Question

Cannot connect device to sprts app


Downloaded sports app
first says connected then
in the next second says, could not connect your watch, disconnect and reconnect and if still cannot connect, contact support
I am now here

1 reply

Userlevel 7
Badge +2
This is a user forum, not Support. To get in touch with Customer Support, choose Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Email Us or Chat (there is no longer phone support available for watches).

It sounds like you may have a bad dock. Is there any damage to the pins in the charger or the contacts on the watch? If any of the pins are bent or deformed straighten them out with a pin and make sure the contacts on the back of the watch are free of tarnish or grime. Also make sure it is fully snapped into the cradle.

I hope this helps answer your question. If so, please mark it as a solution so others can look for it if they have the same question.

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