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Question: Rider 450 Bluetooth connection with iPHONE 7

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iPhone 7, Rider 450,

Agetro73 Author

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16 July 2017, 20:51

Hi,
I bought last week rider 450, version 17.100.0022.311.
It's imposible to mantain the bluetooth connection with my iPhone 7, updated. continuously it's connecting and disconnecting.
What can i do to solve it?
L.
  • VikramKVikramK

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    17 July 2017, 13:37

    Hi Agetro73,

    Welcome to the community:)

    I would advise you to connect your device to MyDrive Connect the update the latest application v17.2.

    Then pair your phone again and test the connection. If you find the that the same problem persists then please report this to the customer service.

    Regards
    Vikram
    Has my post answered your query, then please mark it as answered so others can benefit.
  • Agetro73 Author

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    17 July 2017, 20:20

    Thanks VikramK,
    I use MacOsX Sierra, and Safari is updated.
    i´ve seen this reference: https://en.discussions.tomtom.com/go-5xxx-6xxx-series-go-4xx-6xx-series-go-via-and-start-4x-6x-series-mydrive-connect-176/go-50-and-iphone-7-connection-1018410/index1.html#post1172141
    , but it doesn't work for me...
    I think TomTom with Apple have a serious problem... i am going to return the product.
  • Ste7ios

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    18 July 2017, 11:50

    It seems that iPhone 7 has many problems with its Bluetooth. There are many reports about connectivity problems on Apple Discussions, and other forums. There are also some workarounds you may try.

    To take an idea: https://www.itipbox.com/fix-iphone-bluetooth-issues/

    Google it...


    Although it seems that it's Apple's fault, it will be good if TomTom cooperate with them to fix it. It hurts them too, they shouldn't ignore it...
  • Agetro73 Author

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    18 July 2017, 13:19

    Thanks Ste7ios!!!
    I´ve done all of them, except number 5 (Contact Apple Support for help).
    Some of the solutions worked partially... for example, I restored my iphone, but in a few minutes, when i power off and on the TT, the problem showed it again.

    Do you think it is an iphone problem?

    Thanks!

    L.
  • Ste7ios

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    18 July 2017, 13:59

    TomTom indeed has problems with their BlueTooth stack but this one seems to be at the Apple side, probably with iOS 10.3 or 10.3.1 & later...

    IMHO, it's good to contact with Apple support too. Everyone who has a problem with their Bluetooth must do it. Not only Apple users but Android, and all... It's a way to wake them, to make sense of size of the problem.

    Bluetooth stacks are a mess... All Bluetooth makers should work together more closely to solve a lot of problems...
  • Ste7ios Modbreak

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    20 July 2017, 10:01

    iOS 10.3.3 is out. Try it and let us know if there is any change w/BT connectivity...

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