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Question: Speed Cameras not showing when phone is not connected

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danger zones, phone, GO Mobile app,

Dolma Author

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Neophyte Traveler
Replies: 3

16 March 2017, 22:24

I use TomTom on my phone because I can use it offline. The previous app showed speed cameras off line but the new version, TomTom Go doesn't. You need to have a connection. Why has TomTom done this. If I want to use a GPS online there a plenty of free versions. I haven't yet subscribed for TomTom Go as it is offered free for a limited period because I purchased the maps for the old version. But I will have to seriously consider whether I want to use it when I have to start paying if TomTom don't provide speed cameras/danger zones as an off line service as they did in the past. Why has TomTom done this and is not unpopular with most other users?!
  • kingjohn6200
    Replies: 48

    16 March 2017, 22:35

    Can you download them? its always been unclear to me when they changed this, as they are in the live service, yet im given the option to download and update them. i remember reading that when you dont pay to update the subscription, the old cameras still remain.

    however they change things all the time, i bought the 6200 with lifetime updates this time and internal sim card, like you got fed up with paying all the time.

    do did you download them?
  • EthoZ

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    17 March 2017, 07:58

    Speed Cameras are part of the Live Service and an internet connection is mandatory.
  • Dolma Author

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    Neophyte Traveler
    Replies: 3

    17 March 2017, 09:59

    Yes - it is clear that a live service is mandatory. My question really is why, when on the old app it wasn't. As speed cameras are an important service why upgrade and why not use free GPS which do provide speed cameras off line?
  • EthoZ

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    17 March 2017, 10:07

    Dolma wrote:

    .... why not use free GPS which do provide speed cameras off line?

    You are free to use these.
  • MikkoKMikkoK

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    17 March 2017, 13:12

    Hi Dolma,

    Welcome to the Community!

    GO Mobile is based on a whole new software and many things work differently. The benefit of connected services like TomTom Traffic and Speed Cameras is that the app can fetch updates in real time to make sure the information on your route is current. It actually does this once a minute.

    I understand your concern with the internet connection requirement as it could bring you extra costs. The costs are, however, quite small. Please, see the link below for more information.

    TomTom Traffic data usage

    Please, post back here if you have any further questions :D

    Cheers, Mikko
    Help others identify useful content: - Did someone answer your question? Click Mark as Solution - Did someone post something helpful? Click the kudos button - Need help with your TomTom device? Add details about the TomTom device to your post: Device name, Application- and Map version. Check our support videos at tomtom.com/videosupport
  • Dolma Author

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    Neophyte Traveler
    Replies: 3

    18 March 2017, 23:08

    Hi Mikkok,

    Thank you for the link to advice from TomTom re data usage. The advice suggests that a one hour daily journey in the rush hour uses 7mb over a month. On the basis of that I turned on my data connection for a one hour journey during rush hour. It used 1.2mb. Over a month that is way over 7mb.

    Thanks,

    Anton
  • MikkoKMikkoK

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    20 March 2017, 14:40

    Hi Anton,

    Thanks for coming back!

    Are you sure the consumption figures you're looking at are all from TomTom Services? There might be other apps using internet as well.

    If you're sure this is the case, please send your info to Customer Service. They can gather all relevant details and forward to the product team to investigate.

    Thanks, Mikko
    Help others identify useful content: - Did someone answer your question? Click Mark as Solution - Did someone post something helpful? Click the kudos button - Need help with your TomTom device? Add details about the TomTom device to your post: Device name, Application- and Map version. Check our support videos at tomtom.com/videosupport
  • Dolma Author

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    Neophyte Traveler
    Replies: 3

    20 March 2017, 14:46

    Hi Mikko,

    I'm not positive. But this is part of the problem. I'm not sure how to check which apps can use my data connection and I'm not particularly keen to go through all of my apps each time I want to use the speed cameras. If you are able to advise me how I can simply turn off all use of my data service (on an iPhone 7) except the speed camera that would be wonderful but I expect there is no easy way to do it. If there is I'll give it another try and see what the data usage is.

    Thanks,

    Anton
  • EthoZ

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    20 March 2017, 15:02

    MyDrive sync also increases data consumption, so that 7 MB per month is actually obsolete.
  • MikkoKMikkoK

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    20 March 2017, 15:53

    Hi Anton,

    I'm afraid, I'm not familiar with iPhones. Perhaps some other users here can help you with that :D Otherwise you could ask Apple support or consult your phone's documentation.

    Cheers, Mikko
    Help others identify useful content: - Did someone answer your question? Click Mark as Solution - Did someone post something helpful? Click the kudos button - Need help with your TomTom device? Add details about the TomTom device to your post: Device name, Application- and Map version. Check our support videos at tomtom.com/videosupport
  • kingjohn6200
    Replies: 48

    20 March 2017, 21:22

    Not sure if the app "No root firewall" is available for your phone, i have it installed on a android phone and tablet, sooo many things connect up, well they use too, now firewall blocks everthing unless you allow.
  • StomStom Modbreak

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    21 March 2017, 01:01

    -App starting page only indicates GPS as necessary(even sends you to the Android gps settings).
    -The main menu page does show a rather 'lonely' no traffic icon in the (sub-)top right.
    -The Sounds and warnings menu lacks an indication for traffic or no.

    PS according to Android gomobile uses 40-57 mb monthly (for my full-time job)

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