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Solved: Curfer activation does not work

Tags:
bluetooth connection, iphone 6, Curfer,

pcraenme Author

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Master Explorer
Replies: 6

10 April 2017, 19:17

I have bought a new Curfer and activating it via the app does not work:
- I use an iPhone 6 (iOS 10.3.1)
- Bluetooth connection between the Curfer and my iPhone is working
- Blue led on Curfer is on and green led is blinking
- I have an active internet connection via 4G (tested speed is 20Mb downoad and 10Mb upload)
- I am using the latest version of the app
- My car is a Mazda 3 (2010)

I have waited about 10 minutes, but the app stays in step 3 (Activering in behandeling) with a 'spinning circle'.

How can I make this work?
Marked as answer: pcraenme on 8 May 2017, 20:06

The problem is resolved. After the latest iOS TomTom Curfer app update activating showed an error that the Curfer was already activated under another account. However this was a new Curfer, so maybe somethinh went wrong during my previous activation requests. TomTom support removed the activation for my Curfer and after that I could activate.

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  • dhn

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    Elite Vanguard
    Replies: 25893

    10 April 2017, 19:39

    Ask support for help:

    Nederland (Holland)
    020 850 1007
    Maandag t/m vrijdag van 9.00 tot 17:30
  • pcraenme Modbreak Answer

    You can see here how much reputation pcraenme has received from other members.

    Master Explorer
    Replies: 6

    8 May 2017, 20:06

    The problem is resolved. After the latest iOS TomTom Curfer app update activating showed an error that the Curfer was already activated under another account. However this was a new Curfer, so maybe somethinh went wrong during my previous activation requests. TomTom support removed the activation for my Curfer and after that I could activate.

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