You can see here how much reputation DWill has received from other members.
7 February 2017, 23:00
Welcome to the Community and sorry for the delay in response!
Please see the discussion link to see if the watch is recognised by your PC or not: https://en.discussions.tomtom.com/spark-and-spark-3-runner-2-and-runner-3-473/mysports-connect-watch-not-recognised-1005432
In case the issue still persists then please get in touch with our Customer Support as it might be the possibility of the bad dock or there may be some computer setting blocking it. You can click on 'Contact us' option at the bottom of this page to Phone/Email them.