Question

Sports App on OnePlus 6 crashing


Hello,
my sports app is crashing on my OnePlus 6 device, when I view the deatil of a marathon run. After that app constantly crashing. Did anyone one has any thoughts on this ?

Thanks
Arun

1 reply

Userlevel 7
Badge +2
All I can suggest is to uninstall and reinstall the software. You first need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again. The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing. If that does not work try factory resetting the watch and then doing it.

I hope this helps answer your question. If so, please mark it as a solution so others can look for it if they have the same question.

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