Question

Not able to install Runner 3 firmware v. 1.7.53


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Can I please have my spark rolled back to working version. My husband's will need to be done too. I will PM you our email addresses as they are different to our forum log in. So frustrated as love my Watch!!!!
kiwitulip wrote:

Can I please have my spark rolled back to working version. My husband's will need to be done too. I will PM you our email addresses as they are different to our forum log in. So frustrated as love my Watch!!!!

I will also need help in how to message our email addresses in a PM as newe to this forum Jurgen. Thank you
Hi Jurgen,

I had asked you to roll back my watch to a previous version. But could you get it back in order so I could be able to update again to the latest version again (1.7.53)? Yeah, I know I'm asking the complete opposite of everyone here.

Thank you!
Mine has also troubles to synch/pair.
Can yhe updated be reverted as well on my watch?

Thanks.
Jürgen, can you revert my settings to 1.3.255 also? I tried the factory reset and couldn't select the version, so I'm still at 1.7.53 and having the same syncing issues as everyone else. Thank you 🙂
Mine has also troubles to synch/pair with FW 1.753.
Can the updated be reverted as well on my watch?

Thanks.
Hi.
Can you please roll my Spark back to the previous working version?
Thanks.
Regards
Appreciate you're probably a busy man Jürgen but if my Runner 3 could be reverted back to a working version I would be very greatful.
Thanks
Hi, I'm having issues trying to sync as well. How do I go about getting my firmware rolled back? I found this thread while searching the forum for help! Thanks

Don't think I can delete the comment above but I found a way to log in with my proper account hopefully x
Just got my tomtom runner 2 cardio music and am not able to pair to sports app on phone with FW 1.753.
Can you please roll mine back also to ses if it works on old firmware, am a little disapointed with purchase at the moment hope this can be fixed.
Thanks
Tried all suggestions but watch only downloads to the computer. No way to sync with phone. If rollback is the only solution can mine be rolled back too please.
Jürgen, can you revert my settings to 1.3.255 also?
Regards
Hi Jürgen,

Can You switch my watch to version 1.7.60 ?
Thanks in Advance
Jürgen wrote:

dataminor wrote:

Hi Jürgen
Can you restore the previous version on my watch as well please?
Isaac

Hi Isaac, It's been done.



Dear Jürgen , also I present problems with the synchronization, I need to return to the previous version, greetings and thanks!
@Jürgen
I have the same problem, since the installation of v1.7.53. It does not connect to Android application. Can you link my account to the version 1.3.255, please?
Soon as possible if you could - Valencia marathon on Sunday!
Hi Jürgen,
Can you please activate version 1.7.60 for me?
Regards
Hi Jürgen,
Can you please activate version 1.7.60 or version 1.7.53 for me?
I want to try the new features
Regards
Hi Jürgen,
Can you please activate version 1.7.60 or version 1.7.53 for me?
I want to try the new features
Regards
Same as everyone else, my Runner 3 watch cannot be linked to my IOS phone since the 1.7.53. How on earth can a company writing software make such a fundamental cock-up - Ever heard of testing?

Oh and the heartbeat monitor does not work either - Is this another "upgrade issue?"
Hi jurgen, can you revert my firmware to 1.3.255? This last update sucks!!!

Or 1.6.26 if the pin issue o bluetooth connection is fixed.
1.7.53 dramatically reduced my battery life also. But my husband's Spark is just fine? My watch I bought 2 years ago when the first Spark was released, his was just purchased this Spring. So I am wondering is the issue only applicable to older versions of the Spark watch? I currently can't complete a run over 13-15 miles without my watch dying and its HAS to last for a full 26.2 next spring. With Black Friday coming this week I'm completely torn on whether or not to hope for the best with my Spark or jump on a black Friday deal so I have a watch I know will last through my marathon...
Smaazucar ... I feel your pain the watch is totally unreliable, Tomtom have not put out any official communication or solution as to why this is happening its very sad that a company we all trusted are letting us down. I am on the old firmware now (rollback) and can confirm its working fine with no issues. I would get your watch back dated like most have here and then see if Tomtom do ever give an official reason.
Just to add on the firmware ... my resting heart rate was around 56 most months this year, when I up-dated to the new firmware it jumped to 63-64. Now I'm back on the old firmware its gone back to around 56-59 so again something not correct there.... come on Tomtom its been over a month and nothing , all the support is poor Jurgen logging on and bringing everyones firmware back. not good enough
Hello, I have just discovered this thread. Is it actually possible to roll back the software to a prevoius version? I do not care too much about the fitness age and fitness points, and I can live without notifications on my watch, can I please request Jurgen to kindly do that to my watch as well? Mine is a Spark (Runner 2). Is just posting this message here enough?

Would like to add that I am a bit tired of this syncing issue. Today I factory reset the watch in recovery mode and actually managed to pair it and sync once, and 2 hours later, the phone told me to pair it again. And this time nothing I did worked. I bought the Tom Tom because it offered this sync facility unlike my earlier watch, and now I might as have a cheap Aldi watch for all the good this is doing me.
Hi, probably nobody will see me but I need to make mine work in 15 days, if not I cannot return it.
I like the product but if it doesn't work I can't keep it...
The email is the same connected to the watch

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