Question: Where has my money gone?

order issue, renewal,

laceprinz Author

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New Traveler
Replies: 0

13 February 2017, 20:49

I have been prompted to renew my traffic cams subscription as I'm told it has expired. This is surprising as I renewed 30.07.2016. Nevertheless I renewed today and after three attempts being told 'unable to process order' via paypal, I finally did the update paying by mt debit card. Then I checked my order record and found that I had been charged three times for the updates this year!! Moreover, My account showed that I had been charged twice for the same order last year! All this and I find that my speed camera updates seem to be French ones!! Not very good Tom Tom, being charged five times after being misled that my subscription had expired in only 7 months! Can I have a refund of the money please?'.
  • dhn

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    Paragon Vanguard
    Replies: 27053

    13 February 2017, 21:57

    This is a user forum. You'll need to call support to deal with the problem:

    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • NikhileshNikhilesh Modbreak

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    Replies: 147

    16 February 2017, 17:42

    Hello laceprinz,

    Welcome to the Community :)

    I have sent you an e-mail with troubleshooting steps and information about your recent orders.

    Hope it helps!

    Should you have further questions on this please revert back on the same incident so I can help you better.

    If you're satisfied that your question has been answered, please mark this topic as solved.

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