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Music and headphones FAQs

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connection, Music, spark, runner 2, headphone,

MikkoK Author

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30 October 2015, 13:54

Hi all,

For music and headphones related questions/problems, please see first the following FAQs:

How to?


How do I pair the TomTom headphones to my watch?

How do I back up the music on my watch?

What audio file formats can my music GPS watch play?

Does my music GPS watch work with streaming music services?

Troubleshooting



Headphone compatibility for your GPS music watch

Why do I get audio dropouts with my music GPS watch?

I lost the preinstalled music on my watch. How do I get it back?

Also, please note that watches with music sold in Europe, Middle East, Africa, Singapore, Australia, New Zealand and Latin America, include a continuous mix of 11 great tracks made by Ministry of Sound in a playlist of 38 minutes. The track is called Running Trax.

Watches with music sold in the US and Canada, include a single 3 minute track. The playlist is called TomTom Demo and the song is Lovin Me.

I lost accessories that came with my TomTom Headphones

My music GPS watch is corrupted. What do I do?

For more information, see also the user guide.

I hope this helps.

Cheers, Mikko
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99 comments

  • Crazydodo79

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    Replies: 20

    6 August 2016, 22:14

    Hi Mikko,

    Is there anywhere I can look to see what the different beeps mean that I hear through my headphones. I'm not sure if the beeps are telling me I'm over pace, completed a lap or if they are running out of poŵer and I can't find any information anywhere.

    My headphones started beeping recently and then they died whilst running. But they were beeping at what seemed to be every 1km but started at 0.49km and beeped every k after so 1.49, 2.49... I'm not sure if it was a coincidence or if it was actually telling me the battery was running out again.

    Thanks in advance
  • Crazydodo79

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    6 August 2016, 22:21

    Cwac91 wrote:

    Hi. Just wondering how long it takes for the headphones to arrive? It's says 90 days but is this true?



    Mine arrived within 10 days
  • Tontella

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    Replies: 35

    16 August 2016, 10:56

    its so bad my Jabra Halo Smart dont working on tomtom cardio spark music why :(
    i bough a new headset for this watch :(
  • tfarabaugh

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    16 August 2016, 15:21

    Tontella wrote:

    its so bad my Jabra Halo Smart dont working on tomtom cardio spark music why :(
    i bough a new headset for this watch :(



    First thing to try is a factory reset of the watch, which generally resolves manyissues. Most BT LE headphones should work, but some work better than others. Price seems to not be a factor as the cheaper ones often seem to work better than the expensive ones. This is due to the fact that cheap models are more likely to use the base BT protocols and not customize them for advanced features or settings like more expensive models do (and there is no way of knowing if a manufacturer has tweaked the protocols to take them out of compliance). This is a case where paying more will not increase the chances of connectivity, it may actually decrease it. There are thousands of models out there so there is no way for TT to test them all and since the manufacturers often tweak the BT settings in the headphones there is no way to know upfront if a pair will work or not. At a minimum they need to be BT LE and support A2DP and AVRCP, the two protocols necessary to play music. Your best bet is to buy them from someplace with a good return policy so if they don't work you can return them and try another brand.

    Make sure the headphones are in pairing mode while on the clock screen and then press up to have the watch search for it (don't go into search mode on the watch first). On most headphones you need to press and hold the power button for an extended period to get into pairing (check the instructions for your headphones). Once they are paired you do not need to pair again, but make sure the headphones are turned on while on the clock screen and then press up to have the watch search for it (don't go into search mode on the watch first). This works for me every time. If I do it the other way and got to search first it often won’t find them. Finally, make sure you are not putting the headphones into pairing each time. On some models if you hold the power button for a second too long it will put it into pairing mode. For pairing purposes, leave the headphones sitting on the watch so they are as close as possible. And again, make sure you are in clock mode before going into pairing mode (just like when you turn them on to listen) and only press up once you have gotten the confirmation from the headphones that they are in pairing mode.
  • Tontella

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    16 August 2016, 16:26

    wow wow its work :) tough a bit time for connect its :)
    thx dude!! u best!
  • Keithnelson1976

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    Replies: 4

    26 August 2016, 09:15

    HI I have read all of the responses on this furum and I am reassured that this is a fault with the product (I thought it was something I was doing wrong) it is really frustrating running and effectivley listening to a scratched record ! I am a technophobe but I am understanding what folk are saying! My question is I'm struggling with the variety of different Bluetooth headsets and I'm really unsure which to get
  • Keithnelson1976

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    26 August 2016, 09:16

    Also does anyone use any particular download sites for music as again reading through the forums and my own experience it's extremely difficult to get music
  • tfarabaugh

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    26 August 2016, 15:16

    Keithnelson1976 wrote:

    Also does anyone use any particular download sites for music as again reading through the forums and my own experience it's extremely difficult to get music



    Buy it on iTunes, Amazon or the like so the artists actually get paid for their effort. Or go directly to the artist's sites and buy from them.
  • Jontona

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    27 August 2016, 00:27

    I am shocked, that this "it isn't cheap" watch, is hardly compatible with any headphones. If I had known that, I would have not purchased this watch! Now I have to spend $100 perhaps on a headset merely to hear the music???? And, this web site only shows a mere handful of headsets that work??? Further, if you don't wear the correct headset on the correct wrist (?!!), it might not pick up, What!!??!! I'm not going to wear my watch on my opposite wrist just so I can get the "already only a foot away" watch to pick up?!?

    It is shocking that the TomTom sells a watch knowing that they "don't know" and don't advertise a far larger list of headsets that work. All is needed is to ask the user upon registration, what headset have they used and to comment if they want, so we call can have a wider range to select from. I guess I will put this on Ebay, lose a little, and never go back to a TomTom product. Sad, I sure thought I had bought a worthwhile product.
  • Frederick.D

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    2 September 2016, 08:47

    Hello, I bought the spark cardio+music with the tomtom headphones in 1 package. The watch itself is very nice, but unfortunatly, the bluetooth streaming of music to the headphones is HELL!! Dropouts every second!! I wear the watch on my left arm, and i have updated the watch to the latest software.

    Is there something to do about it? Don't tell me to buy another headset (plantronics or whatever it is). I expect the tomtom hardware to run smooth, i payed 249€ for this combo, and at least it should be playing it's music good.

    Thanks for a fast answer!
  • AMPNZ

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    2 September 2016, 15:21

    Hi, after update v1.3.27 to v1.3.160 BT headphones ceased to work. What to do?
  • AMPNZ

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    2 September 2016, 16:12

    I reinstalled factory defaults, earned!
  • Streki

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    8 September 2016, 20:22

    Is any problem to make in FW bluetooth connect? Whem my BT headphones unconnect there isnt choice to reconnect. I must stop my training, reconnect my BT and start training. Why cannot only pause and reconnect my BT headphones? Is problem made userfriendly sport watch?:P
  • Running Man

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    8 September 2016, 20:37

    Frederick.D wrote:

    Hello, I bought the spark cardio+music with the tomtom headphones in 1 package. The watch itself is very nice, but unfortunatly, the bluetooth streaming of music to the headphones is HELL!! Dropouts every second!! I wear the watch on my left arm, and i have updated the watch to the latest software.

    Is there something to do about it? Don't tell me to buy another headset (plantronics or whatever it is). I expect the tomtom hardware to run smooth, i payed 249€ for this combo, and at least it should be playing it's music good.


    Thanks for a fast answer!



    I hear what you are saying Frederick, my Tom Tom headphones came a couple of weeks ago and I have to say they were useless during my first run constant cut out on both arms, luckily I had my Mpow headphones as well just in case- these cheaper headphones are 99% good with my TomTom Runner 2. There seems to be customers on this thread having similar negative problems with the supplied TomTom Bluetooth headphones...:(
    DON'T COUNT THE DAYS - MAKE THE DAYS COUNT
  • Running Man

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    8 September 2016, 20:59

    Keithnelson1976 wrote:

    Also does anyone use any particular download sites for music as again reading through the forums and my own experience it's extremely difficult to get music



    Feet2Beat have great unique tracks for walkers / runners / cardio etc. Their tracks cover tempo ranges from 95 - 180BPM. All tracks can be purchased in 5 + 15 minutes in length. They are currently offering new subscribers 5 minute tracks for free...:cool:
    DON'T COUNT THE DAYS - MAKE THE DAYS COUNT
  • Philip MacD

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    19 September 2016, 15:12

    I have the same problem to Fredric.D only difference is that I paid €299 ! The bluetooth streaming of music to the headphones is HELL!! Dropouts every second!!

    I feel as though I have wasted €100 on headphones / music. As things stand I can't use them. Very poor product !:@ I would not recommend anyone purchase this combo.

    Are TomTom likely to address this problem ?
  • Airfrede

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    Replies: 3

    10 October 2016, 15:25

    My TomTom Spark (music+cardio) was great before the latest update. Now i get audio dropout every second. Since i have not changed headphones it must the firmware update, which have caused this annoying issue. And appearently no way of downgrading the firmware....
  • Karjapje

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    21 December 2016, 15:50

    I have a Tomtom Runner 2 Cardio Music with Plantronics BackBeat Fit headset. The headset pairs without problems the watch. When listening to music only, the bluetooth connection is stable and everything works flawless. You can move your arm in every position or even walk away from the watch for a couple of meters. Even when placing metal obstacles in between the connection remains stable. However when you start a a training and start running (using GPS and heart rate) the bluetooth signal becomes very unstable. The music stutters frequently and it stabalizes a bit when looking down towards you feet or holding your arm a bit higher. The signal is also more stable when walking instead of running. So, I believe the problem with this watch is in de comination of using music AND GPS/heart rate at the same time.

    I found a lot of similair comments when looking for peoples experience with this watch. It seems to be a serious issue. The watch works fine as stand alone music player but NOT in combination with a GPS/heart rate training, which is basically why people want to have this function on their watch. Does anyone here have the same experienses? And more importantly is Tomtom aware of this and working on a solution?
  • tfarabaugh

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    21 December 2016, 20:07

    Karjapje wrote:

    I have a Tomtom Runner 2 Cardio Music with Plantronics BackBeat Fit headset. The headset pairs without problems the watch. When listening to music only, the bluetooth connection is stable and everything works flawless. You can move your arm in every position or even walk away from the watch for a couple of meters. Even when placing metal obstacles in between the connection remains stable. However when you start a a training and start running (using GPS and heart rate) the bluetooth signal becomes very unstable. The music stutters frequently and it stabalizes a bit when looking down towards you feet or holding your arm a bit higher. The signal is also more stable when walking instead of running. So, I believe the problem with this watch is in de comination of using music AND GPS/heart rate at the same time.

    I found a lot of similair comments when looking for peoples experience with this watch. It seems to be a serious issue. The watch works fine as stand alone music player but NOT in combination with a GPS/heart rate training, which is basically why people want to have this function on their watch. Does anyone here have the same experienses? And more importantly is Tomtom aware of this and working on a solution?



    Are you indoors when you are testing it without the sensors running and outdoors when you turn GPS on? Indoors will always be better as the watch is outputting an omni-directional signal that the headphones are picking up. Indoors there are plenty of surfaces to reflect the signal back to the watch while outdoors much of the signal gets lost (this is the nature of BT).
  • Karjapje

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    22 December 2016, 16:40

    You are right. I tested the music only mode indoors. To verify your point, I did a testrun with music only today. And guess what. I started having dropouts within the first 100 meters when using it outdoors. I may be the nature of BT but this product is totally useless as music player when using it outdoors. Tomtom should give everyone a refund for paying extra for the music player functionality. It just doesn't work.

    I tested my (expensive) bluetooth headset with several other mobile devices and they al worked outdoors whithout any problems. Anyone considering to buy this watch because the want to listen to music during their workout. DON'T BUY IT.

    I'm happy with the watch for it's GPS, heart rate and training capabilities. However, I still feel somewhat mislead by Tomtom.
  • kadmo

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    24 December 2016, 12:19

    hi,

    can some one confirm if the old gen tomtom headphones bundled with spark/runner 2 has a integrated microfone for call if paired with a phone? i could not find this info anywhere. thanks
  • MKO

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    10 January 2017, 19:07

    I've got the Plantronics Backbeat, which pairs fine with my Spark. Got them on Amazon for about $85. I wear my watch on my right hand, and there's slight loss of connection occasionally with the music, but I'm ok with it. Could it really be because I'm wearing my watch on my right rather than left hand? That's crazy.

    My issue is that it's annoying to have to pair my headphones every single time I go out for a run. I prefer to grab and go. When I used my iPhone, my phone would remember the headphones so I didn't have to go through that rigamarole. Do the stock headphones require you to pair every time you use your tracker, or does the device recognize the headphones after you pair them the first time?
  • tfarabaugh

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    10 January 2017, 20:00

    MKO wrote:

    I've got the Plantronics Backbeat, which pairs fine with my Spark. Got them on Amazon for about $85. I wear my watch on my right hand, and there's slight loss of connection occasionally with the music, but I'm ok with it. Could it really be because I'm wearing my watch on my right rather than left hand? That's crazy.

    My issue is that it's annoying to have to pair my headphones every single time I go out for a run. I prefer to grab and go. When I used my iPhone, my phone would remember the headphones so I didn't have to go through that rigamarole. Do the stock headphones require you to pair every time you use your tracker, or does the device recognize the headphones after you pair them the first time?



    You should not have to pair every time, none of my headphones require it. The first time, Make sure the headphones are in pairing mode while on the clock screen and then press up to have the watch search for it (don't go into search mode on the watch first). On most headphones you need to press and hold the power button for an extended period to get into pairing (check the instructions for your headphones). Once they are paired you do not need to pair again, but make sure the headphones are turned on while on the clock screen and then press up to have the watch search for it (don't go into search mode on the watch first). This works for me every time. If I do it the other way and got to search first it often won’t find them. Finally, make sure you are not putting the headphones into pairing each time. On some models if you hold the power button for a second too long it will put it into pairing mode. For pairing purposes, leave the headphones sitting on the watch so they are as close as possible. And again, make sure you are in clock mode before going into pairing mode (just like when you turn them on to listen) and only press up once you have gotten the confirmation from the headphones that they are in pairing mode.

    Watch position will make a huge difference. The watch has a limited transmission power (limited by the battery and by legal requirements) and the body is enough to block it. I am not sure what side the antenna is on on your headphones, but try swapping the watch to the other side and seeing if that helps.
  • BaerSebastian Modbreak

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    11 January 2017, 16:15

    which headphones did you buy? anyone has tried the Jaybird x3?
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