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Solved: Cannot restore from backup


jilly Author

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Neophyte Traveler
Replies: 2

12 March 2012, 04:20

I have just found my TomTom which was lost for 2 years,  Plugged into computer and did a backup then computer searched for latest updates but gave me an error message: 

ERROR: HomeBase/IO: Error writing file: F: tgo.bif

@ .portablecfile.cpp(1953)

Tomtom says it now has no maps so I went to do a restore from backup: failed with error message

ERROR: DesktopLib/FileCopy/Error: An error occurred. Unable to create the files required to copy this item to your computer.
@ .controllerFileCopyThread.cpp(161)
An error occurred while reading this file: "C:UsersJillDocumentsTomTomHOMEBackupONE XLBackup01InternalMemoryartcars-default.bmp"
An error occurred while writing to this file: "F:artcars-default.bmp"
The file or directory is corrupted and unreadable.

in .controllerFileCopyThread.cpp:161
Stack:
0. chrome://tthome/content/ui/bindings/commit.js:82
                    error(textOrException);
1. chrome://tthome/content/ui/bindings/ttwizard.xml:1061
                                        this._commitFailed(i, commitPage);
2. chrome://tthome/content/logic/util.js:80
                return func.apply(obj, arguments);
3. chrome://tthome/content/logic/dllUtils.js:77
            this._errorCallback(e);
4. chrome://tthome/content/logic/dllUtils.js:69
            this._errorFatal(error);

 

Now nothing works.  Please help.

Marked as answer: jilly on 13 March 2012, 00:23

I switched it on this morning and the map loaded - so now in working order.  Many thanks.

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  • Zsolt

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    12 March 2012, 08:51

    Maybe the filesystem was damaged before you've done a backup, and now can't copy that .bmp file. Just try to update it again, and copy the map from your backup to the device (under Manage my ONE in HOME).
    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***
  • jilly Author

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    Neophyte Traveler
    Replies: 2

    12 March 2012, 12:37

    When I clicked on Manage my One XL it started to load but then gave the following message:

    ERROR: DesktopLib/DeviceItemScan/Error: Error during scanning for navigation items HomeBase/IO: Error reading file: F:artcars-default.bmp

    @ .portablecfile.cpp(1944)

    00000570.

    @ .frameworkDeviceItemScannerThread.cpp(74)

     

    in .frameworkDeviceItemScannerThread.cpp:74

    Stack:

    0. function errorAbortTask   chrome://tthome/content/logic/ttTask.js:510

            error(e);

    1. chrome://tthome/content/logic/dllUtils.js:77

                this._errorCallback(e);

    2. chrome://tthome/content/logic/dllUtils.js:69

                this._errorFatal(error);

    so I still have no maps.

    What else can I try please?

     

  • Zsolt

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    12 March 2012, 12:59

    As long as you have the backup: Try to format the device, then try to update, and we will see what happens.
    I am NOT a TomTom employee, just a user like others. Report map errors at: http://www.tomtom.com/mapshare/tools/# ***One can report temporary road closures too via the MSR Tool now***
  • jilly Answer

    You can see here how much reputation jilly has received from other members.

    Neophyte Traveler
    Replies: 2

    13 March 2012, 00:23

    I switched it on this morning and the map loaded - so now in working order.  Many thanks.

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