tom store to pay for my FREE map

     

    Kiva Tom

  • AndiAndi

    You can see here how much reputation AndiAndi has received from other members.

    Exalted Voyager
    Replies: 2264
    Expert (Android App)

    Expert (Android App)

    Expert (iPhone App)

    Expert (iPhone App)

    Expert (Car navigation)

    Expert (Car navigation)

    8 February 2013, 08:07

    Hi kivatom,


     


    Welcome to the forum!


     


    1. daily updates are the QuickGPSfix and MapShare-Updates. There might be other updates like speed cams, gas stations. You don´t have to use them daily. 1-2 times a week is enough. MapShare are smaller map corrections provided by other users. They will cummulate till you use them.


    QuickGPSfix contáins satelittes position datas for the nexr 7 days. So your device will find its position much faster. As the fix is valid for 7 days updating obce a week will do.


     


    2. LiveTime Maps is a service not a download. This service will provide you with a new map version every 3 months for the lifetime of your device. The new map will be shown in your updates then.


    Check if you have the new version (it should be v900): http://us.support.tomtom.com/app/answers/detail/a_id/15944


    Next version v905 will be released in about a week.


     


    3. If you do not have map version v900 (the email offers indicate this), your Lifetime Map service might be not asigned to your TT acount properly. Best is to contact customer service to get this checked:


    866 486 6866


    Monday - Friday: 8:00 a.m. to 8:00 p.m. EST Saturday: 9:00 a.m. to 6:00 p.m. EST



    Sales line: 866 486 6866




     

    Greetings

    Andreas
  • kivatom

    You can see here how much reputation kivatom has received from other members.

    Legendary Explorer
    Replies: 7

    10 February 2013, 09:17

    Thank you for the info.  Hopefully Customer Service will be able to help me.  Has anyone out there been successful in downloading their Life Time Free Map?  What procedures did you go through...from step A through Z?

     

    A.  Click, "My Tom Tom"

    B.  Sign in

    C.

    D.

    E.

    F.

    G.

    H.

    J.  Smile, your new map is installed.

  • plefloch

    You can see here how much reputation plefloch has received from other members.

    Apprentice Traveler
    Replies: 2

    10 February 2013, 14:42

    I feel for you kivatom. The TomTom website really pushes you to buy updates, regardless of the fact that you have the lifetime program.. I figured out the process after much travail one or 2 years ago but I cannot remember it. The free update process is now part of my Home account so I need not repeat the setup.... 

  • Traylaw

    You can see here how much reputation Traylaw has received from other members.

    Elite Voyager
    Replies: 3675

    11 February 2013, 05:34

    Yes of course,  If you have lifetime map updates, you will find a card in the box with a code number.


    1. Log in with Home and click on "Use my Activation Code"


    2..Enter in the code number.


    3. Next go to "Update my device" in Home. If all is well then you should see a new map available for download.


     


    If the tomtom server does not accept your activation code automatically, you will need to contact customer service. They will have to manually set your account up for lifetime maps.


     


    Important....... Keep your activation code, do not lose it or let the dog eat it.  Should something go wrong with your account and you need to re-activate your lifetime maps your will need the activation code again. TomTom will not take your word that you have one but lost it.

Jump to top

Reply to this post

Uploading in progress:
0%
Browse
Add
If the URL is correct, a preview will appear here. It can take a few minutes for larger images to show.
  • :D
  • :?
  • :cool:
  • :S
  • :(
  • :@
  • :$
  • :8
  • :)
  • :P
  • ;)
View mobile version
Powered by Insided