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Question: Not turning on


JanStewart Author

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Apprentice Traveler
Replies: 0

21 March 2011, 08:19

My TomTom Via 180 is not turning on after being turned off a few hours ago. It will not even turn on after charging for a few hours. It was purchased yesterday and has been fully charged and used for at most half an hour.

  • Megalos

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    Elite Voyager
    Replies: 3690
    Expert (Car navigation)

    Expert (Car navigation)

    21 March 2011, 10:40

    Try to reset your device:

     

    1. Charge your device for at least 2 hours before trying to turn it on again.
    2. Press and hold the On/Off button until your device restarts. This can take more than fifteen seconds.

     

  • johnjohanna

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    Apprentice Traveler
    Replies: 1

    28 May 2011, 06:46

    I received my TomTom GO 730 in the mail today. I charged it for hours and it won't start. I pressed reset, I held the on/off button for up to a minute waiting for something to happen, and I hooked it up to my computer....nothing.

  • dhn
    dhn

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    Exalted Vanguard
    Replies: 14166
    Expert (Car navigation)

    Expert (Car navigation)

    28 May 2011, 12:04

  • lr2468

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    Master Traveler
    Replies: 4

    27 July 2011, 02:20

    I seem to be going in circles, I have charged for 4 hrs, haave blank screen, will not turn on.  I have used x1, have no receipt,

  • lr2468

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    Master Traveler
    Replies: 4

    27 July 2011, 02:22

  • lr2468

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    Master Traveler
    Replies: 4

    27 July 2011, 02:44

    how would i return my xl, I can not find any address?

  • Traylaw

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    Elite Voyager
    Replies: 3675

    27 July 2011, 03:04

    Go to the main support page and look at the bottom right of the page. Select the phone and get the phone number for your country. You need to talk to them before returning the unit. They need to know if the unit is under warranty or not, and they need to assign you a RMA number for tracking purposes.

  • Traylaw

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    Elite Voyager
    Replies: 3675

    27 July 2011, 03:11

    BTW if you  purchased it from a local store, amazon or somewhere other then direct from TomTom you may be better off returning it to them for exchange.

  • loucorrections

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    Apprentice Traveler
    Replies: 1

    24 November 2011, 07:44

    Hello sir or ma'am

     

    I would like to thank you for your assistance. the advice worked.

     

    Louie Vasquez

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