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Solved: Unsubscribe button

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button, unsubscribe, tomtom community,

orionjb2001 Author

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Outstanding Explorer
Replies: 22

22 April 2017, 11:30

Hi,

The unsubscribe button does not seem to work. I click on unsubscribe for a specific forum I have subscribed to and it will not unsubscribe and I continue to get email alerts. Do I have to tag these emails as junk because your system is not stopping them??
Marked as answer: VikramK on 8 May 2017, 10:20

Hi orion

Just an update on this. The 'Unsubscribe' button has now been fixed.

Regards
Vikram

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  • dhn

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    Paragon Vanguard
    Replies: 26736

    22 April 2017, 12:12

    Let me get the attention of a Tomtom contact about it but it may be Monday before the problem can be dealt with.
  • orion_jb2001

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    Replies: 13

    22 April 2017, 20:47

  • VikramKVikramK

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    24 April 2017, 15:55

    Hi orion_jb2001

    Could you please visit the below link where you will see the topics that you are subscribed to:

    https://en.discussions.tomtom.com/favorite/overview

    If yes, then you can open the topic and unsubscribe yourself.

    Hope this helps..

    Regards
    Vikram
    Has my post answered your query, then please mark it as answered so others can benefit.
  • orion_jb2001

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    Outstanding Explorer
    Replies: 13

    24 April 2017, 16:31

    I have actually subscribed to a forum, the go600+ etc, I see everyone of the new posts. The unscribe button is there, but when you click on it, it does a few internet type things but that button does not then change to subscribe option, so you have not unsubscribed and are still subscribed.
  • VikramKVikramK

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    24 April 2017, 17:59

    Hi orion_jb2001

    I have reported this issue now, I can confirm this after I tested it on my side.

    I will post back as soon as I have any updates. Please bear with us while we look into the situation.

    Thanks
    Vikram
    Has my post answered your query, then please mark it as answered so others can benefit.
  • orion_jb2001

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    26 April 2017, 21:47

  • VikramKVikramK Answer

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    8 May 2017, 10:20

    Hi orion

    Just an update on this. The 'Unsubscribe' button has now been fixed.

    Regards
    Vikram
    Has my post answered your query, then please mark it as answered so others can benefit.
  • getlost

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    Apprentice Traveler
    Replies: 1

    13 September 2017, 12:46

    NO IT IS NOT FIXED. You get directed to some idiotic discussion of cookies and no way to unsubscribe. Places that misdirect you that hinder getting rid of unwanted email are highly annoying and I usually determine NEVER to do business with such a firm.
  • dhn Modbreak

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    Paragon Vanguard
    Replies: 26736

    13 September 2017, 16:03

    Call support to assist:

    United States
    877-757-7137
    Monday - Friday: 9:00 a.m. to 8:00 p.m. EST

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