Original iOS app - End of life in September


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I’m surprised I haven’t seen anyone saying the same I’m about to... The app cost me more than £50! And I was regularly paying for HD service but TomTom have decided to stop servicing the app. What right do they have to walk away from our investment? Ok, I get 3 years free service with TTGO but what then? I cover 50’000 miles per year and they want to charge me per mile!

TomTom made a decision to walk away from their customers on the original app. You’re not worth their time and they’ve already spent your money. “Thanks! You bought our CEO a new boat but it needs servicing now, so as a customer, you’re old news”.

Oh! And they’re trying to wriggle out of it by lying to you! Hoping that most users are technophobes.. “Due to the progress of apple technology we can no longer support the original app”! The maps are still loaded on your device and the traffic info is till coming through the data network. TomTom Go isn’t a new app! It’s an update. But an update that eliminates the value of your original purchase.
Couldn't agree more! For ages, TomTom was the highest grossing app in the app store. No wonder for the price they charged! How is it that a $10 calendar app or $2 game can be continuously upgraded through the various iOS evolutions, but yet an AU$85 TomTom app can't? The new TTGO is really bad, so now I'm back to using CoPilot, which isn't much better! Please TomTom, bring back support, or even re-write / update the app. I'd be happy with a modest upgrade fee (e.g. AU$20) but don't kill us off?!!
Userlevel 2
Thanks for the mail TomTom, giving thanks for using the old TomTom navigation app, and wishing you'll see me using the new Go one, based on and improved on the feedback provided by users.

Well, to be honest. Go just simply put: sucks. Sorry. It's so fundamentally broken for me starting with the design: I'm sorry. No can do.

Sure if you're first time user picking first even navigation app, maybe this is the the one - although Apple Maps and Google Maps might be appealing and first hand candidates too given their respective companies' weight behind, and having them available as 1st party navigation apps in their respective platforms.

Go is a no go. Period.

However, if you ever think maybe forcing people to adopt the new crappy solution wasn't stellar idea, and you might just considering having old one available as legacy app including live services as monthly subscriptions and regularly updated maps - sure! I'll be back! 🙂 Still love the product! The OLD product! ..and happy to pay for the premiums services too!

br,
Petri
Userlevel 3
Fortunately I stacked about 18 months worth of traffic updates just before the price went up after Brexit, so I should be OK until Apr 2018. At least the mods on here have stated I'll be refunded if they pull the plug before then (I kept a screen shot of it just incase it "disappears").

I also got the "so long and thanks for all the fish" email with the 3 years subscription, but I foolishly tried the Go app when it first came out. It was soooo bad I went back to the original app, and except for a couple of test to see if it had improved I didn't give it much thought until today.

Of course, the subscription has expired.

After all the money I and many others have given this company you would think that the free 3 year subscription would start AFTER the original app was end of life, not timed to coincide with it.
Userlevel 3
If you are expecting rewarding for loyalty, you are looking in the wrong place.

Tomtom refuse to accept facts, or the feedback from their previously loyal users, who have paid their wages for many years.

The new app is the software equivalent of the “kings new suit”, if they truly believe it is viable they don’t deserve to keep their jobs.
Does anyone know if the unsupported tom-tom app is still working on most recent version of IOS? I haven't updated my iPhone since they stopped supporting the app last year as I assume at some point it won't work. I have both the UK and USA maps apps and need to keep using. I'm on IOS 10.3.3 at the moment.
Userlevel 3
TTYoda wrote:

Does anyone know if the unsupported tom-tom app is still working on most recent version of IOS? I haven't updated my iPhone since they stopped supporting the app last year as I assume at some point it won't work. I have both the UK and USA maps apps and need to keep using. I'm on IOS 10.3.3 at the moment.



I have an iPhone X with the latest iOS and it works OK.
Yes it does.
Swampsnake wrote:


TTYoda wrote:

Does anyone know if the unsupported tom-tom app is still working on most recent version of IOS? I haven't updated my iPhone since they stopped supporting the app last year as I assume at some point it won't work. I have both the UK and USA maps apps and need to keep using. I'm on IOS 10.3.3 at the moment.

I have an iPhone X with the latest iOS and it works OK.



Great...I can risk it then. Some of my apps are need most recent IOS so it would be useful to upgrade to 11.
Userlevel 3
So

"Rapid changes in TomTom and Apple Technologies mean that we cannot continue offering updates to this app. For this reason we will not be supporting this app from September onwards"

Translates as

"Rapid changes in TomTom and Apple Technologies mean that we can now create a false impression that this app will no longer work. So despite you paying us vast amounts of cash over the years, for an app sold with promises of “updates for life” we will no longer continue offering updates to this app. Because we have spotted an opportunity to extract yet more of your cash, we will not be supporting this app from September onwards and would love you to switch to the new version. This has been developed specifically to create opportunities for us to extract increasing amounts of your hard earned, in return for an increasingly substandard product"
Userlevel 1
I've sadly stopped using the original app now and have not used the new go app as I was very disappointed with the UI, lag, poor directions and lack of simplicity.

In a dreamworld TomTom would have ported the old UI accross to the updated Apple Developer toolkit and programmed additional function within the original app. It almost seems to me like the genius that wrote the old app has left the company and much of the source code was locked out so they couldn't update the payment structure to one that suited them so they were forced to create a sub par rip-off version with far less initial investment.

TomTom are obviously now not capable of developing robust navigation apps so I doubt we'll see anything close to the original app in the near future. I can only imagine the original development team meeting up for a few drinks to have a good laugh about the appalling quality of the TomTom Go app and only hope they have a go themselves under a new name.

Very sad but modern TomTom is a very different company now to classic TomTom.
Userlevel 3
Just to test I had my original TomTom (it still has traffic for now) app running on my iPad Mini and the new one on my phone. I programmed the same route home from Stoke to the West Midlands, a journey of about 50 miles.

The 2 apps gave 2 results! The original did what I would have expected; bypassed the usual bottlenecks around junction 10 of the M6 and got me home at the expected time. The new app gave a 10 min quicker eta home but then took me further down the M6 (and into traffic) before getting me off and then home. All the time the ETA was creeping up until it matched the time on the original app.

As another test I also tried Another app which uses TomTom traffic, and it more or less followed the same route as the new TomTom app.

The conclusions from this is either there is another server for traffic updates for the original app that is much more up to date, or (more likely) the routing is much superior in the original app.

Either way, once my traffic stops in April then I won't trust either the new app or any other supplier that uses current TomTom traffic data.

Sad Sad days.
Userlevel 4
Scuzzeralex wrote:

I can only imagine the original development team meeting up for a few drinks to have a good laugh about the appalling quality of the TomTom Go app and only hope they have a go themselves under a new name.


I wish that they would setup a new SatNav for both iOS and Android. TomTom allows other SatNavs to use TomTom maps so maps shouldn't be an issue and if they were you have other map suppliers.

It's been said before but it's so frustrating that TomTom in the past has managed to produce a reasonably good SatNav with enough features to satisfy newbies and road warriors alike, yet now TomTom doesn't have the resources (money or app developers) even though it's had the greatest resource of all - i.e. time (two years) to create a good SatNav.

I wonder why shareholders aren't aware that TomTom isn't any good in the SatNav arena anymore and whether that's an indication of how TomTom will perform in other areas?

Regards,
Userlevel 1
If you read between the lines, it is pretty obvious that TomTom are signalling the beginning of the end! Don’t waste your money in the future on any of this companies products as they won’t be around to support any of them in a couple of years from now!
I recently purchased a new Apple iPhone SE, running 11.2.2. I have 4 classic TomTom apps that I really battled to get onto my new phone: Australia, New Zealand, Canada/US and Western Europe. The first 3 work OK, but Western Europe says it is not compatible with this IOS. Odd, since I would have thought that the s/w would be the same for all, only the mapping changes.
Userlevel 3
zoonyx wrote:

I bought the app in August 2011. Apple responded to my request for a refund stating that due to the time lapses they couldn’t refund. However as a good will gesture I got 3 free iTunes rentals worth £4.49 each.

Not sure whether to push further or leave it there.

Would certainly complain to Apple if only to make sure tomtom get the feedback on their actions




I've been offered the same (I never rent movies from iTunes) so am pushing for more.
Userlevel 1
I recently end-of-lifed Tomtom on my iPhone.
I was sick of Tomtom's lack of response, lack of support and lack of updates.

One example is my iPhone X. Literally all other navigation apps (I have Navigon, Apple Maps and Google Maps on my iPhone 😵 support the new screen layout, Tomtom still doesn't. And after using it I am not afraid to say that even Apple Maps is getting better and better by the day.

Tomtom is a joke, and instead of whining (this thread is already 8 pages long) about their lack of customer service and support, we should just turn our backs to Tomtom. Of course that's a shame, I have been using it 15 years, all the way back to my Compaq Ipaq. But Tomtom has turned its back to its iOS users several years ago.
phaasno wrote:

Literally all other navigation apps (I have Navigon, Apple Maps and Google Maps on my iPhone 😵 support the new screen layout,



You can add to the list : Sygic, Waze, Inrix Traffic...

The only two major vendors that do not update their product anymore or at a too slow pace are : Tomtom, Garmin. They were both the two market leader few years ago

Navigon was also one of the 5 leaders in europe (they were bought by Garmin few years ago) and it is probably the last dinosaur that tries to really keep it's software up-to-date (and it's not a 100% success).

It's a bit sad, but at the end it's a very good opportunity to try something different (and often completely free).
Userlevel 3
Feek wrote:


I've been offered the same (I never rent movies from iTunes) so am pushing for more.



Apple told me to do one and that any more emails to them from me regarding this issue wouldn't be answered.

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