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Solved: Tom Tom Go for iPhone route times are way out.

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GO Mobile for iPhone, arrival time,

Setaian Author

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9 September 2017, 09:57

So I have the Tom Tom Go app on my iPhone.

I had the app on my iPhone 5 and the journey times were remarkably accurate. Usually only a minute or two out.

I've now upgraded to an iPhone 7 and I reinstalled the app but the journey times are now ridiculously inaccurate...to give an (Australian) example, Sydney to Penrith takes about 50 minutes but the app is telling me 2 hours +. It's taking me on tollroads and I've checked the box that says take me via the quickest route...and even following the route it's giving me these out of whack times and as I'm getting closer it's not adjusting the time.

Any advice?
Marked as answer: MikkoK on 11 September 2017, 10:17

Hi Setaian,

Welcome to the Community!

Unfortunately, this is a technical issue with the latest version of GO Mobile for iPhone. In some Australian and New Zealand time zones the arrival time is currently shown an hour late. We're working hard to find a solution to this as soon as possible.

Cheers, Mikko

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  • EthoZ

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    9 September 2017, 11:01

  • MikkoKMikkoK Answer

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    11 September 2017, 10:17

    Hi Setaian,

    Welcome to the Community!

    Unfortunately, this is a technical issue with the latest version of GO Mobile for iPhone. In some Australian and New Zealand time zones the arrival time is currently shown an hour late. We're working hard to find a solution to this as soon as possible.

    Cheers, Mikko
    Help others identify useful content: - Did someone answer your question? Click Mark as Solution - Did someone post something helpful? Click the kudos button - Need help with your TomTom device? Add details about the TomTom device to your post: Device name, Application- and Map version. Check our support videos at tomtom.com/videosupport
  • Riverside890

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    12 September 2017, 03:33

    When is this going to be fixed, not acceptable Tom Tom? Australian maps ETAs all wrong.
  • MikkoKMikkoK Modbreak

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    12 September 2017, 10:30

    Hi Riverside890,

    There's a fix in the pipelines :D I'll post back here as soon as it's available.

    Cheers, Mikko
    Help others identify useful content: - Did someone answer your question? Click Mark as Solution - Did someone post something helpful? Click the kudos button - Need help with your TomTom device? Add details about the TomTom device to your post: Device name, Application- and Map version. Check our support videos at tomtom.com/videosupport

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