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Question: TomTom Won't Sync with Computer


charliewb Author

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Apprentice Traveler
Replies: 1

25 November 2011, 21:01

I have an XL IQ  340S that we have not used in a couple of months. It's charged, it activates and picks up a GPS signal with no problem. I hae a new computer so I downloaded the TomTomsoftware and then followed the directions to connect the TomTom to the computer. The computer recognizes the TomTom and I select connect to the computer. The computer aknowledges the connection but then nothing else happens. I've tried a soft reset with no effect and I logged out and restarted the computer but I still get nothing after the unit connects.

 

I have putchased the annual map upgrades and need to get them loaded into the TomTom but cannot get the program to open.

  • charliewb Author

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    Apprentice Traveler
    Replies: 1

    25 November 2011, 21:48

    I think I've fixed the error. The support page listed MyTomTom as the program to load when in fact it should have been TomTom Home. With Home loaded it looks like everything is working.

  • Traylaw

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    Elite Voyager
    Replies: 3675

    25 November 2011, 23:36

    Yep the XL340 uses TomTom Home.

    Now that you have everything working don't forget to make a full backup of the gps.

    http://www.tomtomforums.com/general-tomtom-discussion/17864-how-backup-contents-your-unit-computer.html

  • costes001

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    Apprentice Traveler
    Replies: 2

    25 November 2011, 23:39

    Hello, I have the same problem- my tomtom (XL) is connected with the computer but the programm doesn't recognize my tomtom even it's pluged in. can you tell me how I can get tomtomHome instead of my tomtom? (the my tomtom program is on the top right hand corner on the computer, right?) thank you very much in advanced! regards c.

  • Traylaw

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    Elite Voyager
    Replies: 3675

    25 November 2011, 23:41

  • costes001

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    Apprentice Traveler
    Replies: 2

    25 November 2011, 23:43

    thankyou :-) it the "TomTom Home" the same as "My TomTom"? because I was on this website before and downloaded the program for my XL...

     

  • Traylaw

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    Elite Voyager
    Replies: 3675

    26 November 2011, 00:03

    My TomTom  is for gps's running Navcore 10  and TomTom Home is for Navcore 9 and lower.....the current Navcore for the XL360 is version 9.061

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