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Question: Does the Tom Tom XL350 have free map updates


erh320 Author

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New Traveler
Replies: 0

22 April 2011, 19:17

I was getting ready to buy a Tom Tom xl350 and I am not sure if it has free mapupdates or not, online it had this,

  • Lifetime Traffic & Map Updates*
    Enjoy a lifetime of easy driving with two great features from TomTom. Lifetime Map Updates guarantees you receive four new editions of your TomTom map each year to ensure that you are always navigating with the industrys most up-to-date map. And, Lifetime Traffic Updates automatically sends real-time updates to your TomTom, so you can steer clear of traffic delays and take the fastest route possible to your destination. *Applies to maps of US, Canada & Mexico only. You receive non-transferable traffic data and up to four non-transferable map data updates per year until the products useful life expires or TomTom no longer receives map or traffic updates from its suppliers, whichever is shorter. Details and terms at www.tomtom.com/legal. Lifetime Traffic updates are available in the US and Canada only.But when I checked the Tom Tom website it doesn't seem to say the same thing, so what is it, lol, free or not free?

    Woody

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    • Najib

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      Retired Employee
      Replies: 300

      5 May 2011, 11:04

      Hi erh320,

      Occasionally the website may be set not on the US version (and instead UK). As this is a USA offer only it may have not appeared.

      Indeed the device does offer this feature as it is listed also here: http://www.tomtom.com/en_us/products/car-navigation/xl-350-series/#tab:benefits

      - Najib
    • trowe

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      Apprentice Traveler
      Replies: 1

      26 July 2012, 18:47

      I just bought a TOM TOM XL 350 because of the lifetime maps edition.   I am not finding this on the tomtom website.

      I was relieved when I heard the staff member,- Najib stated ...

      Indeed the device does offer this feature as it is listed also here: http://www.tomtom.com/en_us/products/car-navigation/xl-350-series/#tab:benefits

      Now the site this links to no longer exist and I am very concerned?.  Will I receive the Lifetime Map Updates that are advertised on the box, or do I return the Tom Tom and move to another GPS company?  I will wait to hear.  Thank you.  TRowe
    • Predtor_XL350TM

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      Renowned Wayfarer
      Replies: 105

      31 July 2012, 07:59

      Every promotioned device comes with a "CODE" printed on carton inside the packaging box  (like software licenced) this code has to be keyed in on the "activation code" button  on TOMTOM HOME 2 pc software, where device serial number will be married to tomtom updated system. like this, every 3 months will receive notification new map is available to download..
    • scorpio58first_un42

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      Neophyte Traveler
      Replies: 3

      20 May 2016, 18:03

      I have an older XL350 with lifetime maps, (love it!) and i've never had a problem with updating my maps. Well i do have to format in order to make room for the complete map now, but that's not a problem really.

      Yes, i see this is an old post, but for any future concerns the U.S. number is below. If anyone needs other contact information just scroll to the bottom of Tom Toms site and click on : Contact

      Phone us

      United States 866-486-6866

      Monday - Friday: 9:00 a.m. to 8:00 p.m. EDT
      Saturday: 10:00 a.m. to 6:00 p.m. EDT

      Happy travels!!
      lovestoGO

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