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Solved: Need help with my tomtom xl 4s00.008 device. Wont turn on or off.


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29 February 2012, 22:15

Hi All, for some reason my tomtom xl displayed the attached screen this morning. I used it to a destination and returning to my car, I turned it on and this is what is being displayed, plus it wont turn on or off anymore. Also, I connected it to my laptop to possibly see if I can uninstall and reinstall but the device is not being detected. What can I do? I have had it since 2009. Help please!My TomTom One XL 4S.00.008

Marked as answer: dhn on 29 February 2012, 23:23

Does your unit have a dedicated reset hole on the bottom? If so, try that. If not, hold the power button for 15 seconds or so and see if you hear the drum sound and it reboots.

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    29 February 2012, 23:23

    Does your unit have a dedicated reset hole on the bottom? If so, try that. If not, hold the power button for 15 seconds or so and see if you hear the drum sound and it reboots.

  • Bazooka Author

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    29 February 2012, 23:40

    Thanks for replying dhn, actually I did hold the button for 15 secs and more but it wouldn't turn on or off. Can you guide me on how to do the reset. see attached and advise on which to work with. Thanks.TomTom GPS sd reset1.jpg

  • Bazooka Author

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    29 February 2012, 23:48

    It worked as soon as i did the reset. Thanks DHN.
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    29 February 2012, 23:53

    You are welcome.

  • Kristi64

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    11 October 2013, 23:35

    Hi There

    I cant get my tom tom to turn on ...used it for about 6 months and Tom Tom wont do anything about it ..Paid $300.00 for this unit and now its no good to me ...Even tried the reset ...the light comes on when i plug it in but nothing else ....any suggestions ??

     

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    11 October 2013, 23:39

    Connect to the computer (doesn't have to be on) and let it charge about 4 hours.

  • Kristi64

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    12 October 2013, 20:14

    well thats didnt work ....next suggestion ?

     

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    12 October 2013, 20:28

    When you said it worked for six months, does that mean the unit is < 1 year old? If so, it's under warranty.


     


    I know you said you tried a reset. Does your model have a dedicated reset hole? If so, try again with a straightened paperclip.


     


    If not, hold the power button about 20 seconds till you hear the drum sounds.


     


     

  • Kristi64

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    12 October 2013, 20:37

    no the unit is older than a year thats half the problem ....i just didnt use it much when i first got it...now im a baccie and used it all the time

    yes the unit has a reset hole tried that and still nothing :(

  • Zsolt

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    12 October 2013, 20:41

    Which device do you have?
    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***
  • Kristi64

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    12 October 2013, 21:02

    tomtom xl 4s00.008

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    12 October 2013, 21:13

    Keep the device connected to the PC overnight (switch off the screen of the PC and make sure it doesn't go to standby or shut down). Then in the morning, press the reset button via the hole and the ON button together for around a minute. If it doesn't switch on, have a listen around the switch. If you can't hear a click when you press it, then the ON button is faulty. If you hear the click, but doesn't switch on, the soldering of the ON button might be loose or the battery dead or disconnected.
    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***
  • Kristi64

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    12 October 2013, 21:17

    ok but f the battery was dead or disconnected would the light still come on ??? my light is on when i plug it into the wall or pc ...i could hear a click of the on button as well

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    12 October 2013, 21:25

    It would.
    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***

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