Home

Solved: TOMTOM ONE XL will not connect to my PC, however it charges - HELP!


Diesel78 Author

You can see here how much reputation Diesel78 has received from other members.

Master Explorer
Replies: 5

29 March 2012, 22:26

Hi there.

 

I'm struggling for my TOMTOM ONE XL device to be recognised by TOMTOM Home 2.8.

I've previously been able to connect, however I believe this was before the update to 2.8. I've read previous posts and tried allsorts. I've uninstalled TOMTOM HOME then reinstalled, saving first before running, yet this hasn't worked. I've also reset the device using the pin hole underneath.

 

Any suggestions to resolve the issue please would be greatly appreciated?

 

 

Marked as answer: Diesel78 on 29 March 2012, 22:56

As the device was charging I didn't think to change the cable. Unfotunately the orginal became damaged, however I've used another cable and it appears to be working. Feeling silly after all the evenings efforts however thank you for pointing out the obvious.

View original comment

29 comments

  • dhn
    dhn

    You can see here how much reputation dhn has received from other members.

    Exalted Vanguard
    Replies: 13723
    Expert (Car navigation)

    Expert (Car navigation)

    29 March 2012, 22:28

    Try connecting to the computer and THEN turning the unit on. also, make sure you're using a usb port on the back, not the front of the computer and are you using the cable that came with the unit?

  • Diesel78 Answer

    You can see here how much reputation Diesel78 has received from other members.

    Master Explorer
    Replies: 5

    29 March 2012, 22:56

    As the device was charging I didn't think to change the cable. Unfotunately the orginal became damaged, however I've used another cable and it appears to be working. Feeling silly after all the evenings efforts however thank you for pointing out the obvious.

  • PennyKens

    You can see here how much reputation PennyKens has received from other members.

    Apprentice Traveler
    Replies: 1

    30 March 2012, 01:23

    I am having the same issue.  I have misplaced my original usb cord so I purchased a replacement one but it is not working.  I hooked it up to the back of the computer.  How do I go about getting a replacement usb cord for TomTom?

  • DogPsyche

    You can see here how much reputation DogPsyche has received from other members.

    Apprentice Traveler
    Replies: 2

    31 March 2012, 18:30

    I've got the same problem but I'm using the original cable and attaching to one of the main USB ports.  Any more ideas?

  • Diesel78 Author

    You can see here how much reputation Diesel78 has received from other members.

    Master Explorer
    Replies: 5

    31 March 2012, 19:04

    Try totally uninstalling anything program relating to TOMTOM. Restart your computer and install TOMTOM Home 2.8 (For the TOMTOM ONE XL). If you have a different model you may have to install My TOMTOM. When installing ensure you save the program prior to running it. Once installed plug your TOMTOM in the USB either at the rear of your PC or the furthest once to the back of your laptop. Open up the software and then turn your TOMTOM on and hope you get the connect to computer message. I hope this work s for you as I know how frustrating it can be. Don't forget to back up your device prior to any updates on your device. Good luck! 

  • Diesel78 Author

    You can see here how much reputation Diesel78 has received from other members.

    Master Explorer
    Replies: 5

    31 March 2012, 19:32

    Hi
    Try using a typical data cable. You usually get one supplied with Camera or other device you would connect to your PC.
    Should you need to buy one, try Amazon before you pay full price for a TOM TOM cable. Good luck!
  • DogPsyche

    You can see here how much reputation DogPsyche has received from other members.

    Apprentice Traveler
    Replies: 2

    1 April 2012, 12:10

    Thanks for this.  I'd figured this out and already done it, but I can confirm your advice worked.  Cheers!:smileyhappy:

  • mjames

    You can see here how much reputation mjames has received from other members.

    Apprentice Traveler
    Replies: 1

    2 April 2012, 01:40

    I had the same problem and was quite frustrated.  Then I realized that my connection into theTomTom unit would provide power to the unit but to connect to the computer the connection needed a rather hearty push to get a good enough connection for the unit to talk to the computer.  Try pushing very hard on the units connection to the TomTom device.

  • kbr61263

    You can see here how much reputation kbr61263 has received from other members.

    Master Traveler
    Replies: 4

    2 April 2012, 20:29

    I have a similar problem. I attcahed my tom tom to the computer (using original lead), its taking charge, there are some issues with that computer, so I eventually gave up (it was saying device not recognised) and started again with my laptiop. First I installed tom tom software, but it is also not recognising the tom tom

  • Diesel78 Author

    You can see here how much reputation Diesel78 has received from other members.

    Master Explorer
    Replies: 5

    2 April 2012, 21:42

    Try totally installing anything program relating to TOMTOM. Restart your computer and install TOMTOM Home 2.8 (For the TOMTOM ONE XL). If you have a different model you may have to install My TOMTOM. When installing ensure you save the program prior to running it. Once installed plug your TOMTOM in the USB either at the rear of your PC or the furthest once to the back of your laptop. Open up the software and then turn your TOMTOM on and hope you get the connect to computer message. If you device still isn't recognised try using a different cable from a digital camera or similar item as this worked for me. I hope this works for you as I know how frustrating it can be. Don't forget to back up your device prior to any updates on your device to prevent any further issues. Good luck!

  • kbr61263

    You can see here how much reputation kbr61263 has received from other members.

    Master Traveler
    Replies: 4

    2 April 2012, 22:43

    it finally recognised it, so restarting computer aftre uninstall and before install was the difference. however, now the software appears tp not work. I have the yellow tomtom go 520 screen on the unit, but nothing on the computre (although I can see it in my computer)

     

  • Diesel78 Author

    You can see here how much reputation Diesel78 has received from other members.

    Master Explorer
    Replies: 5

    2 April 2012, 22:51

    Are you using TOMTOM Home 2.8? If so you need to uninstall it once again and restart your PC. Then go to the Tom Tom website and install My Tom Tom, hopefully this software will be more appropriate for your device. I hope this helps and works for you.

  • kbr61263

    You can see here how much reputation kbr61263 has received from other members.

    Master Traveler
    Replies: 4

    2 April 2012, 22:54

    no, its MY TOMTOM that its downl;oaded

     

  • Traylaw

    You can see here how much reputation Traylaw has received from other members.

    Elite Voyager
    Replies: 3675

    3 April 2012, 05:29

    Your model requires tomtom's Home software. You can download it from this site.


    http://www.tomtom.com/services/service.php?id=16&tab=87

  • figfam999

    You can see here how much reputation figfam999 has received from other members.

    Apprentice Traveler
    Replies: 2

    6 April 2012, 07:47

    I've had problems with both of my TomTom One XL devices.  Im about to give up on TomTom and just buy another brand.  Came accross this Q&A page and I hope someone can help.  All the problems started when I updated my software to the new version.  Tried 3 different computers and several data cables but the problem is the same on both devices.  Computer recognizes the GPS and it will ask to connect to computer but the TomTom software on the computer wont see the device. HELP....

  • figfam999

    You can see here how much reputation figfam999 has received from other members.

    Apprentice Traveler
    Replies: 2

    6 April 2012, 08:16

    FIXED!!!  That was it....the TomTom XL series I believe are not compatible with the new software.  I downloaded TomTomHome 2 (2.8) and it worked.  Now both devices are working.  Thank you!

  • imran

    You can see here how much reputation imran has received from other members.

    Neophyte Traveler
    Replies: 3

    21 April 2012, 19:29

  • chevron

    You can see here how much reputation chevron has received from other members.

    Apprentice Traveler
    Replies: 1

    23 April 2012, 22:30

    Similar problem for me - I attempted to update my standard XL IQ device (which was working perfectly) and now I cannot get it to work for me.

    I did'nt realise how complicated the whole issue is.

    I also have an XL IQ LIVE which is registered with tomtom and on which I have successfully updated various applications.

    My standard XL IQ device has never been registered and I made the mistake of connecting it to my computer, in order to supposedly update it, only for it to be rendered useless. I did try to register it with a different email address and thought I had updated the 'maps' but now I am unable to bring up the start screen. When I press the on/off switch nothing happens, when I hold the switch down after about ten seconds the tomtom logo appears then a picture of the device appears with the moving yellow line at the bottom and then it goes off, if I keep the switch pressed longer the whole screen turns bright light green then goes black and then the full unit specification appears in white lettering including current time and date, this eventually goes off and the logo reappears alternating continually with the screen start-up. At this point the on/off switch has no effect and it is impossible to switch off.

    Eventually it turns itself off.

    I contacted tomtom help and recieved a response, the directions from which I have followed to no avail !!!!!!!!!

    Can anyone suggest anything ( I am ready to bin the damned thing !!)

    Thanks.

  • murenti

    You can see here how much reputation murenti has received from other members.

    Neophyte Traveler
    Replies: 3

    5 July 2012, 09:22

    I have the same issue, it charges on the computer fine and my computer recognized the Tom Tom but the Tom Tom software refuses to recognise it.

    I want something that is easy to use not complicated with help needed everytime I go to connect.

     

    Extremely disappointed!!!

  • dhn
    dhn

    You can see here how much reputation dhn has received from other members.

    Exalted Vanguard
    Replies: 13723
    Expert (Car navigation)

    Expert (Car navigation)

    5 July 2012, 12:36

    What model do you have? One that requires Home 2 or a newer device that needs MyTomTom? And are you using the proper one?

  • murenti

    You can see here how much reputation murenti has received from other members.

    Neophyte Traveler
    Replies: 3

    6 July 2012, 01:31

    Hello,

    Thank you for responging, its TomTom XL S IQ 

  • dhn
    dhn

    You can see here how much reputation dhn has received from other members.

    Exalted Vanguard
    Replies: 13723
    Expert (Car navigation)

    Expert (Car navigation)

    6 July 2012, 01:43

    Standard questions:


    1. Are you using the proper cable supplied with the unit?


    2. Are you using a usb port on the back, not the front, of the computer?


    3. Have you tried resetting the unit by holding the power button for about 15 seconds till you hear the drum sounds unless your model has a dedicatedreset hole?


    4. And, are you using Home 2 (should be), not MyTomTom?

  • murenti

    You can see here how much reputation murenti has received from other members.

    Neophyte Traveler
    Replies: 3

    6 July 2012, 03:40

    Items 1-3 are ok but I installed the TomTom from my login page is that not the correct software? If not where is the correct software please and why did it tell me to install that software?
  • UpickyRizek

    You can see here how much reputation UpickyRizek has received from other members.

    Apprentice Traveler
    Replies: 2

    28 September 2013, 20:56

    Did not work for me.

    Tried few cables and 2 different PCs. 

     

    I have tried reseting (holiding reset for 20sec) then holidn on/off button untill drums. Then black screen with lot of numbers which do not disappear. 

    I have to switch it off. 

     

    The batter has 3834 mV .. so I expect it is some juice. 

     

    Any idea how to make it work again ? 

  • dhn
    dhn

    You can see here how much reputation dhn has received from other members.

    Exalted Vanguard
    Replies: 13723
    Expert (Car navigation)

    Expert (Car navigation)

    28 September 2013, 21:54

Jump to top

Reply to this post

Uploading in progress:
0%
Browse
Add
If the URL is correct, a preview will appear here. It can take a few minutes for larger images to show.
  • :D
  • :?
  • :cool:
  • :S
  • :(
  • :@
  • :$
  • :8
  • :)
  • :P
  • ;)
View mobile version
Powered by Insided