Solved

GO 5200 traffic via build in SIM card not working


My tomtom doesn’t pick up any traffic information trough build in SIM card. Showing GPRS as disconnected. I try everything including hard restart. I purchased this model because of this function. I travel a lot, and now when traffic not working from a week time, my device is useless for me.
I contacted customer service and they said that I have to wait. Not to helpful.
I heard that the archaic 2G GPRS system which live traffic based on was disconnected. And now only option is getting tomtom service trough smartphone. That used my phone data and drains smartphone battery. If tomtom can’t provide this service via build in SIM card anymore I want return device and have my money back. Or replace for upgrading working device. If this is true, why tomtom still selling this models?
Anyone else have this problem?
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Best answer by BrianE 3 November 2018, 23:00

Robertadam wrote:


l was desperate. Considering to give up tomtom and tomorrow purchase Garmin.


Don't do it - you will be very disappointed!

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12 replies

Userlevel 6
I have a GO 6200 and that is definitely working with live traffic, so your device should also work here in the UK at least. I presume you have logged in to your TomTom account?
Userlevel 7
@Robertadam

Unless you are actually in US or Australia then the 2G network should still be functioning, the other alternative is to perform a factory reset and re-sync your device using MyDrive.

See page 124 of the manual http://download.tomtom.com/open/manuals/gox20x/refman/TomTom-GO-EU-RG-en-gb.pdf
Thanks. That’s actually works. Rest to factory settings and setup all over again helps. I did that before and there was no result. But I did try again after your suggestion and that’s solve the problem out. I wonder why the customer service doesn’t ask me to do this. I’m from UK They told me that issue is with GPRS signal, not my device. And I believe that since I did reset to factory settings once before. And when I told about that to lovely lady on the phone, she said that I don’t need to doo this...
Thanks for help.

l was desperate. Considering to give up tomtom and tomorrow purchase Garmin.
Userlevel 6
Robertadam wrote:


l was desperate. Considering to give up tomtom and tomorrow purchase Garmin.


Don't do it - you will be very disappointed!
I’m having exactly the same issue - have been for around 2months

Furious with tomTom. A few calls to them, keep saying “we’ve made changes” and still nothing.

The only way I can get services on my 6200 is to Bluetooth to my phone.

Help me! 😞
Userlevel 7
Badge +3
Hi @CrunchyBennett

I wanted to know if the GPRS status on your device shows connected?

You should find this under- Menu- System- About- (Scroll down)- GPRS Status.

Thanks
Vikram
Userlevel 7
Badge +2
Hi
@CrunchyBennett

Is the problem out on the Road or at Home ???

If your at Home and your device is connected to your Home Wi-Fi
The Wi-Fi when connected it will take priority over GPRS SIM

Try moving out of the Range of your Wi-Fi
Or
Logout of your Wi-Fi....
Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on your Connected Wi-Fi
Tap (Modify) Icon
Tap (Finish) Icon
To verify the Wi-Fi is OFF Tap 4Dot (.... Menu) screen top right Wi-Fi logo with an 'X'


To Reconnect to Wi-Fi....
Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on your chosen Wi-F
Enter your Wi-Fi Password
Tap Done
Tap Connect

ATB YFM
VikramK wrote:

Hi @CrunchyBennett

I wanted to know if the GPRS status on your device shows connected?

You should find this under- Menu- System- About- (Scroll down)- GPRS Status.

Thanks
Vikram




It just shows disconnected, and never changes. Regardless if connect to bluetooth/mobile or not.
YamFazMan wrote:

Hi
@CrunchyBennett

Is the problem out on the Road or at Home ???

If your at Home and your device is connected to your Home Wi-Fi
The Wi-Fi when connected it will take priority over GPRS SIM

Try moving out of the Range of your Wi-FiOr
Logout of your Wi-Fi....
Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on your Connected Wi-Fi
Tap (Modify) Icon
Tap (Finish) Icon
To verify the Wi-Fi is OFF Tap 4Dot (.... Menu) screen top right Wi-Fi logo with an 'X'


To Reconnect to Wi-Fi....
Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on your chosen Wi-F
Enter your Wi-Fi Password
Tap Done
Tap Connect

ATB YFM




Hi YamFamMan,

When on WiFi or Bluetooth traffic etc works fine. TomTom had me do this, but it's irrelevant as it's when I am on the road, disconnected from Bluetooth on phone and wifi
Userlevel 7
Badge +3
Hi @CrunchyBennett

Thanks for the detailed information you provided.

The disconnected GPRS status is an issue which is currently being investigated by our team.

I was also reviewing your case which is open with the customer service. I see that they tried to change some SIM setting on the server for your device. This method has worked in some cases to resolve similar issues for certain customers. Unfortunately it did not work out for you.

I will log your case to the ticket which is under investigation at the moment.

Apologies for the inconvenience caused. 😞

-Vikram
VikramK wrote:

Hi @CrunchyBennett

Thanks for the detailed information you provided.

The disconnected GPRS status is an issue which is currently being investigated by our team.

I was also reviewing your case which is open with the customer service. I see that they tried to change some SIM setting on the server for your device. This method has worked in some cases to resolve similar issues for certain customers. Unfortunately it did not work out for you.

I will log your case to the ticket which is under investigation at the moment.

Apologies for the inconvenience caused. 😞

-Vikram



Thank you,

Please keep me informed
I have the same problem. Satnav cannot establish gprs connection. All day. Only via wifi. ? 2 months only problems. TOMTOM What's happening???? GO6250

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