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Solved: Lifetime Maps activation code


jdlove Author

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Master Explorer
Replies: 4

2 October 2011, 04:30

I purchased my TomTom XL back in March or April 2011 and just today installed TomTom Home and tried to enter my activation code for Lifetime Maps.  Before I entered the code I updated everything until there were no more updates.

 

When I tried to enter the activation code I was told the code is still valid however, it is not working because my TomTom is not up-to-date.  Well TomTom Home says it is.

 

Here is the info when I go into the system info for the TomTom:

 

App 9.061.576030.2, OS 567329

Map USA, Canada, & Mexico P v845.2670

 

Please let me know what is wrong.  Thank you!

Marked as answer: Traylaw on 2 October 2011, 05:43

You are going to have to contact customer service. They will have you do a few tasks with the gps but they will finally just manually set your account up for lifetime map updates on your gps.

866 486 6866 Monday - Friday: 7:00 a.m. to 11:00 p.m. EST
Saturday: 9:00 a.m. to 8:00 p.m. EST



But before you do any updates it is a very good idea to create a backup of the memory in your gps. Here is a link for that procedure.

http://www.tomtomforums.com/general-tomtom-discussion/17864-how-backup-contents-your-unit-computer.html

 

Also never lose you activation code. You may have to use it again if something gets messed up with your account information. TomTom will not issue you another one if you lose it.  So put it in a safe place.

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28 comments

  • jdlove Author

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    Master Explorer
    Replies: 4

    2 October 2011, 04:45

    Here is exactly what it says:

     

    The activation code you entered is valid but the associated product doesn't work with your device type or with the version of the application you have installed on it.  Please install the latest version of the device application by clicking "Update my device" in the main menu.  Then enter your activation code again.

  • Traylaw Answer

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    Elite Voyager
    Replies: 3675

    2 October 2011, 05:43

    You are going to have to contact customer service. They will have you do a few tasks with the gps but they will finally just manually set your account up for lifetime map updates on your gps.

    866 486 6866 Monday - Friday: 7:00 a.m. to 11:00 p.m. EST
    Saturday: 9:00 a.m. to 8:00 p.m. EST

    

    But before you do any updates it is a very good idea to create a backup of the memory in your gps. Here is a link for that procedure.

    http://www.tomtomforums.com/general-tomtom-discussion/17864-how-backup-contents-your-unit-computer.html

     

    Also never lose you activation code. You may have to use it again if something gets messed up with your account information. TomTom will not issue you another one if you lose it.  So put it in a safe place.

  • jdlove Author

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    Master Explorer
    Replies: 4

    2 October 2011, 06:17

  • tc1
    tc1

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    Apprentice Traveler
    Replies: 1

    3 October 2011, 18:05


    jdlove wrote:

    I purchased my TomTom XL back in March or April 2011 and just today installed TomTom Home and tried to enter my activation code for Lifetime Maps.  Before I entered the code I updated everything until there were no more updates.

     

    When I tried to enter the activation code I was told the code is still valid however, it is not working because my TomTom is not up-to-date.  Well TomTom Home says it is.

     

    Here is the info when I go into the system info for the TomTom:

     

    App 9.061.576030.2, OS 567329

    Map USA, Canada, & Mexico P v845.2670

     

    Please let me know what is wrong.  Thank you!


     

  • spider362

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    Exalted Navigator
    Replies: 541

    3 October 2011, 20:08

    You're map is not up to date.

     

    You currently have version 845, the current version is 875.

     

    That might be the problem.

  • Stefan

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    Elite Voyager
    Replies: 4858
    Expert (iPhone App)

    Expert (iPhone App)

    Expert (Car navigation)

    Expert (Car navigation)

    3 October 2011, 20:44

    You can buy a upgraded map at the TomTom online shop:

     

    https://www.tomtom.com/en_us/shop/maps/

     

    Select your device from the dropdown menu, choose the map which has the same name as the installed map on the device. Click on the 'buy now' button. Follow on screen instructions to complete the purchase.

     

    Its also possible to buy a mapupdate subscription to receive 4 new maps a year (this is valid for a year). Go to the following website if you wish to buy the mapupdate service:

     

    http://www.tomtom.com/products/maps/index.php?Lid=4

     

    On the image at the top of the website there are two 'buttons', it has the title 'The world is constantly changing'. Click on the 'Update your map' image to receive a personalized offer in TomTom Home.

     

    The map will be upgraded first to the recent map (v8.75) before you are able to use the mapupdate service. The additional cost is calculated on how old the map is onto your device.

  • jdlove Author

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    Master Explorer
    Replies: 4

    18 October 2011, 19:53

    Obviously if I have Lifetime Maps I shouldn't have to buy maps.  Duh!

  • Traylaw

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    Elite Voyager
    Replies: 3675

    18 October 2011, 23:48

    You don't for the map that was orginally installed on the gps......and you have the activation code which I believe you do from your previous posts.

    Were you able to get customer service to manually set your account up for lifetime map updates?

  • jse
    jse

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    Apprentice Traveler
    Replies: 1

    21 November 2011, 05:01

    I had the same problem.  But I disconnected the device, it switched to navigation mode, then I reconnected it.  Checked for updates - none required - then went through the enter activation code again.  This time, successful.  So the solution appears to be sure to disconnect and reconnect after the software and/or map update on first setup of TomTom Home.

  • doc477

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    Apprentice Traveler
    Replies: 1

    6 December 2011, 02:08

    couldnt get my code to work tried every thing, when i did get it working couldnt believe the complicated system. took it back and bought a magellin gps easy to use. tomtom too confusing.

  • Kingair315

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    Apprentice Traveler
    Replies: 2

    7 January 2012, 18:15

     Purchased my XXL 540 - 2gb last year in about april, with Lifetime maps.... The activation code worked well.  Updated the Maps several times, got a new map the next time they came out.   THEN,  TomTom Home gave me an error, to solve it, was instructed to delete TomTom folders on my Computer.  Next time that I tried to update to new maps, it said I had to pay for them. 

    Took out my activation code to use it, and it said that it could be used only once...  Now have not been able to update to new maps of US and Canada since then...

  • Lupus1

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    Elite Voyager
    Replies: 3967

    7 January 2012, 19:11

    Hi, please call CS to get that issue solved. You may have to provide some proof that the device and the code are yours. Regards Lars.
  • jdlove Author

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    Master Explorer
    Replies: 4

    15 January 2012, 19:22

  • jim2148

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    Apprentice Traveler
    Replies: 1

    29 April 2012, 17:12

    This is probably a dumb question, but where do I find my "lifetime maps activation code?"  I bought an XXL 550T "Lifetime Traffic Edition" (U.S., Canada & Mexico), but when I log on, TomTom says I have to pay to update my maps.  Any suggestions?

     

    jim2148

  • spider362

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    Exalted Navigator
    Replies: 541

    29 April 2012, 19:45

    Sorry, but that model does not have lifetime maps. If it did there would be a "M" in the model number. Your XXL550T is lifetime "traffic" only.

  • Jason75

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    Outstanding Wayfarer
    Replies: 55

    7 May 2012, 19:36

    The real problem is that all TomTom tells the buying consumer is "lifetime maps and traffic edition" on the outside of the box. He or she does not get to open the box until after the puirchase. I am the owner of two of the TM edition XXL's. I have their original boxes. But after a year I do not have the code card. It is deceptive to sell a unit advertised with "lifetime maps" and then force a consumer to pay for a map update in order to be eligible to download lifetime map updates. The update should be tied to the unit's serial number, not a code card which can be misplaced or accidentally thrown away. Just another opportunity to sell TomTom's vastly overpriced maps.

  • Lupus1

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    Elite Voyager
    Replies: 3967

    7 May 2012, 19:42

    Hi,

    I can assure you that for newer devices there's no code on that card any more as the lifetime map updates are indeed linked to the serial number. Still it is worth keeping this card especially as it says in bold letters DO NOT DISCARD!!!. Therefore you should automatically keep that card and you shouldn't need to pay for any map for those devices. Sometimes CS also accepted a picture of the box saying that it is a lifetime map device to activate the service. I recommend making several pictures of the box including the sticky with "lifetime maps and traffic", including the serial number printed on the box and a picture of the device showing the serial number. That way you should also be able to reactivate the lifetime maps.


    Regards
    Lars.
  • bobndani

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    Apprentice Traveler
    Replies: 1

    23 June 2012, 22:23

    Maybe I should have listened to the salesman at BestBuy who said I should get a Garmin rather than TomTom.  This seems to be a stupid, never problem indicating this process was never tested. 

  • dhn
    dhn

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    Exalted Vanguard
    Replies: 14192
    Expert (Car navigation)

    Expert (Car navigation)

    23 June 2012, 23:33

    Read message 3 in this thread regarding the CS number to call to activate the lifetime maps functionality on your device.


     


    well...... don't bother, it's 866-486-6866.

  • mvirani

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    Apprentice Traveler
    Replies: 1

    10 November 2012, 22:14

    Thanks and I will call customer service.  

  • hobe

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    Neophyte Traveler
    Replies: 3

    16 January 2013, 03:10

    I got my new TomTom VIA220 yesterday. All good with the device but have a problem with the received Lifetime Maps activation code:

     

    The activation code you have entered cannot be used due to incompatibility with the installed application version.
     
    The website recognize my device as TomTom Start 20. I'm not able to select VIA220 from the drop down menu, this model is missing. Is it the cause or the installed application version? If the latter, how can I update that?
  • Traylaw

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    Elite Voyager
    Replies: 3675

    16 January 2013, 03:37

    Which application did you install. For your model it needs to be MyTomTom. It is available from this link.


     


    https://www.tomtom.com/en_us/mytomtom/getstarted/

  • hobe

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    Neophyte Traveler
    Replies: 3

    16 January 2013, 03:54

    Already installed.

    I called CS and looks like my company blocks the connection, need to try later on from my home PC.

  • Traylaw

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    Elite Voyager
    Replies: 3675

    16 January 2013, 04:22

    D__n office computer police! Glad you were able to sort this out. :smileyhappy: Thanks for replying back.

  • hobe

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    Neophyte Traveler
    Replies: 3

    16 January 2013, 06:10

    All done, works fine from my home PC :smileyvery-happy:

    How do I know if it's really activated?

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