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Question: laptop wont detect device, TomTom one XL


stelarge Author

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Apprentice Traveler
Replies: 0

16 March 2011, 12:45

I have a TomTom one XL for abt 2 yrs now, butr not used for last year and had been sat in the glovebox.

I have just tried to connect to my laptop to see if i need to update the software before I sell it. but it wont detect the device on the laptop. tried a reset using the small hole on the bottom. tried connecting with the memory card in and out of the device. 

it just turns on, does a jingle then shows a pic of a connected device with an X for a few moments then the X goes, and just leaves a pic on the screen of the device with the words tomtom one xl in the top right corner 

What am I missing, I dont want to update maps just make sure the software is upto date

any ideas

Thankyou in advance

Ste

  • brouvery

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    Outstanding Explorer
    Replies: 56

    17 March 2011, 02:58

    Do you have the device showing as a drive in windows explorer ?

    Do you have TT home 2 installed on your computer ?

     

    Those information might help

     

    Benoit

  • MarkPowell

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    Apprentice Traveler
    Replies: 2

    30 May 2011, 12:41

    Mine is same. Have latest software from TOM TOM site. When i connect my TOM TOM One it says please wait and then stops with a pic of the sat nav connected to a cable.

    It shows up on the Computer as Drive E. Running Windows 7 on Lap top.

    says it should upload updates automatically but just does nowt.

    Device works ok other than that but hasnt been updated due to this in 4 years!!

    Help!

  • dazza24

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    Supreme Pioneer
    Replies: 1428

    30 May 2011, 14:39

    hi mark the latest tomtom software is mytomtom,this is not compatible with your device make sure you have home 2 installed heres a link

    http://uk.support.tomtom.com/app/answers/detail/a_id/7448/kw/download%20home

  • MarkPowell

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    Apprentice Traveler
    Replies: 2

    5 June 2011, 15:31

    thanks, it worked....legend. i'm back up and running....tomtom one needs this software not the new one on the system.....

  • sallor225

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    Exalted Voyager
    Replies: 2205
    Expert (Car navigation)

    Expert (Car navigation)

    6 June 2011, 04:11

    Stelarge: Glove box is not good home for TomTom. Too hot; too cold. Is it charged?

  • somebody

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    Apprentice Traveler
    Replies: 1

    27 July 2011, 04:58

    worked for me too.  so much for following the instructions on their main page - it just says to download the mytomtom, and it will do an auto detect.

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