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Question: TomTom GO mobile not starting on Samsung Galaxy S8+

Tags:
android, not starting, app, go mobile, Samsung Galaxy S8,

neil.painter33_un16 Author

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Apprentice Traveler
Replies: 2

20 June 2017, 11:29

Hi guys, has anyone else had this since getting the Samsung S8+?

My TomTom GO mobile app will not start, it gets stuck on the startup screen with a spinng circle and goes no further.

I have tried the usual stuff, uninstall, clear various Google services and apps cache and reinstall, auto times etc and still nothing.

I have attached a screen shot hoping someone can help with this.

Many thanks.


Neil.

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  • MikkoKMikkoK

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    20 June 2017, 15:00

    Hi Neil,

    Welcome to the Community!

    Unfortunately, others have reported a similar issue as well. Please, follow the steps below, which have helped many to sort this out:
    • Uninstall the app
    • Log out of the Google Playstore
    • Delete Android / data / com.tomtom.gplay.navapp and Android / OBB / com.tomtom.gplay.navapp
    • Open Google Playstore,log in and reinstall

    Cheers, Mikko
    Help others identify useful content: - Did someone answer your question? Click Mark as Solution - Did someone post something helpful? Click the kudos button - Need help with your TomTom device? Add details about the TomTom device to your post: Device name, Application- and Map version. Check our support videos at tomtom.com/videosupport
  • neil.painter33_un16 Author

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    Apprentice Traveler
    Replies: 2

    20 June 2017, 16:00

    Hi, thanks for the reply. I tried the above but there were no folders or files under those names, only references to the MyDrive and Speed Camera apps.

    Also how exactly do you log out of Google Playstore? There are no options so I cleared the Store cache and data.

    So what I did do didn't help.

    Any more suggestions?

    Thanks
  • lazer5rt Modbreak

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    Apprentice Traveler
    Replies: 1

    12 August 2017, 20:10

    Hi, I am having the same problem with my Galaxy S8 the phone is up to date and runs everything else fine has an answer been found my subscription is running on this and I can't use it.

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