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Solved: TomTom Bandit- Is it still supported?

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lmele Author

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Replies: 18

4 July 2017, 23:03

Can someone in this forum who has contact with Tomtom tell us what the hell is going on. Has Tomtom abandoned this camera or what. There has been very little movement as far as software update for the camera and practically nothing from that dinosaur of a program called Bandit studio beta.
If Tomtom has called it quits then put us out of our misery so we can move on and look elsewhere if we need to expand our camera range. I hate this nothing coming out of Tomtom.
Marked as answer: MikkoK on 31 July 2017, 14:46

Hi all,

Thanks for all your feedback here and sorry for my late reply!

We keep supporting the TomTom Bandit with software updates in case bugs arise that need to be solved and we hope that you will continue to enjoy using the TomTom Bandit.

Cheers, Mikko

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  • lucatrusso14

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    Replies: 4

    10 July 2017, 19:22

    The pc program in still in beta, the camera is good but have some little problems.
    Waiting for good news and also new functions for the Tom Tom Bandit
  • lmele Author

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    16 July 2017, 14:21

    I guess the silence coming from nobody that's in correspondence or works with Tomtom answers my question, that the support for this good camera has stopped and this camera will not advance any further, along with the great software that's been in beta format for nearly 2 years.
    If i am wrong PLEASE PLEASE let me know, I will be glad to eat my words. So there you go TOMTOM I have put the ball in your court, how about an answer for us poor consumers who have put there hard earned money into your product, we deserve better than this silence..........
  • MHolm

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    17 July 2017, 18:15

    I will second that. I have already started looking at buying a Garmin Virb Ultra, so unless TomTom replies here soon, I will go ahead and go in that direction. Shame, really. Like the Bandit.

    And I will also add that I find this to be very poor customer support - how can you, on your official home page, actively promote and sell a product that doesn't get updated? Bad form!
  • fazhen

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    19 July 2017, 10:16

    I think the only option we have is to download the Software Development Kit for the Bandit and do something on our own. I know the Emirates Team from NZ adapted the camera to their needs (watch the video).

    They finally won the cup, so it seems that the bandit really helped them. It is a shame that we won't get any more updates or the full version of the software. But they could at least release the code. I'm sure there is people out there with the skills to make modifications to the software.

    I'm really happy with my bandit, but I read somewhere that the Bandit team didn't get funds and the project was cancelled.. Not sure if it's true..:?

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  • the-civvie

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    29 July 2017, 06:39

    i hope that TomTom have not given up on the Bandit. I am looking at buying another couple as I would prefer to remain with the device that hasn't failed me. A GoPro did fail me
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  • lmele Author

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    29 July 2017, 23:49

    Well when the ball has been in Tomtom's court and they refuse to even say anything even just to say ' hey guys hang in there we have something up our sleeves', you know that it's the end. I mean even the moderators on this forum who have contact with the Bandit team are not saying anything. I have gone the Gopro 5 way for my second camera and i am looking at buying another one . I know that there is support for that camera and the software is a dream to work with. I still use my Bandit and i love it, but i refuse to buy another item from Tomtom again. People give there hard earned money and they don't give a s#&t, shame on you Tomtom. If you think that sounds a bit strong well then you are right i am fed up with these companies that all they want is your money and don't give a dam.

    We are lucky these days that we have the internet to vent our frustration and that these companies know that bad publicity for them is not a good image, because if it wasn't for the internet they would get away with a lot more.
  • MHolm

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    30 July 2017, 15:34

    I had a chat with TomTom on the phone the other day and they said that the Bandit is still fully supported on their end and at present they do not know about any changes to that. However, I tried to put a little pressure on by asking if some new camera is on the way. To this, they replied that the Bandit sales has not met expectations and they do not know about new cameras in the pipeline.

    My personal translation of that is that they will support the camera for a while because they do indeed care about customers but I think we should prepare ourselves for the possibility that the Bandit might be discontinued in the not-too-distant future.
  • MikkoK Answer

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    31 July 2017, 14:46

    Hi all,

    Thanks for all your feedback here and sorry for my late reply!

    We keep supporting the TomTom Bandit with software updates in case bugs arise that need to be solved and we hope that you will continue to enjoy using the TomTom Bandit.

    Cheers, Mikko
    Help others identify useful content: - Did someone answer your question? Click Mark as Solution - Did someone post something helpful? Click the kudos button - Need help with your TomTom device? Add details about the TomTom device to your post: Device name, Application- and Map version. Check our support videos at tomtom.com/videosupport
  • lmele Author

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    4 August 2017, 12:56

    " We keep supporting the TomTom Bandit with software updates in case bugs arise that need to be solved "
    I'm sorry Mikkok for being blunt, but does that mean that Tomtom only brings out updates only if there is a problem with the camera?

    I thought updates were to improve the function of the camera and make it better, just like Go-pro and other manufactures do.

    So you are saying we won't get another update until many of us develop a new problem with the camera, and we all get sick and tired of using that hopeless Bandit studio program that's been in Beta format for over 2 years that we have all complained about, where you can only load 6 seconds of your video at a time.
    I'm sorry mate, but if you want us to support Tomtom then Tomtom should show better support to it's customers first.
    I will keep my Bandit until it stops because i like my camera, but I will never buy another Tomtom product again, and if this is the answer from Tomtom, then i feel very sorry for thousands of other poor souls who have been left in the dark.
    Shame Tomtom shame...................
  • the-civvie

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    5 August 2017, 14:17

    It is sad to read this. I think TT took their eye off the ball in some respects with the Bandit. It is a much better camera than many others out there. I feel that a Bandit 2 or something with lessons learnt from the Original Bandit would have been a better idea.

    I will still buy another couple, but will wait till the price drops now
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  • Mick7020

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    16 September 2017, 15:28

    Mikko. I used to have a TT bandit when they first come out.

    From memory you are saying exactly the same still.

    The software does get minor updates. But what people what is a big update.

    Because if your replies years ago I got a full refund from TT.

    Why has here not been a TT bandit version 2/3/4 etc.
  • MHolm

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    1 October 2017, 23:41

    MikkoK wrote:

    Hi all,

    Thanks for all your feedback here and sorry for my late reply!

    We keep supporting the TomTom Bandit with software updates in case bugs arise that need to be solved and we hope that you will continue to enjoy using the TomTom Bandit.

    Cheers, Mikko



    Perhaps it is now a good time to release a new version of the app? The current version does not work on Android 8 and without the app, the camera is sorta useless because you can't see what you are recording. :)
  • DervMan

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    Replies: 2

    4 November 2017, 20:50

    Based on the fact there’s been no new firmware, app updates or positive comments from TomTom about their camera I wasn’t willing to spend my hard earned cash on something that seems to be obsolete now. This is really disappointing from my perspective. I ended up getting the RoadHawk camera, I’m pleasantly impressed with it.
  • RutMic76

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    7 November 2017, 09:11

    I also felt cheated by TomTom, so after a year waiting for the final release of the video editor, I bought a Sony Acion Cam FDR-X3000. It's a more expensive solution but in return you get hardware with optical stabilization (works wonderfully), remote control with preview and most importantly working and developed software.
  • ShropshireLad

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    7 November 2017, 10:30

    I find a lot of the above comments all rather like a spoilt child throwing thier toys out of the pram. Does you Bandit work as to the specifications on the box? No, take it back. Yes, well you bought it knowing what it did or didn't do.

    I expect TomTom to fix any bugs, but why do you expect them to bring out any major updates or new features? What the manufacturers want you to do, (and Tomtom are no better or worse than anybody else in the cunsumer electronics game) is for you, in a couple of years time, to buy the 'next generation' of whatever that has all these new features alreay built into it. It's called built in obsolesence or plain old consumerism and like it or not, that's the world we live in.
  • RutMic76

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    7 November 2017, 10:47

    TomTom Bandit I bought last year. Can you explain to me why I am happy with the purchase of hardware for a lot of money, which the manufacturer gives the software on the beta PC and nothing in this matter does not change. The software on the smartphone does not give you the ability to edit video content. I bought the Sony Equipment. After installing the software a surprise! I can edit the movie recorded with the camera to add a map, speed chart and the program will not hang. What do you think which the manufacturer I will choose when I need to replace it?
  • DervMan Modbreak

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    7 November 2017, 10:52

    Whether it's being spoilt or not wanting to invest in a product that's no longer developed it's sort of irrelevant. I wanted to buy this camera but Apps not being developed and no new firmware features rings alarm bells for me.

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