New TomTom Sports App available for download


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Hi all,

As already announced a little while ago we've been working on a new TomTom Sports App for Android and iPhone to further improve your experience with syncing and viewing your activities and tracking data.

We'll be rolling the new app out in phases starting now with UK and Ireland where it can be downloaded in the Google PlayStore and Apple iTunes AppStore*.

We'll release the app in some more countries every few days and aim at a global release within a couple of weeks. I'll update this announcement as the roll-out progresses.

What's new?


- This app will replace the old MySports app, except for Golfer and Golfer 2 users.
- The new TomTom Sports App is designed to help you get going, move more and stay motivated. The app allows tracking all your sports and activities in one place, with trends, progress insights, and personal bests accessible at a glance. You can dive deeper to see more detailed analysis, and stay motivated by sharing your achievements with friends through social media. Learn more on www.tomtom.com/sportsapp. For a sneak peak, please see the following video:
https://www.youtube.com/watch?v=KoJ5tyJsi7o&feature=youtu.be


Starting to use the new TomTom Sports App


  • To start using the new TomTom Sports app start the MySports app and click Get the app to download it, or get it from tomtom.com/sportsapp.
  • Open the new app and tap Transfer. The app securely transfers your account and device information to the new app.
  • Once the transfer is complete you can now remove the MySports mobile app from your phone. Once your watch or activity tracker is paired with the new TomTom Sports app, you can no longer use the old app. For more information about starting to use the new TomTom Sports App, please see this FAQ.

Happy Sporting! 😃

Cheers, Mikko

* This mobile app only works on phones with Bluetooth Smart (4.1 or higher) and iOS8 or higher. The TomTom Sports App needs to be connected to the internet to exchange information with your TomTom device.

Update: User manual for the new app is already available here.

Update 2: The new app is now available also in Spain and the Netherlands.

Update 3: The new app is now available also in Italy, France, Germany, Portugal and Belgium.

Update 4: The new app is now available also in South Africa.

Update 5: The app is now available globally.

This topic has been closed for comments

109 replies

Is there a direct download link available for anyone who does not want to wait for the roll out to their country?
Userlevel 7
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Mini Mansell wrote:

Is there a direct download link available for anyone who does not want to wait for the roll out to their country?



No, there is a reason they do a staged roll-out to ensure there are no issues upon deployment and have Customer Support ready in each country. We all need to be patient and wait our turns.
I just recieved my update.

was curious about others.
Userlevel 4
So, we have to wait for "update" 😉
Userlevel 7
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icemac wrote:

So, we have to wait for "update" ;)



It is not an update, it is a whole new app, replacing the existing one. The current one continues to work just fine until the new one is available.
Is there an address for feedback and bug reports?

When exporting to strava the speeds are incorrect
Userlevel 7
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Hi Mini Mansell,

You can report here and the team will pick it up and/or we can forward your feedback to them. Please, provide some more details for your report to be useful.

For individual support, please contact Customer Service. They can get deeper into your issue and provide assistance.

Cheers, Mikko
Snowboard activity yesterday.
The new sports app reported top speed of 34mph. The same actually exported to strava showed 51.4 mph.

This did not happen with the old app
Userlevel 7
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Hi Mini Mansell,

Thanks for the info!

I'll forward it to the team.

Cheers, Mikko

P.S. I updated the announcement above with a link to the user manual for the new app.
Userlevel 7
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Hi Mini Mansell,

Can you check if the speed is correctly shown at mysports.tomtom.com? Are you looking at the maximum or average speeds?

Thanks, Mikko
Userlevel 4
Mini Mansell wrote:

Snowboard activity yesterday.
The new sports app reported top speed of 34mph. The same actually exported to strava showed 51.4 mph.

This did not happen with the old app



Can you post a public link to the activity (or PM me). It's probably nothing to do with the app - the max speed shown in the app should be the same as the max speed shown on the mysports website.

There are a few subtleties with max speed - principally over what time period you look at for a speed sample (ie max speed over 1 second, or n seconds..).

(Furthermore, each individual GPS point has some positional error associated with it, and then we need to apply some mathematical smoothing to estimate a speed, so it's perfectly possible that strava comes out with a different number, just by not filtering out the positional noise so effectively.)
Hi Mikkok, thnx for the update. Really hoping this new app wil fix the sync issues between my Runner 2 and Samsung S5!
Is it available in Ireland now?
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pmud wrote:

Is it available in Ireland now?



Did you check the Google or apple Stores for it? If it is not there, it is not available for you yet.
Hi, I have updated to the new app but now it won't open on my phone.

I meet the minimum requirements (just!), I have an iPhone 4s and iOS 7.1. All it does now is open on the opening screen then just closes.

I would be happy to go back to the old app or is there anything that can be done?

Thanks
Also just realised it does the same on my iPad Air that runs iOS 7.
Sorry for the multiple posts, but I have noticed that it appears as an open app on my phone but when I click to get it back it just goes to the opening screen and disappears again. So it doesn't appear to actually close but never gets last the opening screen before dissapearing.
Userlevel 4
Hi, it looks like ios7 is too old for the sports app.

You should either update the iOS version on your devices, or else uninstall the sports app, and just stick to using the previous app.

Sorry for this, but as we develop new features in the app, we do find ourselves making more demands on the underlying operating system. I can see it's frustrating for you folks who don't take updates.
Hi tt_gt, thank for your reply. Sorry I hadn't seen the new Sports app.

I am talking about the update to the TomTom MySports app. This says it should be fine on iOS 7? If I can se how revert to the old version I am happy to do that but I can't see how I can?
So is the MySports app now not compatible with iOS 7 either?
Thanks
Userlevel 4
It may work if you reboot the phone first, possibly it is running low on memory. I'm not sure the app store offers a way to revert to older versions of the app.
Userlevel 2
Just downloaded the app and the feel and look are far better than before. Well done here - huge improvement.

Can i check my top 3 results for 10k anywhere? I can't find it.

As for the quirks i've seen, i've run 9.6 km and the app claims that's my 3rd fastest 10k. How come? Also, when the app syncs activities, the progress bar goes up to 25%, then the bar freezes but after 30 secs the activity is visible in the app.
It also seems to me that the Polish translation needs polishing up, as some of the translations seem really weird.
Overall - great
Userlevel 7
Badge +2
Mach wrote:

Just downloaded the app and the feel and look are far better than before. Well done here - huge improvement.

Can i check my top 3 results for 10k anywhere? I can't find it.

As for the quirks i've seen, i've run 9.6 km and the app claims that's my 3rd fastest 10k. How come? Also, when the app syncs activities, the progress bar goes up to 25%, then the bar freezes but after 30 secs the activity is visible in the app.
It also seems to me that the Polish translation needs polishing up, as some of the translations seem really weird.
Overall - great



There Is no way to look at top results for a set distance unfortunately. As to the 10k, it looks at runs within a certain distance and groups them so it is including the 9.6k in the 10k, since it rounds to 10. In reality you likely would have no 10ks if it used only that distance as there are always going to be small variations, no race or run is ever exactly a specific distance down to the decimal with GPS. If it is getting to MySports then it is working. I think it is not great at showing the incremental upload speed, it gets to 30% and then is still uploading but not showing the bar between 30% and 100%. I guess the important part is that it is actually uploading.
Userlevel 2
For the PBs, MikkoK mentioned in his first post that they are accessible at a glance and hence my assumption that I would be able to check PBs easily, which is not the case. Pity. I think this should be really easy to implement.

The other point is that i don't need to run exactly 10k to get a 10k record. The other apps just pick the fastest continuous 10k from the total distance. If i've run 16k and between 1k and 11k I ran faster than ever, then that' my new 10k PB. As simple as that.
Userlevel 3
MikkoK wrote:

Hi all,

We'll be rolling the new app out in phases starting now with UK and Ireland where it can be downloaded in the Google PlayStore and Apple iTunes AppStore*.

We'll release the app in some more countries every few days and aim at a global release within a couple of weeks. I'll update this announcement as the roll-out progresses.


I understand the UK and Ireland are first, but can you make The Netherlands second? :8
Hi all,
just downaloaded the "new" app.
for my Iphone 6 ios 8.3 but In the the split tab there are no data for my running activities.
is it a bug?
Thanks

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