TomTom Touch cardio stops recording everything

I have a tom tom touch cardio fitness tracker, but for some strange reason its just seems to stop recording everything. it will last a week or so recording sleep, heart rate, steps etc, but will then just stop working.
We do factory reset and then everything then works again for a while but ultimately stops working again.
its connected to my Iphone and syncs up correctly, latest software version and syncs to the tom tom app correctly, even when not working, so not sure what to do with it,
Thanks for reading.

1 reply

Userlevel 7
Badge +2
At this point I would suggest calling Customer Support to see what they can do. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, select Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.



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