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GO 500 Traffic service not working

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GO 500, Traffic, Not working, Services, Connected,

Ric5238 Author

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New Traveler
Replies: 0

8 December 2016, 09:57

What's happening to live traffic . I have reset and updated go500 . Ty says it connected and active but still not working . What's going on tom tom
  • dhn

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    Paragon Vanguard
    Replies: 26105

    8 December 2016, 11:23

    Check with support:

    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • arichard

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    Supreme Navigator
    Replies: 281

    8 December 2016, 14:52

    The only reason I invested in my Go 6100 was because of live traffic. It seems to be not working a significant amount of times often with TomTom saying something like "there has been an outage". I would like TomTom to admit and publish when and what percentage of time this occurs rather than sending paying customers round the usual smokescreen loops (reset, or are you logged in etc.)
    "There's got to be a better way"
  • Manjit

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    Legendary Explorer
    Replies: 9

    23 February 2017, 19:31

    Agreed my GO 510 is down again since Monday 200217, this has happened so many times in the past but this time round is the worst. :(

    I've wasted nearly more than 5 hours today trying to get it working again and its still unable to work. Did everything like updating of software and hard reset of the device yet it is still not functioning.
  • MikkoKMikkoK

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    24 February 2017, 10:29

    Hi Manjit,

    I'm sorry to hear of your issue with TomTom Traffic!

    This is a current issue we're investigating with high priority. This issue is also discussed, e.g. here.

    Cheers, Mikko

    Update: See my comment below regarding TomTom Traffic in Australia and the region.
    Help others identify useful content: - Did someone answer your question? Click Mark as Solution - Did someone post something helpful? Click the kudos button - Need help with your TomTom device? Add details about the TomTom device to your post: Device name, Application- and Map version. Check our support videos at tomtom.com/videosupport
  • brendona

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    Apprentice Traveler
    Replies: 1

    25 February 2017, 02:18

    I have the same problem with my go 5200.please help fix
  • dhn

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    Paragon Vanguard
    Replies: 26105

    25 February 2017, 13:24

    You'll need to call support:

    Australia
    1300 135 604
    Monday-Friday:9:00 am to 5:30 pm AEST
  • MikkoKMikkoK

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    27 February 2017, 15:39

    Hi all,

    Thanks for your feedback regarding this issue!

    As you can see here we've received quite some similar reports from customers in Australia and the region. We've been working hard to find a solution to this and I'm happy to tell you that a solution has been found :D

    Should you still experience connectivity issues with TomTom Traffic you're likely suffering from a different issue. In that case, please see this FAQ [support FAQ – TomTom Traffic/LIVE services not working]. Please note, that factory resetting your device will delete your personal information, e.g. My Places and destination prediction data. You can save and restore My Places with MyDrive.

    Should that not help you solve your issue, please contact Customer Service and provide them with the information mentioned in the end of the FAQ. With that information they'll be able to investigate your issue further.

    We're very sorry for the inconvenience this has caused you!

    Cheers, Mikko.
    Help others identify useful content: - Did someone answer your question? Click Mark as Solution - Did someone post something helpful? Click the kudos button - Need help with your TomTom device? Add details about the TomTom device to your post: Device name, Application- and Map version. Check our support videos at tomtom.com/videosupport
  • beechnut

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    Outstanding Explorer
    Replies: 18

    20 March 2017, 13:44

    Am relieved to hear that TomTom are investigating the problems with Traffic.

    I have the same problem as Gemma in this lengthy discussion

    https://en.discussions.tomtom.com/go-5xxx-6xxx-series-go-4xx-6xx-series-go-via-and-start-4x-6x-series-mydrive-connect-176/please-help-my-go-5000-will-not-connect-to-traffic-info-977728

    My Go5100 spasmodically connects to Live Traffic in the UK then drops out altogether, despite data and services being shared under Information and Privacy, GPRS showing as Connected, Traffic (Speed cameras and My Drive) Activated and full power.

    From the look of problems other have been having TomTom have been aware of this for some considerable time.
    Any clues as to when a software update will be issued to fix this problem?
  • MikkoKMikkoK

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    20 March 2017, 17:07

    Hi beechnut,

    The issues you mention are not related to the one discussed here. The issue with some Australian devices has already been solved. Also the topic you link to is a year old and that particular issue has been solved long ago.

    There might be problems with Traffic connections due to various reasons. I'd first recommend to check this FAQ [support FAQ – TomTom Traffic/LIVE services not working]. Please note, that factory resetting your device will delete your personal information, e.g. My Places and destination prediction data. You can save and restore My Places with MyDrive.

    Should that not help you solve your issue, please contact Customer Service and provide them with the information mentioned in the end of the FAQ. With that information they'll be able to investigate your issue further. You can also start a new topic about your issue so that we can help you better and others with a similar issue may find help easier.

    Cheers, Mikko
    Help others identify useful content: - Did someone answer your question? Click Mark as Solution - Did someone post something helpful? Click the kudos button - Need help with your TomTom device? Add details about the TomTom device to your post: Device name, Application- and Map version. Check our support videos at tomtom.com/videosupport
  • beechnut

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    Outstanding Explorer
    Replies: 18

    20 March 2017, 18:09

    Thanks Mikko, have already checked through the FAQ and everything is activated and connected as it should be, but Live Traffic is not working consistently or reliably.
    Have a busy few days ahead but will try phoning CS when I have time.
  • beechnut

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    Outstanding Explorer
    Replies: 18

    22 March 2017, 18:25

    Have contacted Customer Services, worth the wait, all now fixed by them tweaking settings their end.

    Great relief :$
  • MikkoKMikkoK

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    23 March 2017, 11:53

    Hi beechnut,

    I'm happy to hear you got it sorted! :D

    Please, post back here if you have any further questions :D

    Cheers, Mikko
    Help others identify useful content: - Did someone answer your question? Click Mark as Solution - Did someone post something helpful? Click the kudos button - Need help with your TomTom device? Add details about the TomTom device to your post: Device name, Application- and Map version. Check our support videos at tomtom.com/videosupport
  • lollo386 Modbreak

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    Apprentice Traveler
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    2 May 2017, 22:57

    Good morning, I'm from Rome - Italy, my GO 500 have the same problem: the connection with my iPhone 5S (iOS 10.3.1) via bluetooth is stable but often the service is not runnig. Sometimes the service works but accidentally the symbol with two cars near the X appears on the right of LCD.

    I have tried to:

    - reset TT GO
    - change phone (android)
    - never disconnect the power cable of the TT GO 500
    - I have already checked through the FAQ and everything is activated and connected as it should be

    but any solution solved the problem

    how can I do now?

    thanks

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