Question

Speed cameras won't update


I have a One second edition for which I have just bought a renewal of the speed camera subscription. I cannot install them. I have the latest version of Home, I have followed all the instructions in FAQs to delete the cameras from the device and my computer and tried to reinstall but I just get a message that the download was interrupted because the file is invalid(archive file). There are no antivirus or firewalls preventing access, I updated the map successfully and can get Map share corrections with no problem. I have tried to contact support to get a refund but I get sent round in circles on the website. Tom Tom say my device is legacy and unsupported. The support link in my receipt e-mail takes me to the Dutch site. Changing it to English gets me nowhere. What do I do now?
This topic has been closed for comments

13 replies

I seem to have the same problem updated subscription through paypal so I have proof of purchase but no update from TomTom so some thing has gone wrong and it must be from there end
Hi I have the same problem as you . Like you I have PayPal on my side I have done all TomTom has said still cant download .
I'm having the same issues even with the lifetime update. It will update for a couple of seconds but it won't finish it.

https://en.discussions.tomtom.com/mydrive-connect-apps-474/wont-update-998855/index1.html#post1071197
Yep paid for update and still no speed camera loading keeps failing no matter what happens and this is the second device this has happened with wont be getting another TOM TOM or recommending it.
Same problem with me, paid for live services update through Paypal on 16.04.2016 and have invoice from Tomtom stating paid, but still no active services. Have been using for 7 years without any problems until now.
Userlevel 7
Contact Customer Service to sort your subscription out

CS United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.
Thanks Niall, will try them.
Userlevel 7
Badge +6
Hi all,

Thanks for reporting your issues!

Unfortunately, we've had some technical problems with delivering speed camera updates. However, last Tuesday cameras were offered for all devices again 😃

We're very sorry for the inconvenience this has caused you and thank you for your patience!

Cheers, Mikko
My XXL540 will only update Mapshare. Speed cameras do not update. My map is Eastern US & Can V965.7283 I have not been able to get updates for months. It is the same problem described above. Can anyone help?? 😞
Userlevel 7
Badge +6
Hi rdavis,

Welcome to the forum!

The above-mentioned issue with Speed Cameras not offered has been solved last week already 😃

You Speed Cameras subscription seems to have expired in February which is probably why you're not getting any updates for them.

v965 is the latest map for your device. For more information about the new v970 maps, please see here.

For further questions regarding your subscriptions, please contact Customer Service.

Cheers, Mikko
My unit cam with "free" maps AND speed cameras for life. I had a similar speed camera issue before and the tech gave me a subscription update as a work around. How do I get my free updates back?
Userlevel 7
Badge +6
Hi rdavis,

Sorry for my late reply!

Customer Service can best help with your subscriptions.

Cheers, Mikko
Hi MikkoK,
I have just run an update on my 5100 but unchecked the speed cameras. then I updated the speed cameras and it has stopped at 71%!
Has the issue really been fixed? Do I need to reboot my TomTom first?

Cookies

At TomTom, we're all about helping you get around. That's why we use cookies to improve our sites, to offer information based on your interests and to interact with social media. If you're OK with this, you can continue using our sites. Allow Learn more or manage preferences

Allow Cookie settings