Question

Rider 400 rain problems


  • Apprentice Traveler
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When riding in the rain, the rider 400 screen seems to interpret rain drops as touch screen instructions, resulting in crazy responses in the unit. Can the sensitivity be reduces or some other cure available?
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Userlevel 3
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It's a known unsolved problem so far... Take a look in this forum.
Many thanks. Couldn't find it earlier.
Strange that neither of my riding buddies (both have the rider 400) seemed to be affected
Userlevel 2
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As I wrote somewhere here, the screen protector (gloued matte foil) may solve your problems.
Moreover it makes screen more readible during sunny days.
I have such a screen protector on my screen, but then it still occurred though not very often!
A more vertical position might help.
I will keep this in mind Hans.
Userlevel 4
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Hi

Anyone tried RainX it's a glass screen so it should be OK the rain would just sheet off the screen.....
http://www.rainx.co.uk/

ATB YFM
I know rainX, but I wouldn't use it on the TTR screen. Besides it's good work on car glass windows, it is probably a bit aggressive stuff to use on the (hard plastic) TTR screen.
It won't probably help to stop the raindrops touchscreen effect.
Userlevel 4
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Ah... It looks and feels like glass ???
RainX do a RainX Plastic.....
http://www.rainx.co.uk/rain-x-products/rain-x-plastic-water-repellent/

ATB YFM
I has a ride in heavy rain shower last sunday but didnt encounter any problems. Then again. Im behind a fairly big screen so my rider didnt get that wet..
I've quite a big windscreen as well Sjoerd but this doesn't prevent heavy rainfall like a thunderstorm just an 1/2 hour ago around Doetinchem to have the problem again.
I think putting the screen more vertical could solve it more or less. The TTR is now in an angle of about 80 degrees.
eldawido wrote:

As I wrote somewhere here, the screen protector (gloued matte foil) may solve your problems.
Moreover it makes screen more readible during sunny days.



Is this a homemade screen protector, one that is sold specifically for the Rider 400?
Userlevel 3
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I like det idea someone had in another discussion: TomTom could circumvent the problem by making a feature that lock the screen after some time. That would make it rain proof. And to reactivate the screen TomTom could implement a short push at the on/off button.
Userlevel 4
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cjpeltz wrote:

eldawido wrote:

As I wrote somewhere here, the screen protector (gloued matte foil) may solve your problems.
Moreover it makes screen more readible during sunny days.



Is this a homemade screen protector, one that is sold specifically for the Rider 400?


I believe he meant this one.

Cheers, Mikko
I encountered this problem with my new 410. It's mounted behind a screen but it has a gap underneath when it's raised for motorway use. This let some rain onto the back of the 410 which then worked its way around and onto the bottom of the (vertical) screen. The droplets then were sucked up the screen creating all sorts of havock.
I found that having the screen in landscape helped somewhat. But this definitely needs addressing tomtom........are you reading this? Shouldn't be happening.
Userlevel 4
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Hi black955tiger,

Please, report this to Customer Service. They're best equipped to investigate and sort this out for you.

Cheers, Mikko
Userlevel 2
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MikkoK wrote:

cjpeltz wrote:

eldawido wrote:

As I wrote somewhere here, the screen protector (gloued matte foil) may solve your problems.
Moreover it makes screen more readible during sunny days.



Is this a homemade screen protector, one that is sold specifically for the Rider 400?


I believe he meant this one.

Cheers, Mikko



I've used something similar. But also cut specifically to Rider's shape.
Since my device has returned from service without foil I need to buy it again.
I don't know how customer services are going to investigate and sort it?
I can tell you that the screen is sometimes too sensitive when it reacts to the heat of a finger BEFORE you've actually touched it and at other times doesn't react to the touch of a gloved hand. And yet here we have water droplets pressing every on screen button there is. Very strange. To fix it would mean a complete change of screen type.
The only way to sort it for me would be for tomtom to buy back my Rider410. It's a shame because the Rider410 has some really good points but I'm afraid the bad stuff out weighs that by a long way.
I ran into the problem with heavy rain driving the touchscreen crazy. A software update from TomTom to add a "lock touchscreen" option that requires a press of the mechanical on/off switch to disable would be an easy fix. You could at least navigate by audio only until the rain passes.

In the meantime, I'm carrying the lid to a disposable plastic storage container and a couple of rubber bands in case of downpour.
Forest W wrote:

You could at least navigate by audio only until the rain passes.



Only if you're wired for sound. I'm not.
Userlevel 4
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Hi all,

I'd recommend anyone suffering from this issue to contact Customer Service. They'll be able to book your device to be replaced with a newer stock device on which this issue has been fixed.

Cheers, Mikko
I've just done that by email. Thank you.
They don't seem to understand...........
Dear Mr Millichap,

Thank you for contacting TomTom Customer Support. The reference number for your query is 161012-xxxxxx.

I understand that you wish to send your Rider 410 device for repair as it being affected by rain droplets inside the screen.

I would like to apologise for the inconvenience caused to you. Please be assured, I will definitely help you regarding this issue.

In order to send your Rider 410 device for repair, I need to below details.

Mod edit: Please do not post personal information on public forum!
Userlevel 3
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Hi black955tiger

I have sent a heads up to the customer service explaining the issue is related to touch screen getting activated due to rain drops and not screen condensation.

They will get back to you on this.

Sorry about the inconvenience.

Regards
Vikram
Userlevel 1
Hi
Is there someone who has got back Rider 400/410 from service after rain issue repair? How they solved this problem and more important question, is this repair successfully?