Question

Battery not holding charge!


Hello, I have the Tom Tom Fitness tracker (Body composition feature) and this last month I noticed that after being on the charger all night it only charges about 3/4 the way. And the last 2 weeks, I can't wear it a full day without it going dead. What do you think might be happening? Is my battery shot? Thanks for your help. I appreciate it!

1 reply

Userlevel 7
Badge +2
You may want to call Customer Support to ask them about it, but I would try a factory reset first in case it is just an issue in your firmware install. To do a factory reset, make sure the Connect software is running and dock the device to your computer. The Connect window will open; press the gear at the top right and select factory reset from the next screen. Follow the steps provided and when prompted to register or sign in to MySports, select sign in and use your existing account credentials. It is straightforward and should take less than 5 minutes.

To get the number for Customer Support, choose Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

I hope this helps answer your question. If so, please mark it as a solution so others can look for it if they have the same question.

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