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Question: Clasp on TomTom TOUCH

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TomTom Touch, Clasp,

Cookers Author

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New Traveler
Replies: 0

22 April 2017, 11:11

Does anyone have problems with the clasp on their tom tom touch cardio? Mine keeps coming undone and falling off. I am now worried about losing it
  • tfarabaugh

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    23 April 2017, 03:00

    Call Customer Support and ask them to send you out a new band, It should be covered under warranty. To get the number for Customer Support, go to http://tomtom.com/support, choose Contact at the bottom, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • lielied

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    Apprentice Traveler
    Replies: 1

    17 July 2017, 07:46

    Hi, Have changed from Garmin to TomTom Touch and very disappointing. Clasp comes undone. Sync doesn't work, battery lasts 4 days perhaps. And its been more than 30 days so can't return the product.
  • KarateTinTin

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    Outstanding Explorer
    Replies: 11

    8 September 2017, 17:17

    I have had a similar issue. The clasp can get caught on clothing and the watch will ping off.

    I actually lost mine whilst walking the dog. Was just incredibly lucky that a neighbour found it in the long grass. To stop it happening again I have added a small piece of PVC tubing (we use it at work as an insulator around cable harnesses)



    I think it is actually a design flaw and needs a second retainer.

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  • Rob17

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    Apprentice Traveler
    Replies: 1

    27 September 2017, 08:22

    Same issue here , not in a hurry to support this brand again
  • MikkoK

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    27 September 2017, 14:32

    Hi all,

    I'm sorry to hear of your problems with the straps!

    You can request a warranty replacement here (change country in the bottom of the page, if needed).

    Cheers, Mikko
    Help others identify useful content: - Did someone answer your question? Click Mark as Solution - Did someone post something helpful? Click the kudos button - Need help with your TomTom device? Add details about the TomTom device to your post: Device name, Application- and Map version. Check our support videos at tomtom.com/videosupport
  • KarateTinTin Modbreak

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    Outstanding Explorer
    Replies: 11

    6 October 2017, 13:23

    More to the point perhaps you could explain why the strap cost so much?

    The warranty will only last so long, it is like you are deliberately building in obsolescence.

    I can buy the Touch from you for £60 on Amazon:-
    https://www.amazon.co.uk/TomTom-Touch-Composition-Fitness-Tracker/dp/B01I50O3QI/ref=sr_1_2?ie=UTF8&qid=1507288377&sr=8-2&keywords=tomtom+touch+strap+large

    And the strap costs £25. That is nearly half the cost of the watch for the strap...
    It will cost less than a couple of pounds to make, and I realise you need to make profit, but this is just daylight robbery.
    I was looking to get a few different colours, but not at this price!

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