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Solved: Multisport GPS way off

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gps, runner, distance, multisport,

Allmi878 Author

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Apprentice Traveler
Replies: 1

15 February 2017, 23:47

Hi there

So I just went out for a run (side of the road, no high building, minimal trees) and the gps map and distance of my run was WAY off.

I've added a picture from tomtom mysports of my run, and what I actually ran on google maps.

My tom tom had me apparently teleporting multiple kilometers and didn't even get close to what I actually ran (1.5k to the pool and back).

Any way to fix this issue?
Marked as answer: tfarabaugh on 16 February 2017, 05:05

Allmi878 wrote:

Hi there

So I just went out for a run (side of the road, no high building, minimal trees) and the gps map and distance of my run was WAY off.

I've added a picture from tomtom mysports of my run, and what I actually ran on google maps.

My tom tom had me apparently teleporting multiple kilometers and didn't even get close to what I actually ran (1.5k to the pool and back).

Any way to fix this issue?



It clearly lost GPS signal for some reason and struggled to reacquire it (which is harder when it is moving). It may not happen again, but if it does I would start with a factory reset. if it continues after that call Customer Support who can determine if it is a hardware issue.

To do a factory reset, make sure the Connect software is running and dock the watch to your computer. The Connect window will open; press the gear at the top right and select Factory reset from the next screen. Follow the steps provided, giving the watch the same name and using the same email address. When prompted to register or sign in to MySports, select sign in and use your existing account credentials. It is fairly straightforward and should take less than 5 minutes.

To get the number for Customer Support, go to tomtom.com/support, choose Contact, enter the product name and click Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.

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  • tfarabaugh Answer

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    16 February 2017, 05:05

    Allmi878 wrote:

    Hi there

    So I just went out for a run (side of the road, no high building, minimal trees) and the gps map and distance of my run was WAY off.

    I've added a picture from tomtom mysports of my run, and what I actually ran on google maps.

    My tom tom had me apparently teleporting multiple kilometers and didn't even get close to what I actually ran (1.5k to the pool and back).

    Any way to fix this issue?



    It clearly lost GPS signal for some reason and struggled to reacquire it (which is harder when it is moving). It may not happen again, but if it does I would start with a factory reset. if it continues after that call Customer Support who can determine if it is a hardware issue.

    To do a factory reset, make sure the Connect software is running and dock the watch to your computer. The Connect window will open; press the gear at the top right and select Factory reset from the next screen. Follow the steps provided, giving the watch the same name and using the same email address. When prompted to register or sign in to MySports, select sign in and use your existing account credentials. It is fairly straightforward and should take less than 5 minutes.

    To get the number for Customer Support, go to tomtom.com/support, choose Contact, enter the product name and click Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • Allmi878 Modbreak Author

    You can see here how much reputation Allmi878 has received from other members.

    Apprentice Traveler
    Replies: 1

    16 February 2017, 08:44

    Thanks for replying!

    I'll give it a go tomorrow and if it's still an issue i'll try what you suggested.

    That makes a lot of sense!

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