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Question: tom tom keeps turning its self off


1taxipaul1 Author

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Apprentice Traveler
Replies: 0

2 April 2012, 00:47

hello, i have a tom tom one i regularly update the sat nav and over the past 6/7 days when i turn the sat nav on it works for 5/10 mins then turns its self off. repeat again and same result after 4th/5th time of trying to turn on nothing happens at all the screne is blank and yet another day,i can turn sat nav on works perfectly all day. i have noticed when the sat nav decides its not going to work a battery like symbol comes up on the bottom left screen with  a small flashing red light no idea what this is, anyone have any ideas thanks paul

  • Traylaw

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    Elite Voyager
    Replies: 3675

    2 April 2012, 01:34

    That symbol is the low battery level indicator.  Does the gps turn itself off if it is connected to the car battery charger or plugged into the usb port on your computer?

  • radditz

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    Master Explorer
    Replies: 5

    6 April 2012, 12:19

    I too have this problem.

     

    This was not an issue before the latest navcore update.

     

    I have the power cable plugged in VERY FIRMLY but still after 10 min the device switches itself off after showing a red battery symbol. 

     

    No idea what to do about it!

     

    Very frustrated and dissapointed with the latest update.

  • Traylaw

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    Elite Voyager
    Replies: 3675

    6 April 2012, 16:02

    You need to first confirm that the battery has not failed.


     


    1. Charge the gps for 4 hours


    2. Disconnect the gps from the charger


    3. Turn on the gps and pull up the battery status screen, it should show the battery is fully charged


    4. Let the gps run and monitor the battery status, it should run for about 1.5 to 2 hours and the status indicator should


        slowly show the battery discharging.


     


    37.jpg


     


    If the battery is discharging within 30 min. or less you have a bad battery.

  • radditz

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    Master Explorer
    Replies: 5

    6 April 2012, 16:43

    I tried this and the battery lasted around 1.5 hours. 

     

    I think you misunderstand the problem that bothers me though, let me explain.

     

    The power cable is definately correctly connected as the traffic data is downloaded but randomly whilst driving the device switches off. This happens with the power cable PLUGGED IN so there should be no impact due to the battery. 

  • Traylaw

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    Elite Voyager
    Replies: 3675

    6 April 2012, 21:51

    Sorry, you mention that you were having the same problem as 1taxipaul1,  I am therefore assuming that you are not getting the low power indicator on your screen, is this correct?  Does the gps just turn off without any warning?


     


    Right now, I would recommend that you reinstall the software on the gps and run a utility to check the memory for errors.


    Do you have a backup of the gps or have updated the application in the past ( there may still be a copy of the old application on your pc which you can install ).


     


    To reinstall the applcation and check the memory:


     


    First: make a backup of the contents of the gps using windows explorer. Per this link.
    http://www.tomtomforums.com/general-tomtom-discussion/17864-how-backup-contents-your-unit-computer.html

    Second: check the flash memory in the gps to make sure there are no errors.
    http://us.support.tomtom.com/app/answers/detail/a_id/9908/kw/memory%20error

    Third: If the memory has no errors or they were repaired by the check disk utility you just ran, uninstall the software on the gps and reinstall it.

    http://us.support.tomtom.com/app/answers/detail/a_id/2053/kw/reinstall

    Note: when reinstalling the gps software you may have to perform up to three updates to get everything installed. The  gps may not work correctly until all the updates are installed. Be sure to restart Home and the gps between each update. If the gps won't connect to the computer normally just reset the gps with it connected to the computer. The gps should automatically try to connect to the pc.

    Forth: If the gps is working now, there are a few misc files like startup / shutdown screens that you can copy back to the gps from the backup copynyou made. Here is a list of those files. Just use windows explorer to copy them from the main directory of the backup to the main directory in the gps. Do worry if you do not find all these files are not on your backup. Not all gps models have all these files.

     1. antitheftw.bmp   (this may have the named antitheft.bmp)
     2. autorun.inf
     3. splashw.bmp      (this may have the named splash.bmp)
     4. suspendw.bmp     (this may have the named suspend.bmp)
     5. tomtom.ico

    If everything is working ok now we recommend making a final backup of your gps. That way if something happens in the future all you have to do is delete everything on the gps and copy the backup to the gps and you are done.




  • seele312

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    Neophyte Traveler
    Replies: 3

    11 April 2012, 01:35

    I have a similar problem. I was driving, just starting out, and my XXL just all of a sudden died. I figured it was because the battery was low so I kept it charged the rest of the trip. Now it won't turn on at all. I have it plugged into the computer now but there isnt a green light on either like when it was plugged in in the car.

  • Traylaw

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    Elite Voyager
    Replies: 3675

    11 April 2012, 03:26

    Does the green light come on when it is plugged into your car charger?

  • seele312

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    Neophyte Traveler
    Replies: 3

    11 April 2012, 20:34

  • Traylaw

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    Elite Voyager
    Replies: 3675

    12 April 2012, 02:06

    Hum, the green light just indicates that the cable has 5 volts available.  If it does not work with your computer but does with the car charger, it would suggest that the problem is the computer usb port or the cable, try another usb cable.

  • seele312

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    Neophyte Traveler
    Replies: 3

    12 April 2012, 20:13

    Ok I will go pick up a new charger. Thanks for your help! Will it turn on once it's charged you think?

  • jcmcgee14

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    Apprentice Traveler
    Replies: 1

    15 April 2012, 05:02

    I have an XL 335-T that the power cord's green light does not light up (in three vehicles). The unit will charge 100% by computer but dies in car. Should I just but another power cord, and is there a particular one if so?

     

    Thanks so much.

  • Traylaw

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    Elite Voyager
    Replies: 3675

    15 April 2012, 06:37

    Yes, the charger is the problem, but before spending any money on a new charger check the fuse in the charger. To do this, there is a black plastic nut on the end of the charger that plugs into the car receptacle.  Unscrew the nut and you will find a fuse and spring.  Its a glass fuse and you should see a fine wire running thru the glass tube. If the wire is not there or the glass tube is coated with a black soot on the inside, the fuse is blown. You can get a replacement fuse at any RadioShack or even an automotive store.


     


    As for purchasing a new charger, any universal USB car charger rated at 1 amp will work fine.  Here is one from Amazon.com.


    http://www.amazon.com/TomTom-Charger-Units-micro-compatible/dp/B0015N0FGK/ref=sr_1_4?ie=UTF8&qid=1334464379&sr=8-4

  • aes
    aes

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    Apprentice Traveler
    Replies: 1

    3 June 2012, 12:17

    Hi,

    Just to add my tuppence.

    I've just had my tomtom 910 start to turn on and off what seemed like intermittently. Checked settings and turned of the command that caused the tomtom to switch off when power disconnected (i.e. ignition turned off) and found the unit wouldn't power up at all. Hooked it up to the PC using mains power and USB which worked OK. Modern batteries have some control electronics attached to them which has an effect on how they behave in low power and charging I'm lead to believe, also as a note, the power cable is a poor fit in the desk top holder! Doesn't fit snug and easily loses contact (IMHO) 

     

    Decided it had to be the battery which I duly replaced and now working great. Not worth sending in for repair because of the cost of these units but £8.99 for a replacement battery and 20 mins work to swap out battery means I still have a working unit.

    If you do it, take your time and you shouldn't have a problem. It's probably more cost effective to change the battery before scrapping your unit. It's up to you what you do in the end though.

    Have fun.

    Chris

  • timothy9992

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    Legendary Explorer
    Replies: 8

    19 June 2013, 08:55

    Im on my third tomtom and they have all switched themselves off even new ones, usually at crucial times like driving around the red route in London where you can`t stop, i have come to the conclusion that Tomtom`s are just very cheaply made Chinese rubbish. There is a post telling you how to reinstall all the software then all the updates then back this up and reinstall that, what a load of rubbish you have to go to why can`t they make a product that works well in the first place. Im glad our Airforce dont use tomtom technology otherwise we would all be dead and the pilot would probably kill himself by flying into a mountain just after his tomtom turned itself off in midflight.
     
  • dhn
    dhn

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    Exalted Vanguard
    Replies: 14169
    Expert (Car navigation)

    Expert (Car navigation)

    19 June 2013, 11:48

    If they all turn off then the battery isn't getting charged. Look to the cig lighter outlet as the problem. Or the cable. Do the devices stay on when connected to the computer?


     


    By the way, your posts are puerile.

  • timothy9992

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    Legendary Explorer
    Replies: 8

    19 June 2013, 12:07

    My posts are not Puerile, they are out of frustration not being given a product/s that don`t work properly from when you take them out of the Box. Not everyone complains about their TomTom on here, Im letting people know you have sacrificed jobs from American people for Chinese rubbish. And the end result IS unhappy customers. And last but not list "how dare you call my posts Puerile" try saying that when your Satnav turns off and you have gone 40 miles out of your way. Many thanks for offering even more fix it yourself advice from a company that sacrificed American JOBS for cheap Chinese rubbish. TOMTOM`s are RUBBISH.
  • andreikeis

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    Apprentice Traveler
    Replies: 2

    29 November 2014, 12:52

    I am in Australia. Exactly the same happened to me after a year of using brand new TomTom. First the battery died - in about 3-4 months of use. Same thing with the battery happened to my son's TomTom after 3 months of use. But who cares about the battery?  We keep it plugged in, but my TomTom after 2 years started keeping switched itself off.  I found out that if I turn the voice guidance off, it works all right. As soon as I turn it on, it switches itself off after the first voice prompt. I can drive without voice guidance, but what's the point? And batteries are almost useless. Is it common and normal?

  • linlou

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    Apprentice Traveler
    Replies: 1

    8 March 2015, 18:41

    ive had many tomytoms at least 5 now and all turn off and reboot in about a years time or less im starting to think i need to but garmin. this is a joke.

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