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Speed camera updates paid but not showing ?

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speed cameras, download, updates, not offered, order, paid,

wheaters64 Author

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New Traveler
Replies: 0

14 February 2017, 00:00

hi i paid for speed camera updates on 12/02/17 I have been sent emails giving confirmation of the transaction etc but my content is still saying expired ? how do I install etc ? thanks in advance ...:?

55 comments

  • truesdale

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    Sovereign Trailblazer
    Replies: 25

    14 February 2017, 01:51

    Hi Wheaters64 welcome to the forum. this may seem a basic question. have you gone into your My Drive Connect to seek any download updates i.e. maps--GPS--- speed camera etc. failing any further progress contact customer service. united Kingdom mon --- fri 9am - 5.30pm tel 02079 490 134
    Truesdale
  • NikhileshNikhilesh

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    Moderator
    Replies: 147

    15 February 2017, 16:55

    Hello wheaters64,

    Welcome to the Community :)

    I have sent you a private message asking you for some details about your order.

    Please reply back through a private message so that I can assist you.

    Regards,
    Nikhilesh
  • Kadorkin

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    Apprentice Traveler
    Replies: 1

    15 February 2017, 22:38

    Same problem with me. I bought the speed camera subscription and my device still says EXPIRED. I have restarted, stnc'd twice with MyDrive Connect but it still says expired. :(
  • Fingerskev

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    Apprentice Traveler
    Replies: 1

    16 February 2017, 14:16

    I've had the same problem. Im heading to Germany soon. TomTom has just had a software update & some of the orders are still pending on there system. You will have to call them direct, with your device ser number. The problem was sorted out within a few mins. I explained to them about the run around that it has caused me in getting a new mem card ect... I was offered an extra month..... better than kick in the swingers.....
    TomTom Numbers 020 7949 0134.

    I hope that this helps.

    Kev
  • NikhileshNikhilesh

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    Replies: 147

    16 February 2017, 15:39

    Hello Kadorkin,

    Welcome to the Community :)

    I have sent you an e-mail with troubleshooting steps.

    Hope it helps!

    Please reply on the same incident incase you have further update.

    If you're satisfied that your question has been answered, please mark this topic as solved.

    Regards,
    Nikhilesh
  • farmboy2

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    Apprentice Traveler
    Replies: 1

    16 February 2017, 20:45

    Same problem paid on 13 /02/ 2017 cannot download them
  • Kato64

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    Apprentice Traveler
    Replies: 1

    16 February 2017, 23:07

    I'm having the same problem with traffic and cameras
  • NikhileshNikhilesh

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    Moderator
    Replies: 147

    17 February 2017, 14:36

    Hello farmboy2 & Kato64,

    I have sent you an e-mail with troubleshooting steps.

    Hope it helps!

    Please reply on the same incident incase you have further update.

    If you're satisfied that your question has been answered, please mark this topic as solved.

    Regards,
    Nikhilesh
  • anthony1974

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    Apprentice Traveler
    Replies: 1

    17 February 2017, 17:34

    Hi there , i also purchased speed cameras on the 12/2/17 and mine still say not subscribed but says cameras are upto date so i am not sure what to do next .
  • ovlov

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    Master Traveler
    Replies: 4

    17 February 2017, 17:49

    Hi I have the same problem with my GO6000. I buy speed camera update , but I can't update them says subscription expired
  • se8a

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    Apprentice Traveler
    Replies: 1

    17 February 2017, 21:57

    I have the same problem with GO 400. Paid 15/02/2017
  • hc25036

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    Apprentice Traveler
    Replies: 1

    19 February 2017, 11:46

    Same problem with my Go600 - I've reset, logged out and logged in again several times, but the update does not appear on MyDrive even though my account shows the order as completed. Order number was 40xxxxxxx

    Mod edit: Please do not post any personal information on a public forum!
  • Kenfig

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    Apprentice Traveler
    Replies: 2

    19 February 2017, 13:24

    I too have the same problem. Purchased on the 12/02/2017 Order number: 40xxxxxxxx

    Mod edit: Please do not post any personal information on a public forum!
  • TEL200BLACK

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    Legendary Explorer
    Replies: 8

    19 February 2017, 18:42

    Same problem. Also may I warn people not to order through the reminder e mail. I did this and when i opened my drive there was an offer for £3 off the subscription. Why was this offer not included in my e mail. Not happy
  • JB77

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    Apprentice Traveler
    Replies: 1

    19 February 2017, 22:51

    Yes, I have paid for an update that doesn't appear when I try and download it....?!? Now what? order no 40xxxxxxxx

    Mod edit: Please do not post any personal information on a public forum!
  • Zsolt

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    19 February 2017, 22:58

    You will need to wait for them to pick this matter up tomorrow. They have some issues with the order processing recently.
    Report map errors at: http://www.tomtom.com/mapshare/tools; Have a look at some TT official support videos here: tomtom.com/videosupport; Some old NAV2 PNDs (using TomTom HOME) are "End-of-life" devices with no support. For further information, see this: https://uk.support.tomtom.com/app/topic/name/end-of-life
  • Alex_E

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    Replies: 1

    20 February 2017, 13:05

    Glad to see it's not just me who's lost a week's worth of subscription:@!
  • Zsolt

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    20 February 2017, 13:21

    If you ask for it, they will extend it. Usually they extend it even with a bit of extra for the inconvenience.
    Report map errors at: http://www.tomtom.com/mapshare/tools; Have a look at some TT official support videos here: tomtom.com/videosupport; Some old NAV2 PNDs (using TomTom HOME) are "End-of-life" devices with no support. For further information, see this: https://uk.support.tomtom.com/app/topic/name/end-of-life
  • NikhileshNikhilesh

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    20 February 2017, 15:27

    Hello anthony1974, ovlov, se8a, hc25036, Kenfig, TEL200BLACK,

    I have activated the Speed camera service on your accounts.

    I have also sent you an confirmation e-mail.

    Should you have further questions about this, please revert back on the same incident so I can help you better.

    Regards,
    Nikhilesh
  • NikhileshNikhilesh

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    Replies: 147

    20 February 2017, 15:31

    Hello JB77,

    I have sent you an e-mail and a private message asking for some information.

    Please revert back on the same incident so I can help you better.

    Regards,
    Nikhilesh
  • nev66

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    Apprentice Traveler
    Replies: 1

    20 February 2017, 15:37

    i also am having problems with speed camera updates i've paid for and not recieved
  • NikhileshNikhilesh

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    20 February 2017, 15:37

    Hello Alex_E & nev66,

    I have activated the Speed camera service on your account.

    I have also sent you an confirmation e-mail.

    Should you have further questions about this, please revert back on the same incident so I can help you better.

    Regards,
    Nikhilesh
  • mary-m

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    Apprentice Traveler
    Replies: 2

    20 February 2017, 16:28

    Hiya
    I had a problem yesterday 17th with paying for camera updates with pay-pal , the web page said failed on a few occasions so I paid by credit card this transaction went through and is added to the account , but starting this month rather than next month when it runs out ...
    Also the failed pay-pal transactions are appearing on the orders page as new but there is no way to remove or delete them , will they disapear as they were not actually carried completed

    Regards Ian
  • MikkoKMikkoK

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    20 February 2017, 17:14

    Hi Mary,

    Welcome to the Community!

    This happened due to a change in our system causing the service to run parallel. I've add a month to your subscription so that you don't loose anything :D

    The orders showing as "New" are your failed purchase attempts. You can ignore them. They will just show in your purchase history but there will be no consequences.

    Please, post back here if you have further questions.

    Cheers, Mikko
    Help others identify useful content: - Did someone answer your question? Click Mark as Solution - Did someone post something helpful? Click the kudos button - Need help with your TomTom device? Add details about the TomTom device to your post: Device name, Application- and Map version. Check our support videos at tomtom.com/videosupport
  • mary-m

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    20 February 2017, 19:08

    Hiya Mikko
    Thank you for the quick response and action
    Much appreciated
    Regards Ian
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