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Playing music drains Battery


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I realize that using the watch for running and using GPS, heart rate, and music drains a lot of the battery but I can't run a half marathon without the watch dying on me around mile 10 (a half marathon is 13.1 miles). Is this typical? Do you others have similar issues? I would expect a watch that is specifically designed to do all of these things should last a whole race or at least more than 2 hours! I love this watch for many reasons but it stinks that I have to have a back up plan for when it quits on me 😞
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Best answer by tfarabaugh 17 February 2017, 17:55

Jupio23 wrote:

OK new problem now...I did the factory reset on the phone and it says I have a music playlist on my watch but my headphones are now not syncing to it! Help! :(



Do you mean you did a factory rest on the watch, as the phone would make no difference? If you did, you need to pair the headphones again the reset deletes the pairing codes. Make sure the headphones are in pairing mode while on the clock screen and then press up to have the watch search for it (don't go into search mode on the watch first). On most headphones you need to press and hold the power button for an extended period to get into pairing (check the instructions for your headphones). Once they are paired you do not need to pair again, but make sure the headphones are turned on while on the clock screen and then press up to have the watch search for it (don't go into search mode on the watch first). This works for me every time. If I do it the other way and got to search first it often won’t find them. Finally, make sure you are not putting the headphones into pairing each time. On some models if you hold the power button for a second too long it will put it into pairing mode. For pairing purposes, leave the headphones sitting on the watch so they are as close as possible. And again, make sure you are in clock mode before going into pairing mode (just like when you turn them on to listen) and only press up once you have gotten the confirmation from the headphones that they are in pairing mode.

I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.

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And yes, I am fully charged.
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Jupio23 wrote:

I realize that using the watch for running and using GPS, heart rate, and music drains a lot of the battery but I can't run a half marathon without the watch dying on me around mile 10 (a half marathon is 13.1 miles). Is this typical? Do you others have similar issues? I would expect a watch that is specifically designed to do all of these things should last a whole race or at least more than 2 hours! I love this watch for many reasons but it stinks that I have to have a back up plan for when it quits on me :(



Battery life is rated for around 5 hours for GPS/HR/Music, 9 for GPS/HR, 11 for GPS only, 2 weeks for watch only (that includes pause time as the sensors are still on - so if during a 2 hour activity you had 30 minutes of pause it was 2:30 of battery life, not just the 2 hours it was recording for). Those of course are estimates and best case scenario and are impacted by usage (using backlight, switching screens, etc.) and environmental conditions (overcast skies, tree cover, tall buildings, etc.). If you have night mode or the backlight on that is going to impact it greatly. I have found that they are pretty accurate estimates and my usage and testing has pretty well matched them. Bear in mind that the battery gauge is a rough estimate at best and I have gone many hours when it indicates that it was almost empty.

If you are consistently getting low battery life you may want to call Customer Support to ask them about it, but I would try a factory reset first in case it is just an issue in your firmware install. To do a factory reset, make sure the Connect software is running and dock the watch to your computer. The Connect window will open; press the gear at the top right and select Factory reset from the next screen. Follow the steps provided, giving the watch the same name and using the same email address. When prompted to register or sign in to MySports, select sign in and use your existing account credentials. It is fairly straightforward and should take less than 5 minutes.

To get the number for Customer Support, go to http://tomtom.com/support, choose Contact, enter the product name and click Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
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In my experiance the battery life Tomtom advertises is quite acurate. If you are fully charged, and not getting 2 hours worth, I would think there is something wrong with the device.
Is the back light on? This drains the battery fast.
I think this is option night mode
Userlevel 2
Good point. Night mode does leave it on, and has a definite effect on battery.
My current experience, Saturday night I charged fully my TomTom watch. On Sunday I ran a half marathon in Barcelona (1h 26min) with Powerbeats 3 headphones, GPS and HR. On Monday I ran 5 Km at gym in 30min (to help to recover my legs) and an other 30min at gym, there only with music and HR. My actual configuration is with tracker option ON and night mode OFF and now is when I put the watch to charge (have 10-5% of battery). In this period I syncronyced the watch information 5 time with my phone.

I think the battery is very good, the next step for mi is test the watch with a complete Marathon (next 12th of March).

Becareful with the headsphone volumen, higher volumen more battery drain. Wich headsphone are you use? are BT 2.0 or 4?
I really appreciate everyone's feedback! I took the night mode off and did a factory reset today. I will try running tomorrow morning to see if that works. Fingers crossed!
OK new problem now...I did the factory reset on the phone and it says I have a music playlist on my watch but my headphones are now not syncing to it! Help! 😞
I see it's not pairing with the watch
Userlevel 4
Badge +2
Jupio23 wrote:

OK new problem now...I did the factory reset on the phone and it says I have a music playlist on my watch but my headphones are now not syncing to it! Help! :(



Do you mean you did a factory rest on the watch, as the phone would make no difference? If you did, you need to pair the headphones again the reset deletes the pairing codes. Make sure the headphones are in pairing mode while on the clock screen and then press up to have the watch search for it (don't go into search mode on the watch first). On most headphones you need to press and hold the power button for an extended period to get into pairing (check the instructions for your headphones). Once they are paired you do not need to pair again, but make sure the headphones are turned on while on the clock screen and then press up to have the watch search for it (don't go into search mode on the watch first). This works for me every time. If I do it the other way and got to search first it often won’t find them. Finally, make sure you are not putting the headphones into pairing each time. On some models if you hold the power button for a second too long it will put it into pairing mode. For pairing purposes, leave the headphones sitting on the watch so they are as close as possible. And again, make sure you are in clock mode before going into pairing mode (just like when you turn them on to listen) and only press up once you have gotten the confirmation from the headphones that they are in pairing mode.

I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.

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