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Question: Battery indicator problem

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battery indicator problem, 1080p,

ipomolo Author

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Apprentice Traveler
Replies: 1

18 February 2017, 20:00

i am happy tomtom bandit owner over two weeks now that i' ve been using the camera. Everything was ok but since yesterday, the camera's battery indicator (on the camera's screen) showed that the battery was empty. But the camera was charged.. so I then plugged the batstick into my computer's usb, and only one led, out of the four, was flashing.. i charged it some more, but the indicator was always showing that the battery was empty.. (and only one led is flashing on the batstick during charging)

So i tried to shoot 1080p @30 fps continuosly just to make sure that the battery is empty..(it took the camera 2h & 6 min to fully discarge)
I then tried one last time to charge it. I plugged in again and the leds this time were all flashing..

The camera is functioning now but there is no way of knowning what is the battery status.
  • lampardlampard
    Replies: 836
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    20 February 2017, 12:29

    Hi ipomolo,

    Welcome to the Community!

    You can see the battery power level on the STATUS screen in the SETTINGS menu of the camera. See the user manual here: User Guide

    Hope it helps!

    Cheers,
    lampard
    Try the 'Kudos' button if you find something helpful!
  • ipomolo Author

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    Apprentice Traveler
    Replies: 1

    20 February 2017, 13:51

    Hi lampard,
    all possible ways of knowing battery status do not work (including the one you suggested)
    check the attached pic

    1 Attachment

  • NikhileshNikhilesh

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    Moderator
    Replies: 147

    21 February 2017, 17:51

    Hello ipomolo,

    I have sent you an e-mail requesting for some information.

    Please reply to the same e-mail with requested information.

    Regards,
    Nikhilesh
  • NikhileshNikhilesh

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    Moderator
    Replies: 147

    23 February 2017, 13:44

    Hello ipomolo,

    We have a arranged a replacement Batt-Stick for your TomTom Bandit.

    I have also sent you a confirmation e-mail.

    Should you have further questions on this please revert back on the same incident so I can help you better.

    If you're satisfied that your question has been answered, please mark this topic as solved.

    Regards,
    Nikhilesh
  • Chalice Modbreak

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    Outstanding Explorer
    Replies: 11

    20 March 2017, 16:28

    Hi, I have the same issue. I wrote customer service. I hope they will help replacing my battery.
    Snow/longboard Amateur

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