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Question: Finding my specific model by serial number?


jcr
jcr Author

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Apprentice Traveler
Replies: 0

5 April 2011, 03:24

I have a TomTom XL, but am uncertain which XL. The question "Which TomTom do I have?" asks for the first two characters of my serial number. I would greatly appreciate some documentation on the format of the serial number, since whatever I put in returns "The number you entered is not a valid TomTom serial number. Check the serial number on your device and enter it again." Thanks in advance.
  • TinaC

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    Retired Employee
    Replies: 7

    5 April 2011, 03:33

    well if you look at the bottom of your unit you will see c_no: the next two letters identifies the model.

     

    what are those two letters?

  • louisatomtom

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    Apprentice Traveler
    Replies: 2

    5 April 2011, 04:50

    Had similar problem with new VIA 180.The number is on a sticker, under the plug-in aea, in the tinsiest tiny writing. I have now written the number is bigger writing, and stuck in onto the front, but I will say that the nstill cvery confusing site, seems to know what my numbers are, just by being plugged in. I do think the serial number ciuld be in much bigger print in a much more oibvious place on the machine. Lu

  • h2osxx

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    Neophyte Traveler
    Replies: 3

    31 July 2011, 06:08

    I have an XL TomTom, 2 mos. old, can't find modell number anywhere, how crazy is this?  Please advise.....

  • jbourne

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    Outstanding Explorer
    Replies: 16

    16 November 2011, 05:18


    TinaC wrote:

    well if you look at the bottom of your unit you will see c_no: the next two letters identifies the model.

     

    what are those two letters?


    I had a TomTom GO 2535 TM WTE whose serial number started with SM.

     

    It was replaced under RMA, but they sent me a device with serial number starting with SN.  This device does not take advantage of my RDS traffic receiver and has only the USA_Canada_Mexico map, not the European one as well like the 2535 TM WTE.

     

    Any idea where I can find out what model number the SN is?

  • Traylaw

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    Elite Voyager
    Replies: 3675

    16 November 2011, 06:28

    You can use this link and enter the first two letters of your serial number to find the model.

    http://us.support.tomtom.com/app/answers/detail/a_id/9521/kw/model%20numer

     

    But you need to call them up because the model you have now has 4gb of memory and

    the model you sent them has 8Gb.

  • jbourne

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    Outstanding Explorer
    Replies: 16

    16 November 2011, 07:13


    Traylaw wrote:

    You can use this link and enter the first two letters of your serial number to find the model.

    http://us.support.tomtom.com/app/answers/detail/a_id/9521/kw/model%20numer

     

    But you need to call them up because the model you have now has 4gb of memory and

    the model you sent them has 8Gb.


    Thanks for the link!  

    I've already contacted TomTom Support to let them know about their gaffe; I haven't checked the capacity of my device via MyTomTom yet but the packing slip said this was an 8GB model; serial number says 4GB though as you mentioned.  Thanks for the help :P

  • herbertbatson

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    Apprentice Traveler
    Replies: 1

    1 April 2013, 06:48

    I just read that someone was trying to identify their tom tom model # by locating their serial # on the device and entering it in a model# identification screen.  They couldn't find the product serial# because it was not in the place the instructions said it was and besides that it was hidden underneath the plugin adapter piece.   Then he said the first two numbers were not accepted.


    The reality of the problem is that the serial # is so small and the instructions so vague that you miss the instructions telling you to enter the first two CHARACTERS of the serial number but they were so small you missed the fact that they were characters.  this caused me better than an hour to remedy because my serial# was so small that I didn't see that the first two CHARACTERS were a BO instead of an 80 !!!!!!!!!!!!!!!!!    Amen to this problem brother and may the technical writers find an answer to this problem  SOON!!!!!!!!! 


     


    I just resd someone wa trying to identify their model # by locatui

  • Tierra

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    Apprentice Traveler
    Replies: 1

    6 July 2013, 15:50

    my c_no  is GT, but doesnt pop up what model i am online...

    help?

  • dhn
    dhn

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    Exalted Vanguard
    Replies: 14160
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    6 July 2013, 17:30

    If the device serial number starts with GT, that model = Start 40 / Start 45 - 2GB

  • go2aziz

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    Apprentice Traveler
    Replies: 1

    27 July 2013, 16:10

    hii am foacing difficulty in buying map my tomtom device is A15510A01828 (0) (34.5) i want to know the model of my tomtom 

  • dhn
    dhn

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    Expert (Car navigation)

    27 July 2013, 16:18

    Think you are seeing AI not A1.


     


    AI=Via 120 / Via 160 - 4GB

  • JohnHay59

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    Neophyte Traveler
    Replies: 3

    7 December 2014, 12:37

    All very well, but unfortunately my sticker has fallen off and been lost as my Tom Tom XL is quite old, and Tom Tom XL itself does not appear in the model listing? HELP?. I have a current subscription to Australian Maps and want to find out can I get NZ maps (about to Holiday there) or do I need to buy them?

  • dhn
    dhn

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    7 December 2014, 12:41

    If your device never had NZ maps then I suspect you would need to purchase a Kiwi map using Home's Purchase maps link.

  • JohnHay59

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    Neophyte Traveler
    Replies: 3

    8 December 2014, 09:39

    Thanks but my bigger question is "All very well, but unfortunately my sticker has fallen off and been lost as my Tom Tom XL is quite old, and Tom Tom XL itself does not appear in the model listing? HELP?. " which I need to buy maps?

  • MikkoKMikkoK

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    8 December 2014, 17:31

    Hi John,

    Welcome to the forum!

    I can see your serial number on your TomTom account and I'll PM it to you.

    Cheers, Mikko
    Help others identify useful content: - Did someone answer your question? Click Mark as Solution - Did someone post something helpful? Click the kudos button - Need help with your TomTom device? Add details about the TomTom device to your post: Device name, Application- and Map version.
  • JohnHay59

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    Neophyte Traveler
    Replies: 3

    9 December 2014, 10:59

    Got it - thankyou so much

    Regards

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