Question: Clasp on TomTom TOUCH

TomTom Touch, Clasp,

Cookers Author

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New Traveler
Replies: 0

22 April 2017, 11:11

Does anyone have problems with the clasp on their tom tom touch cardio? Mine keeps coming undone and falling off. I am now worried about losing it
  • tfarabaugh

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    Elite Vanguard
    Replies: 11388
    Expert (Multi-sport)

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    Expert (Golfer)

    Expert (Golfer)

    23 April 2017, 03:00

    Call Customer Support and ask them to send you out a new band, It should be covered under warranty. To get the number for Customer Support, go to tomtom.com/support, choose Contact at the bottom, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • lielied

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    Apprentice Traveler
    Replies: 1

    17 July 2017, 07:46

    Hi, Have changed from Garmin to TomTom Touch and very disappointing. Clasp comes undone. Sync doesn't work, battery lasts 4 days perhaps. And its been more than 30 days so can't return the product.
  • KarateTinTin Modbreak

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    Master Explorer
    Replies: 9

    8 September 2017, 17:17

    I have had a similar issue. The clasp can get caught on clothing and the watch will ping off.

    I actually lost mine whilst walking the dog. Was just incredibly lucky that a neighbour found it in the long grass. To stop it happening again I have added a small piece of PVC tubing (we use it at work as an insulator around cable harnesses)

    I think it is actually a design flaw and needs a second retainer.

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