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Display toggles between north map and home on its own while driving

Tags:
map view, VIO, toggles,

jeankes Author

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Neophyte Traveler
Replies: 3

29 August 2017, 21:27

My vio toggles the display on its own while driving, a lot.

between the direction i'm driving in, map view (north up), and even switches back to the "home" screen sometimes for no reason. As if someone touches the display while driving...

Could this be due to the vibrations of the bike? I'm starting to think my unit is faulty....

Anyone else experiencing this?
  • MikkoKMikkoK

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    30 August 2017, 11:27

    Hi Jean,

    Welcome to the Community!

    I'd recommend you to reset your VIO as instructed in the video below. Also make sure the screen is clean.
    https://www.youtube.com/watch?v=BxRrgmVYMPY&list=PLPhJJNjQoAH-OdTkaE09y9nZxsfh59cm-&index=37


    Cheers, Mikko
    Help others identify useful content: - Did someone answer your question? Click Mark as Solution - Did someone post something helpful? Click the kudos button - Need help with your TomTom device? Add details about the TomTom device to your post: Device name, Application- and Map version. Check our support videos at tomtom.com/videosupport
  • jeankes Author

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    Neophyte Traveler
    Replies: 3

    31 August 2017, 22:57

    Thanks Mikko,

    I tried resetting the device and cleaning the screen as you said.
    It improved the situation somewhat; the last drive the device only changed out of itself twice.
    before that it changed literally every 25 seconds.

    I'll monitor how it behaves the next few days, but i don't have the impression resetting the device fixed the problem :/

    thanks!

    J
  • jeankes Author

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    Replies: 3

    1 September 2017, 08:16

    Update;

    nothing changed; the device switches around like crazy again.... :(
    even when i'm not driving.

    i've tried with and without the rubber protection cover, tried resetting it again, nothing helps.....

    should i start an RMA procedure?
  • MikkoKMikkoK

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    1 September 2017, 09:47

    Hi Jean,

    I'm sorry hear the issue persists!

    Please, contact Customer Service for further assistance. They'll be able to get to the bottom of this and assist you accordingly.

    Cheers, Mikko
    Help others identify useful content: - Did someone answer your question? Click Mark as Solution - Did someone post something helpful? Click the kudos button - Need help with your TomTom device? Add details about the TomTom device to your post: Device name, Application- and Map version. Check our support videos at tomtom.com/videosupport
  • jeankes Author

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    1 September 2017, 09:59

    Will do, Thanks Mikko!
  • curriviry Modbreak

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    Replies: 1

    10 October 2017, 11:22

    My VIO does the same thing! Did you fix it?

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