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Backbeat FIT - connection drop outs


  • Master Traveler
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Hello

I have a new Adventurer that I've paired with the Backbeat FIT BT headphones. First two uses, all good, no problems.

Last run today, the drop outs were terrible, unlistenable. Changed wrist from left to right, and was fine. I really HATE having to wear the watch on my right wrist! According to this link http://www.tomtom.com/en_gb/sports/fitness-watches/spark-Bluetooth-headphones/ these headphones are specifically supported and able to be worn on either wrist. What's the deal? Is there anything I can do to resolve this?

Am running Version 1.3.255

Thanks
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Best answer by tfarabaugh 24 January 2017, 16:53

OnlyHey wrote:

Hello

I have a new Adventurer that I've paired with the Backbeat FIT BT headphones. First two uses, all good, no problems.

Last run today, the drop outs were terrible, unlistenable. Changed wrist from left to right, and was fine. I really HATE having to wear the watch on my right wrist! According to this link http://www.tomtom.com/en_gb/sports/fitness-watches/spark-Bluetooth-headphones/ these headphones are specifically supported and able to be worn on either wrist. What's the deal? Is there anything I can do to resolve this?

Am running Version 1.3.255

Thanks



The watch has a small power supply so it transmits a weaker signal than a phone or tablet so it is very sensitive to position. It really needs to be on the same side of the body as the antenna so your body doesn't block the signal. Even in cases where it can go on either side in theory, one side will always be better than the other. There are numerous factors that affect playback quality: the placement of the antenna in the headphones, the strength of the antenna, the strength of the signal produced by the watch (which is limited by transmission standards), the environment it is used in (which determines how much signal is lost versus bounced back to the headphones), battery strength of the headphones, etc.. The only thing a user can really impact is the location of the watch relative to the antenna headphone. Also make sure you do not have the watch covered in a lot of layers of clothing if it is cold where you are as this will also suppress the signal.

I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.

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OnlyHey wrote:

Hello

I have a new Adventurer that I've paired with the Backbeat FIT BT headphones. First two uses, all good, no problems.

Last run today, the drop outs were terrible, unlistenable. Changed wrist from left to right, and was fine. I really HATE having to wear the watch on my right wrist! According to this link http://www.tomtom.com/en_gb/sports/fitness-watches/spark-Bluetooth-headphones/ these headphones are specifically supported and able to be worn on either wrist. What's the deal? Is there anything I can do to resolve this?

Am running Version 1.3.255

Thanks



The watch has a small power supply so it transmits a weaker signal than a phone or tablet so it is very sensitive to position. It really needs to be on the same side of the body as the antenna so your body doesn't block the signal. Even in cases where it can go on either side in theory, one side will always be better than the other. There are numerous factors that affect playback quality: the placement of the antenna in the headphones, the strength of the antenna, the strength of the signal produced by the watch (which is limited by transmission standards), the environment it is used in (which determines how much signal is lost versus bounced back to the headphones), battery strength of the headphones, etc.. The only thing a user can really impact is the location of the watch relative to the antenna headphone. Also make sure you do not have the watch covered in a lot of layers of clothing if it is cold where you are as this will also suppress the signal.

I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
Thanks for your response. I guess I was just unlucky with a combination of environmental factors in those couple of runs. Since then it has performed very well on the left wrist, even in the location where I had the initial issues (central London).

Cheers.
Plantonik just issued a firmware update for the backbeat fit. coud help

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