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Question: TomTom Multisport watch never worked

Tags:
mysports connect, tomtom Multisport,

DWill Author

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Apprentice Traveler
Replies: 1

7 February 2017, 23:00

i bought a multisport watch about 6 months ago. I have never been able to get it working after trying everthing i could and eventually just gave up. I had numerous dealings with customer care and after trying many things the last thing i was told was that it must be the computers/security settings and basically find a computer that is compatible. Well i couldnt find one.
Basically it will not connect properly to any laptop ive tried. It is recognised by the computer but it will not update from the basic software and will not get a gpsquickfix.
So my question is, if it is the settings of the devices i am using, has anyone had similar issues and managed to overcome them? I am using windows 10 so not sure if this is an issue. Suspending anti virus has not worked either. I have also tried all the 'resets' etc that i could find but none have worked.
I know its a long shot but i said i would give it another go and hopefully someone out there can help.

Thanks

1 comment

  • lampardlampard Modbreak
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    10 February 2017, 13:05

    Hi DWill,

    Welcome to the Community and sorry for the delay in response!

    Please see the discussion link to see if the watch is recognised by your PC or not: https://en.discussions.tomtom.com/spark-and-spark-3-runner-2-and-runner-3-473/mysports-connect-watch-not-recognised-1005432

    In case the issue still persists then please get in touch with our Customer Support as it might be the possibility of the bad dock or there may be some computer setting blocking it. You can click on 'Contact us' option at the bottom of this page to Phone/Email them.

    Cheers,
    lampard
    Try the 'Kudos' button if you find something helpful!

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