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Voice Instructions not working

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Voice guidance, GO Mobile app, Western Europe App,

bfmaspens Author

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Apprentice Traveler
Replies: 1

28 April 2017, 14:05

Just changed to the Tomtom GO app, having used the old Western Europe app for 3 or 4 years.
I suddenly had a problem with the voice instruction only working intermittently, so, having checked everything in the app settings and iphone settings, to no avail, I downloaded the GO app.
Here, again the problem is exactly the same.
I can see on the screen, that the voice instructions are on, my volume on the iphone is up to maximum, percent voice to music (which I don't play) is at maximum.
In settings clicking on the voice 'Jane', makes her talk.
Everything was working, on a journey this morning, for the first time, then later, when I came to use the app, there were no voice instructions, despite no changes made since this morning's success.
So, what am I doing wrong, having used this app successfully fo so many years, what has changed ?
  • Grzyb

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    Neophyte Traveler
    Replies: 3

    29 April 2017, 16:06

    Hi All,

    Just recently downloaded the latest Version 1.8 & using the Europe (985.8149) Map. Everything seems to be working fine, apart from the fact that I like the OP have no sound, when the App is running & My iPhone 7 Plus is Connected to My Car via Bluetooth. Car is a Range Rover EVOQUE MY14.

    I like the OP have Voice Instructions ON, Volume on iPhone set to MAX, & % Voice to Music @ MAX as Well.

    Has it Got something to do with the Way it uses Bluetooth to Connect to the EVOQUE?

    The Only thing that I haven't got Selected in the Settings is "Run in Backround", Will that make a Difference....?

    Any Help & Advice would be appreciated.....Sorry to "highjack" the Thread, But it looks like the same issue that me & the OP have...

    If required I will Open a Separate Query....
  • Kelstern

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    Legendary Explorer
    Replies: 9

    30 April 2017, 11:57

    Same here on andoid go app. All was fine yesterday . Today saying traffic info but no directions.
  • bfmaspens Author

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    Apprentice Traveler
    Replies: 1

    30 April 2017, 13:01

    Got mine going by setting the distance units to auto, and using the default voice 'Serena', and not a downloaded voice.
    Hope this helps
  • MikkoKMikkoK

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    TomTom Employee
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    1 May 2017, 14:12

    Hi all,

    Thanks for your feedback regarding this!

    This is a known issue to which we, unfortunately, don't currently have a solution. I'd recommend you to double check that you have voice instructions enabled and try turning off Bluetooth® on your phone.

    Please, report this to Customer Service. They can gather the relevant details to help our technicians to investigate the issue further.

    Cheers, Mikko
    Help others identify useful content: - Did someone answer your question? Click Mark as Solution - Did someone post something helpful? Click the kudos button - Need help with your TomTom device? Add details about the TomTom device to your post: Device name, Application- and Map version. Check our support videos at tomtom.com/videosupport
  • Grzyb

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    Neophyte Traveler
    Replies: 3

    1 May 2017, 14:40

    MikkoK wrote:

    Hi all,

    Thanks for your feedback regarding this!

    This is a known issue to which we, unfortunately, don't currently have a solution. I'd recommend you to double check that you have voice instructions enabled and try turning off Bluetooth® on your phone.

    Please, report this to Customer Service. They can gather the relevant details to help our technicians to investigate the issue further.

    Cheers, Mikko



    Hello Mikko,

    This Morning I turned off the Bluetooth on the iPhone 7 Plus & tried the App with some of the "free" Miles that come with the App & the Voices Worked....

    To be Honest, I can't believe that a Company the size of TomTom have No Solution to using their App & Not being able to Connect to the Rest of the Car Via Bluetooth, especially now that you face a Couple of Hundred £'s in Fines & Points on Your licence if caught using your phone in the UK, without a Hands-Free Kit.......

    I have an "Old" iPhone 5s, which has a Cracked Screen, So May need to "bring" that into Service, as a standalone Map & Camera Unit.....

    I will also as suggested Contact Customer Support to see what they say....I'm willing to be a "Guinea-Pig" with the App & Bluetooth, if it helps.....
  • Hypatia

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    Apprentice Traveler
    Replies: 1

    2 May 2017, 16:39

    iPhone 6 - been using the go app for a long time with no issues. Voice directions just stopped working a few days ago. Jane speaks when I select the voice. Voice on and everything at full volume. Turned phone off and back on etc. Nothing works. I se the app has been updated (24th April) since I used it last. Any ideas?
  • Wozzack

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    Legendary Explorer
    Replies: 8

    2 May 2017, 20:38

    For me this is the single biggest issue with this app and has been outstanding for ever, until this is solved I won't be spending any money with TomTom as this issue makes using the app dangerous and risks fines and points in the UK

    These are lots of threads on this and sadly no action, amazingly Google has manage to solve this problem as Google Maps works perfectly using Bluetooth with car systems and if Google ever add speed limits and speed cameras then TomTom will be out of business.

    https://en.discussions.tomtom.com/tomtom-go-mobile-and-navigation-for-iphoneipad-29/bluetooth-or-phone-speaker-while-using-go-mobile-app-998732/index1.html#post1152472

    https://en.discussions.tomtom.com/tomtom-go-mobile-and-navigation-for-iphoneipad-29/go-mobile-voice-instructions-through-bluetooth-1011669/index1.html#post1120027

    https://en.discussions.tomtom.com/tomtom-go-mobile-and-navigation-for-iphoneipad-29/feature-request-instructions-played-via-bluetooth-1011707/index1.html#post1120025
  • jjair

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    Apprentice Traveler
    Replies: 1

    10 May 2017, 19:19

    I am using version 1.8. The voice instructions without bluetooth worked fine on the previous version. As soon as I upgraded to 1.8 the voice stopped working. The tomtom support told me to do the following in sequence which resolved the problem.
    1. Uninstall the Go app.
    2. Reboot my iPhone by holding the home and and top button at the same time.
    3. Reinstall the GO app from the App store.

    I hope that future updates to GO do not require the above sequence of steps to restore the voice function
  • murth

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    Master Traveler
    Replies: 4

    29 September 2017, 03:17

    Took my phone for a walk so it could not pair with blue tooth on the car and still no voice instructions (28 sept 2017) Really so unhappy that this app that I have paid for three years of navigation does not give verbal instructions, so unsafe.
  • AshSeag

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    Apprentice Traveler
    Replies: 1

    4 October 2017, 22:39

    I have the same issue, having changed recently from the old Western Europe App to the iPhone Go app. I now have the same voice dropping problem as the old app used to suffer, but this time deleting the app and redownloading it does not work as it did with the old app. Emailed customer services earlier today but see from this thread TomTom admitting they don't have an answer, which I have to say I find astonishing. They have Waze, Google Maps etc all breathing down their necks, and loyal customers like us are sitting here wondering why we have bothered. The voice thing is so utterly basic to the app's operation that it is unbelievable that is has dropped out. Looks like bye bye Tomtom unless Customer Services email me back with a fix.....
  • timswf

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    Neophyte Traveler
    Replies: 3

    12 October 2017, 18:03

    Same lack of voice instructions on Go Mobile app for me - that wasn't an issue on the fine old Western Europe app that no longer allows traffic subs. What a shambles.
  • kanansally Modbreak

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    Apprentice Traveler
    Replies: 1

    16 October 2017, 15:21

    I have the same problem - no voice at all on my go ap

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