Home

Question: New update is broken!

Tags:
freeze, android app, splash screen, GO Mobile app,

vale09022014 Author

You can see here how much reputation vale09022014 has received from other members.

Legendary Explorer
Replies: 7

16 February 2017, 20:38

With the last update tomtom go mobile not work!!
The app remain blocked on the splash screen!!!
Samsung J7

PS: i tried to remove all the cache..all the files, uninstalled and reinstalled it...nothing.. not work!!
  • MikkoKMikkoK

    You can see here how much reputation MikkoK has received from other members.

    Staff
    Replies: 13943
    Expert (Multi-sport)

    Expert (Multi-sport)

    Expert (Android App)

    Expert (Android App)

    Expert (iPhone App)

    Expert (iPhone App)

    Expert (RIDER)

    Expert (RIDER)

    Expert (Car navigation)

    Expert (Car navigation)

    Expert (Golfer)

    Expert (Golfer)

    Expert (Runner)

    Expert (Runner)

    17 February 2017, 09:25

    Hi vale09022014,

    This issue is addressed in the v1.15 release. We've released it now to 20 % of users and will continue the release as soon as we make sure there are no major issues with it. I'll announce it here as soon as it's available for everyone.

    Cheers, Mikko
    Help others identify useful content: - Did someone answer your question? Click Mark as Solution - Did someone post something helpful? Click the kudos button - Need help with your TomTom device? Add details about the TomTom device to your post: Device name, Application- and Map version. Check our support videos at tomtom.com/videosupport
  • vale09022014 Author

    You can see here how much reputation vale09022014 has received from other members.

    Legendary Explorer
    Replies: 7

    17 February 2017, 12:47

    now i can't use TomTom! for my job is a damage :-/
  • reznekgergo

    You can see here how much reputation reznekgergo has received from other members.

    Apprentice Traveler
    Replies: 2

    17 February 2017, 13:47

    Hello MikkoK,
    I have been in touch with Customer Service with the same error (app cannot connect to TomTom. Check your phone's internet connection). Care reference: 2588 [Incident: 170207-xxxxxxx].
    After your post here I went to see Play Store and can see that only version 1.14.1 is available but latest updated on 15th February 2017, 2 days ago. Is this update include fix for the issue?
    Just for the record, I have tried all step a week ago (uninstall, log off, delete files, restart, log back, reinstall) but was no success. Should this new update work or shall I wait until I can see version 1.15?
    Many thanks!
    Gergo

    Mod edit: Please don't post personal information on a public forum.Thanks!

    2 Attachments

  • MikkoKMikkoK

    You can see here how much reputation MikkoK has received from other members.

    Staff
    Replies: 13943
    Expert (Multi-sport)

    Expert (Multi-sport)

    Expert (Android App)

    Expert (Android App)

    Expert (iPhone App)

    Expert (iPhone App)

    Expert (RIDER)

    Expert (RIDER)

    Expert (Car navigation)

    Expert (Car navigation)

    Expert (Golfer)

    Expert (Golfer)

    Expert (Runner)

    Expert (Runner)

    17 February 2017, 15:31

    Hi Gergo,

    Welcome to the Community!

    I believe the date is for last update of the page, not the app. V1.15 is not available for everyone yet. I'll announce it here as soon as it is so stay tuned :D

    Cheers, Mikko
    Help others identify useful content: - Did someone answer your question? Click Mark as Solution - Did someone post something helpful? Click the kudos button - Need help with your TomTom device? Add details about the TomTom device to your post: Device name, Application- and Map version. Check our support videos at tomtom.com/videosupport
  • otas_pe

    You can see here how much reputation otas_pe has received from other members.

    Prominent Wayfarer
    Replies: 61

    17 February 2017, 15:53

    MikkoK wrote:

    Hi vale09022014,

    This issue is addressed in the v1.15 release. We've released it now to 20 % of users and will continue the release as soon as we make sure there are no major issues with it. I'll announce it here as soon as it's available for everyone.

    Cheers, Mikko



    I have app out of order since 1.14 release, more than 2 months. It is nice that there is 1.15 for 20% of users but not for affected users as me.TomTom, anymore after my purchase will finishes. Very poor support, very slow development.
  • MikkoKMikkoK

    You can see here how much reputation MikkoK has received from other members.

    Staff
    Replies: 13943
    Expert (Multi-sport)

    Expert (Multi-sport)

    Expert (Android App)

    Expert (Android App)

    Expert (iPhone App)

    Expert (iPhone App)

    Expert (RIDER)

    Expert (RIDER)

    Expert (Car navigation)

    Expert (Car navigation)

    Expert (Golfer)

    Expert (Golfer)

    Expert (Runner)

    Expert (Runner)

    17 February 2017, 16:37

    Hi otas_pe,

    I understand your frustration! Unfortunately, we're able to target the phased releases like that. But it shouldn't be long until the full release :D

    Cheers, Mikko
    Help others identify useful content: - Did someone answer your question? Click Mark as Solution - Did someone post something helpful? Click the kudos button - Need help with your TomTom device? Add details about the TomTom device to your post: Device name, Application- and Map version. Check our support videos at tomtom.com/videosupport
  • EthoZ

    You can see here how much reputation EthoZ has received from other members.

    Supreme Pioneer
    Replies: 506
    Expert (Android App)

    Expert (Android App)

    Expert (iPhone App)

    Expert (iPhone App)

    Expert (Car navigation)

    Expert (Car navigation)

    17 February 2017, 17:36

    MikkoK wrote:

    We've released it now to 20 % of users and will continue the release as soon as we make sure there are no major issues with it.

    As I don't see any feedback I guess you selected the wrong 20 %.:D
  • JvdZ

    You can see here how much reputation JvdZ has received from other members.

    Outstanding Explorer
    Replies: 13

    17 February 2017, 19:00

    I have it running since yesterday without issues, but didn't have any with 1.14.x either. :)

    Jos
  • reznekgergo

    You can see here how much reputation reznekgergo has received from other members.

    Apprentice Traveler
    Replies: 2

    19 February 2017, 16:16

    Thanks Mikko.
    Can you estimate the wait for the new release of version 1.15? Can it take weeks, months, maybe just few days?
    Thanks, Gergo
  • Zsolt

    You can see here how much reputation Zsolt has received from other members.

    Elite Vanguard
    Replies: 29081
    Expert (Android App)

    Expert (Android App)

    Expert (iPhone App)

    Expert (iPhone App)

    Expert (RIDER)

    Expert (RIDER)

    Expert (Car navigation)

    Expert (Car navigation)

    19 February 2017, 18:33

    Usually it takes a few days only between partial and full release, if there is no major issue to roll back the update. I suppose it is either in alphabetical or other order, or random X amount of users.
    Report map errors at: http://www.tomtom.com/mapshare/tools; Have a look at some TT official support videos here: tomtom.com/videosupport; Some old NAV2 PNDs (using TomTom HOME) are "End-of-life" devices with no support. For further information, see this: https://uk.support.tomtom.com/app/topic/name/end-of-life
  • Zsolt

    You can see here how much reputation Zsolt has received from other members.

    Elite Vanguard
    Replies: 29081
    Expert (Android App)

    Expert (Android App)

    Expert (iPhone App)

    Expert (iPhone App)

    Expert (RIDER)

    Expert (RIDER)

    Expert (Car navigation)

    Expert (Car navigation)

    19 February 2017, 18:38

    @vale09022014: Have you tried to restart your phone?
    Report map errors at: http://www.tomtom.com/mapshare/tools; Have a look at some TT official support videos here: tomtom.com/videosupport; Some old NAV2 PNDs (using TomTom HOME) are "End-of-life" devices with no support. For further information, see this: https://uk.support.tomtom.com/app/topic/name/end-of-life
  • JvdZ

    You can see here how much reputation JvdZ has received from other members.

    Outstanding Explorer
    Replies: 13

    19 February 2017, 19:05

    Zsolt wrote:

    I suppose it is either in alphabetical or other order, or random X amount of users.


    Don't think it is alphabetical as my lastname is pretty much towards the end of the alphabet.
    This is one of the first times I am in the initial group as I usually read about new releases here first before I get it presented.
    Maybe it is just the first 20% of users for which the "check for app updates" is ran by the playstore app?

    Jos
  • IanS100 Modbreak

    You can see here how much reputation IanS100 has received from other members.

    Supreme Navigator
    Replies: 257
    Expert (Android App)

    Expert (Android App)

    21 February 2017, 12:22

    reznekgergo: Should this new update work or shall I wait until I can see version 1.15?

    At the current rate of development you may have to wait for version 6 to be released :)

Reply to this post

Uploading in progress:
0%
Browse
Add
If the URL is correct, a preview will appear here. It can take a few minutes for larger images to show.
  • :D
  • :?
  • :cool:
  • :S
  • :(
  • :@
  • :$
  • :8
  • :)
  • :P
  • ;)
View mobile version
Powered by Insided