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Question: Tom Tom XL2 IQ - Safety Alerts Disabled


JasonsXL2IQ Author

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Replies: 5

15 June 2011, 22:11

Hi,

 

Just purchased a new XL Edition 2 IQ with UK & European maps, downloaded & installed tomtom home s/w.

 

Did my free map upgrade (selected the western map option) and now the 'enable safety alerts' box is greyed out.

 

Any one know how I fix this ?

  • sallor225

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    Expert (Car navigation)

    Expert (Car navigation)

    16 June 2011, 18:48

    I checked you reference manual, and they do mention something about possibly needing a subscription, but nothing is mentioned on the web site when looking at the model specifications. The safety features on the Live version look a little more robust. I would check other settings to see if something else needs to also be enabled to make that option work.

     

    Also, connect back to Home and see if you might still might have more updates to your device.

     

    You may have already tried this, but how about a reset? or you might also try connecting to Home and "Operate my device" and navigate to some POI in your city, then safely disconnect, restart your device and see if it is improved.

  • JasonsXL2IQ Author

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    Replies: 5

    16 June 2011, 19:39

    The problem simply was that when you do your free map upgrade, I guess because of the size of the map you have to select a view, in my case it was western.

     

    I discovered by looking in the tomtom directory that the problem is the speed camera files were not copied across from the main euro map to the newly installed western view.

     

    I just copied them across, and now it works.

     

    Shoddy work tom tom......

  • xmfclick

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    Replies: 11

    18 June 2011, 07:08

    @JasonsXL2IQ: Excellent work! Well spotted.

     

    The basic TT (software) product is very good but let down by poor "bits round the edges" -- such as the hardware, the HOME application, the Customer Support staff, and the marketing. Unless we continue to make a noise about these, there's no chance that TT's management will get to hear about them and actually do something. The first they will know about it is when it's too late.That's why I've been posting about the inconsistency in the product warranty beteween countries, and indeed the whole unreliability problem -- if TT were genuinely proud of their product they would guarantee it forever (after all, all the components are completely under their control, and it has no moving parts)

  • sallor225

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    Expert (Car navigation)

    Expert (Car navigation)

    19 June 2011, 19:20

    Some computer manufacurers do a three year warranty. However, you probably would not get a battery to consistenly work that long. I think TomTom may have some devices that are waranteed for 2 years. I think a year is fine for hardware, but they should stand by their software forever, at least for support. Microsoft does that for operating systems, until they get too many versions out of date. Since they are making and selling these for profit, they will not offer more until the competition does.

     

  • sahin

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    Replies: 9

    11 November 2011, 20:44

    Safety alerts like speed cameras used to work but no longer does...I don't know what to do, i've tried various things, how can I do what you have done?

  • sahin

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    11 November 2011, 20:48

    I mean how can I copy speed camera files across from the main euro map to the newly installed western view.?>Jason please respond if you can

  • sallor225

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    Expert (Car navigation)

    Expert (Car navigation)

    12 November 2011, 05:22

    Have you connected your XL to your computer TTHome for updates? The speed cameras are frequently updated. If you have done updates, check to make sure they are allowed on your XL. Also, if you have recently updated it is a good idea to use the "Operate My XL" feature on TTHome; navigate to some point in your city, when complete tap Done and safely disconnect (Device/Disconnect Device). This step corrects many software glitches after map updates.

  • xmfclick

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    12 November 2011, 19:58

    @sailor : With all due respect, that's a daft argument (about the battery). Computer hardware (and the TomTom is a computer) has a lifetime in the tens of years. Once a chip has bedded in, the only reason it should stop working within 5-10 years is some kind of design fault in the chip itself or the peripherals that leads to overheating, or a random strike by a cosmic ray. I have a PC that's been running quite happily for over 10 years, for example. OK, a mechanical component like a switch may fail sooner, but if you look at the specs for switches you'll find they have operating lifetimes in the tens or hundreds of thousands of operations. If you switch your TomTom on and off 10 times a day, that's about 7,000 operations in a year, so the switch on a TomTom that's used ridiculously heavily should last a good 2-3 years at least. 

     

    So, the real question is why TomTom would make the warranty different from one country to another. If they stand by their product then they should warranty it the same everywhere. I can only think that the reason they don't is because they know it will fail in, say, 1½ years, so they give the minimum warranty allowed by law in each country, which will be on eyear in most places but 2 in others, in which case TomTom take a hit. This is shoddiness of the first order.

     

    The other thing that p*ssed me off in my particular case was that I contacted TomTom before the end of the first year, but they fobbed me off till the year had expired. Again, this is extremely shoddy behaviour. 

     

    I only bought an XL2 because my earlier XL failed while I was en route and experience had taught me that a satnav was absolutely necessary for my trip, and at least I would know how to operate the TomTom. If I have to get another satnav in the near future I think I'll give serious thought to Garmin or even one of the lesser-known brands, on the basis that the mapping is all pretty much of a muchness these days and the software is getting better by the minute. Heck, in a year or two (if not now, I haven't checked) an Android tablet will probably do as good or better job than a TomTom or Garmin, and it'll show you your photos too (and let you log in to Google Maps and email and stuff).

  • sahin

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    12 November 2011, 20:12

    I've already done that...the problem arised because the volume wasn't working on the devive;even when I moved it to 100% it automatically went back to 0%. I called tom tom and they told me to do an update, reset, or if nothing works format the device. Because the first 2 options didn't work, I had to format the device. This solved the volume problem but now the safety alert options i.e. safety cameras option is disabled/this button is greyed out on the settings.

     

    Someone mentioned copying something from eastern to western map...i havent tried that if you can give me any info for this?  maybe that will work...or what else can I try?

  • Traylaw

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    12 November 2011, 22:48

    First try going the Home -> Add Traffice, Cameras, etc -.> Items on Computer ->. Safety Cameras and click on "Add"

  • sahin

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    13 November 2011, 12:12

    It asks for money when I try to add it using Tom Tom Home but I already had it on my device free of charge when I bought it so why should I have to pay now?

  • sallor225

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    Expert (Car navigation)

    Expert (Car navigation)

    14 November 2011, 21:35

    Dear xmfclick, You definitely seem to know more about this than I (batteries lasting consistently over three years), but from what I understand, making and selling electronic components is a competitive business, and they will offer warranties to be competitive.

    If they fobbed you off you let them. Your complaint date should still be the valid date for your complaint, and your compliant should still be valid.

  • sahin

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    15 November 2011, 22:06

    JasonsXL2IQ:

     

    The problem simply was that when you do your free map upgrade, I guess because of the size of the map you have to select a view, in my case it was western.

     

    I discovered by looking in the tomtom directory that the problem is the speed camera files were not copied across from the main euro map to the newly installed western view.

     

    I just copied them across, and now it works.

     

    Shoddy work tom tom......

    

    How can I do the above? >>>

  • sahin

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    17 November 2011, 23:03

    Finally solved the safety alerts problem.....but one more little problem: the beeping sound when approaching a speed camera isn't working...any idea anyone? The option of adding sounds is greyed out on Tom Tom Home>>>???

  • Traylaw

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    18 November 2011, 01:04

    I assume that you have a sound selected in the gps for each type of camera.

  • sahin

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    26 August 2012, 19:59

    Hi...

     

    Suddenly out of no where I have a problem with my tom tom xl2 iq routes and I need to fix it by tomorrow because I will be travelling. The problem is that i do not get directions spoken out. There is a line on the volume symbol. Also, there is no speed camera warning (no image/sound) although I have safety alerts on my device..
    .

     

    I have tried updating, resetting and formatting...

    I have also tried chaning the voice or operating my device on the computer...nothing has worked...

     

    Its Sunday today so i can't call and tommorow is bank holiday so i can't even call in the morning but i need to fix this problem urgently.............

     

    PLEASE...IF ANYONE CAN HELP....I will be grateful

     

    I'm waiting.......

     

    Thanks...........

  • sahin

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    26 August 2012, 22:06

    I have solved the above now....but just one litlle problem left...i don't have speed limit warnings ...i dont mean speed cameras because i have those but you know when you get the speed limit sign (the speed limit inside a circle) and then theres a beeping sound that warns you so you dont exceed the limit...

     

    does anyone have any idea on that??

     

    Any help would be appreciated...My device is a tom tom xl2 iq routes

    Thanks

     

     

  • sallor225

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    Expert (Car navigation)

    Expert (Car navigation)

    27 August 2012, 04:49

    Go to Change Preferences, then to Status Bar Preferences, if you check Maximum speed, you will get the speed limit sign. On mine XXL if you leave the Maximum Speed unchecked you will get compass degrees. If you go to Safety Preferences, (within Change Preferences) you can set Warn me when I drive over the maximum speed. You can then choose the type of sound for the warning.

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