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Question: Unable to sync TomTom Spark GPS watch with iPhone

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sync, TomTom Spark, 1.7.53,

Sparx86 Author

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New Traveler
Replies: 0

11 October 2017, 20:33

I updated the software on my watch last night and haven't been able to pair my watch with my phone since. The watch will search for my iPhone and will briefly provide a pin code to enter before the code then disappears before the phone even finds the watch. Has anyone else experienced this pairing issue since updating their phone and been able to fix the problem? Mine now has software version 1.7.53.

Thanks
  • Judd64

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    Neophyte Traveler
    Replies: 3

    12 October 2017, 00:24

    Mine is doing exactly the same. I have reset the watch, reset phone, reinstalled App.
  • icemac

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    Renowned Trailblazer
    Replies: 89

    12 October 2017, 07:35

    hi,

    You have to wait for new firmware, TOmTOm Staff is looking for the stolution. There is new beta firmware 1.7.58 in tests.

    Cheers, Maciek
  • Michael Procter

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    Master Explorer
    Replies: 5

    12 October 2017, 12:40

    Sparx86 wrote:

    I updated the software on my watch last night and haven't been able to pair my watch with my phone since. The watch will search for my iPhone and will briefly provide a pin code to enter before the code then disappears before the phone even finds the watch. Has anyone else experienced this pairing issue since updating their phone and been able to fix the problem? Mine now has software version 1.7.53.

    Thanks


    You can ask Tom Tom to roll back the software on the watch to 1.3.255.
  • froggyranita

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    Outstanding Explorer
    Replies: 20

    12 October 2017, 18:30

    I add the exact same issue. What worked for me (without rolling back to a previous firmware version) was to have the Iphone "forget" the watch.
    Deleting the watch from the TomTom app was not sufficient.
    I went into the BlueTooth settings of the Iphone, deleted my TomTom watch and started again the sync process from the TomTom app.
    And it worked this time, i could see the "pin" being displayed on the watch, then i entered it on the Iphone and that was it.
    Hope this helps.

    Regards, Pascal
  • Judd64

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    Neophyte Traveler
    Replies: 3

    13 October 2017, 00:34

    Can’t even connect the earphones. Hope that’s in the fix as well
  • thehet

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    Apprentice Traveler
    Replies: 2

    13 October 2017, 09:23

    same exact issues here from me, hope to rollback to 1.3.255 as soon as i can
  • lampardlampard
    Replies: 867
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    13 October 2017, 10:01

    thehet wrote:

    same exact issues here from me, hope to rollback to 1.3.255 as soon as i can



    Welcome to the Community!

    Please perform a factory reset on your watch and the version 1.3.255 will be offered to you in Sports Connect to install.

    Cheers, lampard
    Try the 'Kudos' button if you find something helpful!
  • JürgenJürgen

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    Staff
    Replies: 1585
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    13 October 2017, 10:06

    thehet wrote:

    same exact issues here from me, hope to rollback to 1.3.255 as soon as i can

    When you now do a factory reset you will get the old build installed.
  • pmco

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    Apprentice Traveler
    Replies: 2

    13 October 2017, 11:17

    when I do the factory reset the clock does not stay with firmware 1.3.255. What do I do?
  • JürgenJürgen

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    13 October 2017, 11:45

    pmco wrote:

    when I do the factory reset the clock does not stay with firmware 1.3.255. What do I do?

    Your watch will return to 1.3.255 when you do another factory reset now.
  • thehet Modbreak

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    Apprentice Traveler
    Replies: 2

    13 October 2017, 12:27

    Jürgen wrote:

    thehet wrote:

    same exact issues here from me, hope to rollback to 1.3.255 as soon as i can

    When you now do a factory reset you will get the old build installed.



    i can confirm that rolling back to 1.3.255 version solved the connectivity issues with ios 11 working like a charm on the first try, hope to get the next version firmware when it's fixed to get the new functionalities as well.
    thank you for fast and excellent support.
  • Macblack82

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    Neophyte Traveler
    Replies: 3

    16 October 2017, 21:24

    I am having the same issues Re: Pairing after software update. Factory reset did not work for me, I was not asked which software version I wanted to install.
  • Sean4395

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    Apprentice Traveler
    Replies: 1

    16 October 2017, 21:50

    I have same problems. Won’t sync with app since update. More annoyingly no reply to my email.
  • BertusBoco

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    Apprentice Traveler
    Replies: 1

    16 October 2017, 23:49

    I thought it was my fault!! Bought this watch just a few weeks ago and triedseveral times to make a bluetooth connection with my phone and the headset. No results; tried everything. Think I will sent it back...)-:

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