My Curfer has been working well for the last few months. Recording all my tracks. I bought it for this very purpose, as it's useful to record my business mileage and personal trips mileage. I was looking forward to the end of the year to be able to simply export this data or copy it from the app.
However, Problem - My father was having installation issues with his own Curfer. To help, I tried logging out of the app on the iPhone and then resetting my own password and logging back in. That seemed to work fine. But then the Curfer wanted me to Activate again. Why? Not sure why I need to activate it, since it was never de-activated. Oh well, tried activating. It failed. Restarted phone, tried again. This time it started downloading software and then copying it to the Curfer. OK.
Eventually it was up and running again. Went to My Tracks. Track Recording was disabled, so turned it on.
"You have not recorded any tracks yet"
I have 6 months of tracks recorded. Where have they all gone? I tried Synchronise Setting. Not sure what that does, since it's not explained in any kind of manual or help pages that I've seen. It Sychronised, but no change. Still not Tracks recorded. Bugger!
So, the question is two-fold. First, where are the tracks stored? Are they in the Curfer itself or inside the App on the iPhone? Are they recoverable in any way, as I'd LOVE to be able to get them back.
Product Suggestion to TomTom - Why is it not possible to EXPORT this data? It would be really handy for people using the device for this purpose. It would also be really useful to upload this data to another device or the web, so that its accessible from my desktop when doing my accounts and mileage records.
Any help/suggestions would be appreciated. Especially from TomTom Support. Thx.